SlideShare a Scribd company logo
1 of 21
12 common types of Social Media Monkeys: A tale of R.O.I. Confusion
DON’T BE A MONKEY. Business Terminology Matters.    Learn it.
Darn! Nobody told me that being a Social Media Director meant I would need to know how to do stuff! RETURN ON Incompetence
RETURN ON Inaccurate Use fuzzy words and fuzzy math,  get fuzzy results. What fake buzzwords really say about you.
RETURN ON Impact WTF? (The sports-obsessed  go-getter)
RETURN ON Importance I think I rock!  (The ambitious egomaniac)
RETURN ON Ignition WTF? (The clueless consultant)
RETURN ON Italian (Tastier than RETURN ON Identity) (The overmedicated copywriter)
RETURN ON Impressions My seat is broken, This movie sucks, And someone farted. Want more impressions? Attention  is not a unit of return. (The Media-obsessed bean-counter)
RETURN ON Indecision @cocacola? @pepsi? (The MarketShare-fixated opportunist)
RETURN ON Idiocy (Be present in Social Media, but do nothing.) (The clueless corporate pawn)
RETURN ON Influence INFLUENCE Influence: The ability to produce an effect on the actions, behavior and opinions of others. (The overconfident evangelist)
RETURN ON Infection Beware the post-fad crash. (The “viral” obsessed account exec.)
RETURN ON Indulgence (The trend-watching schemer)
RETURN ON Infidelity (The fast-thinking spin doctor)
(Forget ROI altogether)  INCALCULABLE RETURN ON Incalculable (The Social Media purist)
R.O.I. RETURN ON INVESTMENT
EMPHASIS ON “INVESTMENT”
THE “R” AND THE “I” = SAME CURRENCY
THE R.O.I. EQUATION (GAIN FROM INVESTMENT - COST OF INVESTMENT) ROI = COST OF INVESTMENT
Presented to SMC Greenville on Thursday July 30, 2009 – Greenville, SC Image credit: Slides 1, 7,  17, 18, 19, 20 copyright Olivier Blanchard 2009 All other images ripped from Google Images and may be subject to copyright protection.

More Related Content

Similar to What Social Media ROI doesn't mean - PechaKucha

Mission-Oriented Social Media
Mission-Oriented Social MediaMission-Oriented Social Media
Mission-Oriented Social MediaLiveWorkPlay
 
Making Ads Suck Less (or why brands should be more like Bill Murray)
Making Ads Suck Less (or why brands should be more like Bill Murray)Making Ads Suck Less (or why brands should be more like Bill Murray)
Making Ads Suck Less (or why brands should be more like Bill Murray)Michael Cole
 
Jonathan Foster - Designing Personality in Conversational UI
Jonathan Foster - Designing Personality in Conversational UIJonathan Foster - Designing Personality in Conversational UI
Jonathan Foster - Designing Personality in Conversational UILavaConConference
 
Making Ads Suck Less (or why brands should be more like Bill Murray)
Making Ads Suck Less (or why brands should be more like Bill Murray)Making Ads Suck Less (or why brands should be more like Bill Murray)
Making Ads Suck Less (or why brands should be more like Bill Murray)reddit, Inc.
 
Half term quiz
Half term quizHalf term quiz
Half term quizbfisher11
 
Media Relations Or Media Disasters
Media Relations Or Media DisastersMedia Relations Or Media Disasters
Media Relations Or Media DisastersBrian Huonker
 
Seducing the Social Super Ego
Seducing the Social Super EgoSeducing the Social Super Ego
Seducing the Social Super EgoBBDO
 
Singularity Salon Talk
Singularity Salon TalkSingularity Salon Talk
Singularity Salon TalkJamais Cascio
 
Mind the Gap – Making Brand Conversations Real, Relevant and Repeatable
Mind the Gap – Making Brand Conversations Real, Relevant and RepeatableMind the Gap – Making Brand Conversations Real, Relevant and Repeatable
Mind the Gap – Making Brand Conversations Real, Relevant and RepeatableBSI
 
3D Animation motion pictures 10.pdf
3D Animation motion pictures 10.pdf3D Animation motion pictures 10.pdf
3D Animation motion pictures 10.pdfAmaanKumar4
 
Deadpool: A Lesson in Atypical Advertising
Deadpool: A Lesson in Atypical AdvertisingDeadpool: A Lesson in Atypical Advertising
Deadpool: A Lesson in Atypical Advertisingscottie10014
 
Steve Jobs 42.0
Steve Jobs 42.0Steve Jobs 42.0
Steve Jobs 42.0Engrave
 
Corporate Social Media Summit #CSMSF Todd Wilmsion final
Corporate Social Media Summit #CSMSF Todd Wilmsion finalCorporate Social Media Summit #CSMSF Todd Wilmsion final
Corporate Social Media Summit #CSMSF Todd Wilmsion finalTodd Wilms
 
17 Cartoons That Will Change Your Business by @BrianSolis @Gapingvoid
17 Cartoons That Will Change Your Business by @BrianSolis @Gapingvoid17 Cartoons That Will Change Your Business by @BrianSolis @Gapingvoid
17 Cartoons That Will Change Your Business by @BrianSolis @GapingvoidBrian Solis
 
The Art of Conversation - presented by Pat Law from GOODSTUPH
The Art of Conversation - presented by Pat Law from GOODSTUPHThe Art of Conversation - presented by Pat Law from GOODSTUPH
The Art of Conversation - presented by Pat Law from GOODSTUPHSquad_Digital
 
Strategic principles - Farimah money - yahoo
Strategic principles - Farimah money - yahooStrategic principles - Farimah money - yahoo
Strategic principles - Farimah money - yahoosocialmqa
 
Emotion Design - Brand & UI
Emotion Design - Brand & UIEmotion Design - Brand & UI
Emotion Design - Brand & UIThomas Fogarasy
 
Influencing the Influencers
Influencing the InfluencersInfluencing the Influencers
Influencing the InfluencersMike Maney
 

Similar to What Social Media ROI doesn't mean - PechaKucha (20)

Doritos
DoritosDoritos
Doritos
 
Mission-Oriented Social Media
Mission-Oriented Social MediaMission-Oriented Social Media
Mission-Oriented Social Media
 
Making Ads Suck Less (or why brands should be more like Bill Murray)
Making Ads Suck Less (or why brands should be more like Bill Murray)Making Ads Suck Less (or why brands should be more like Bill Murray)
Making Ads Suck Less (or why brands should be more like Bill Murray)
 
Jonathan Foster - Designing Personality in Conversational UI
Jonathan Foster - Designing Personality in Conversational UIJonathan Foster - Designing Personality in Conversational UI
Jonathan Foster - Designing Personality in Conversational UI
 
Making Ads Suck Less (or why brands should be more like Bill Murray)
Making Ads Suck Less (or why brands should be more like Bill Murray)Making Ads Suck Less (or why brands should be more like Bill Murray)
Making Ads Suck Less (or why brands should be more like Bill Murray)
 
Half term quiz
Half term quizHalf term quiz
Half term quiz
 
Media Relations Or Media Disasters
Media Relations Or Media DisastersMedia Relations Or Media Disasters
Media Relations Or Media Disasters
 
Seducing the Social Super Ego
Seducing the Social Super EgoSeducing the Social Super Ego
Seducing the Social Super Ego
 
Singularity Salon Talk
Singularity Salon TalkSingularity Salon Talk
Singularity Salon Talk
 
Mind the Gap – Making Brand Conversations Real, Relevant and Repeatable
Mind the Gap – Making Brand Conversations Real, Relevant and RepeatableMind the Gap – Making Brand Conversations Real, Relevant and Repeatable
Mind the Gap – Making Brand Conversations Real, Relevant and Repeatable
 
3D Animation motion pictures 10.pdf
3D Animation motion pictures 10.pdf3D Animation motion pictures 10.pdf
3D Animation motion pictures 10.pdf
 
Deadpool: A Lesson in Atypical Advertising
Deadpool: A Lesson in Atypical AdvertisingDeadpool: A Lesson in Atypical Advertising
Deadpool: A Lesson in Atypical Advertising
 
Steve Jobs 42.0
Steve Jobs 42.0Steve Jobs 42.0
Steve Jobs 42.0
 
Corporate Social Media Summit #CSMSF Todd Wilmsion final
Corporate Social Media Summit #CSMSF Todd Wilmsion finalCorporate Social Media Summit #CSMSF Todd Wilmsion final
Corporate Social Media Summit #CSMSF Todd Wilmsion final
 
17 Cartoons That Will Change Your Business by @BrianSolis @Gapingvoid
17 Cartoons That Will Change Your Business by @BrianSolis @Gapingvoid17 Cartoons That Will Change Your Business by @BrianSolis @Gapingvoid
17 Cartoons That Will Change Your Business by @BrianSolis @Gapingvoid
 
Infosec & failures
Infosec & failuresInfosec & failures
Infosec & failures
 
The Art of Conversation - presented by Pat Law from GOODSTUPH
The Art of Conversation - presented by Pat Law from GOODSTUPHThe Art of Conversation - presented by Pat Law from GOODSTUPH
The Art of Conversation - presented by Pat Law from GOODSTUPH
 
Strategic principles - Farimah money - yahoo
Strategic principles - Farimah money - yahooStrategic principles - Farimah money - yahoo
Strategic principles - Farimah money - yahoo
 
Emotion Design - Brand & UI
Emotion Design - Brand & UIEmotion Design - Brand & UI
Emotion Design - Brand & UI
 
Influencing the Influencers
Influencing the InfluencersInfluencing the Influencers
Influencing the Influencers
 

More from Olivier Blanchard

Principles of a Social Business Intro 7DEE
Principles of a Social Business Intro 7DEE Principles of a Social Business Intro 7DEE
Principles of a Social Business Intro 7DEE Olivier Blanchard
 
Community Management for Business: A primer
Community Management for Business: A primerCommunity Management for Business: A primer
Community Management for Business: A primerOlivier Blanchard
 
Like Minds 2010 Social Media Operationalization Presentation
Like Minds 2010 Social Media Operationalization PresentationLike Minds 2010 Social Media Operationalization Presentation
Like Minds 2010 Social Media Operationalization PresentationOlivier Blanchard
 
Digital Branding and Social Media
Digital Branding and Social MediaDigital Branding and Social Media
Digital Branding and Social MediaOlivier Blanchard
 

More from Olivier Blanchard (6)

Fusionmex lecture #103
Fusionmex lecture #103Fusionmex lecture #103
Fusionmex lecture #103
 
Principles of a Social Business Intro 7DEE
Principles of a Social Business Intro 7DEE Principles of a Social Business Intro 7DEE
Principles of a Social Business Intro 7DEE
 
Community Management for Business: A primer
Community Management for Business: A primerCommunity Management for Business: A primer
Community Management for Business: A primer
 
PRCG 2011 - Charleston, SC
PRCG 2011 - Charleston, SCPRCG 2011 - Charleston, SC
PRCG 2011 - Charleston, SC
 
Like Minds 2010 Social Media Operationalization Presentation
Like Minds 2010 Social Media Operationalization PresentationLike Minds 2010 Social Media Operationalization Presentation
Like Minds 2010 Social Media Operationalization Presentation
 
Digital Branding and Social Media
Digital Branding and Social MediaDigital Branding and Social Media
Digital Branding and Social Media
 

Recently uploaded

Human Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR SystemsHuman Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR SystemsMark Billinghurst
 
SQL Database Design For Developers at php[tek] 2024
SQL Database Design For Developers at php[tek] 2024SQL Database Design For Developers at php[tek] 2024
SQL Database Design For Developers at php[tek] 2024Scott Keck-Warren
 
Scanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsScanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsRizwan Syed
 
Science&tech:THE INFORMATION AGE STS.pdf
Science&tech:THE INFORMATION AGE STS.pdfScience&tech:THE INFORMATION AGE STS.pdf
Science&tech:THE INFORMATION AGE STS.pdfjimielynbastida
 
Unleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding ClubUnleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding ClubKalema Edgar
 
Build your next Gen AI Breakthrough - April 2024
Build your next Gen AI Breakthrough - April 2024Build your next Gen AI Breakthrough - April 2024
Build your next Gen AI Breakthrough - April 2024Neo4j
 
SIEMENS: RAPUNZEL – A Tale About Knowledge Graph
SIEMENS: RAPUNZEL – A Tale About Knowledge GraphSIEMENS: RAPUNZEL – A Tale About Knowledge Graph
SIEMENS: RAPUNZEL – A Tale About Knowledge GraphNeo4j
 
Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Scott Keck-Warren
 
Streamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupStreamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupFlorian Wilhelm
 
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 3652toLead Limited
 
Key Features Of Token Development (1).pptx
Key  Features Of Token  Development (1).pptxKey  Features Of Token  Development (1).pptx
Key Features Of Token Development (1).pptxLBM Solutions
 
Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
Enhancing Worker Digital Experience: A Hands-on Workshop for PartnersEnhancing Worker Digital Experience: A Hands-on Workshop for Partners
Enhancing Worker Digital Experience: A Hands-on Workshop for PartnersThousandEyes
 
Bluetooth Controlled Car with Arduino.pdf
Bluetooth Controlled Car with Arduino.pdfBluetooth Controlled Car with Arduino.pdf
Bluetooth Controlled Car with Arduino.pdfngoud9212
 
Kotlin Multiplatform & Compose Multiplatform - Starter kit for pragmatics
Kotlin Multiplatform & Compose Multiplatform - Starter kit for pragmaticsKotlin Multiplatform & Compose Multiplatform - Starter kit for pragmatics
Kotlin Multiplatform & Compose Multiplatform - Starter kit for pragmaticscarlostorres15106
 
"LLMs for Python Engineers: Advanced Data Analysis and Semantic Kernel",Oleks...
"LLMs for Python Engineers: Advanced Data Analysis and Semantic Kernel",Oleks..."LLMs for Python Engineers: Advanced Data Analysis and Semantic Kernel",Oleks...
"LLMs for Python Engineers: Advanced Data Analysis and Semantic Kernel",Oleks...Fwdays
 
Pigging Solutions Piggable Sweeping Elbows
Pigging Solutions Piggable Sweeping ElbowsPigging Solutions Piggable Sweeping Elbows
Pigging Solutions Piggable Sweeping ElbowsPigging Solutions
 
Understanding the Laravel MVC Architecture
Understanding the Laravel MVC ArchitectureUnderstanding the Laravel MVC Architecture
Understanding the Laravel MVC ArchitecturePixlogix Infotech
 
Making_way_through_DLL_hollowing_inspite_of_CFG_by_Debjeet Banerjee.pptx
Making_way_through_DLL_hollowing_inspite_of_CFG_by_Debjeet Banerjee.pptxMaking_way_through_DLL_hollowing_inspite_of_CFG_by_Debjeet Banerjee.pptx
Making_way_through_DLL_hollowing_inspite_of_CFG_by_Debjeet Banerjee.pptxnull - The Open Security Community
 
My INSURER PTE LTD - Insurtech Innovation Award 2024
My INSURER PTE LTD - Insurtech Innovation Award 2024My INSURER PTE LTD - Insurtech Innovation Award 2024
My INSURER PTE LTD - Insurtech Innovation Award 2024The Digital Insurer
 
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Alan Dix
 

Recently uploaded (20)

Human Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR SystemsHuman Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR Systems
 
SQL Database Design For Developers at php[tek] 2024
SQL Database Design For Developers at php[tek] 2024SQL Database Design For Developers at php[tek] 2024
SQL Database Design For Developers at php[tek] 2024
 
Scanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsScanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL Certs
 
Science&tech:THE INFORMATION AGE STS.pdf
Science&tech:THE INFORMATION AGE STS.pdfScience&tech:THE INFORMATION AGE STS.pdf
Science&tech:THE INFORMATION AGE STS.pdf
 
Unleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding ClubUnleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding Club
 
Build your next Gen AI Breakthrough - April 2024
Build your next Gen AI Breakthrough - April 2024Build your next Gen AI Breakthrough - April 2024
Build your next Gen AI Breakthrough - April 2024
 
SIEMENS: RAPUNZEL – A Tale About Knowledge Graph
SIEMENS: RAPUNZEL – A Tale About Knowledge GraphSIEMENS: RAPUNZEL – A Tale About Knowledge Graph
SIEMENS: RAPUNZEL – A Tale About Knowledge Graph
 
Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024
 
Streamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupStreamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project Setup
 
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
 
Key Features Of Token Development (1).pptx
Key  Features Of Token  Development (1).pptxKey  Features Of Token  Development (1).pptx
Key Features Of Token Development (1).pptx
 
Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
Enhancing Worker Digital Experience: A Hands-on Workshop for PartnersEnhancing Worker Digital Experience: A Hands-on Workshop for Partners
Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
 
Bluetooth Controlled Car with Arduino.pdf
Bluetooth Controlled Car with Arduino.pdfBluetooth Controlled Car with Arduino.pdf
Bluetooth Controlled Car with Arduino.pdf
 
Kotlin Multiplatform & Compose Multiplatform - Starter kit for pragmatics
Kotlin Multiplatform & Compose Multiplatform - Starter kit for pragmaticsKotlin Multiplatform & Compose Multiplatform - Starter kit for pragmatics
Kotlin Multiplatform & Compose Multiplatform - Starter kit for pragmatics
 
"LLMs for Python Engineers: Advanced Data Analysis and Semantic Kernel",Oleks...
"LLMs for Python Engineers: Advanced Data Analysis and Semantic Kernel",Oleks..."LLMs for Python Engineers: Advanced Data Analysis and Semantic Kernel",Oleks...
"LLMs for Python Engineers: Advanced Data Analysis and Semantic Kernel",Oleks...
 
Pigging Solutions Piggable Sweeping Elbows
Pigging Solutions Piggable Sweeping ElbowsPigging Solutions Piggable Sweeping Elbows
Pigging Solutions Piggable Sweeping Elbows
 
Understanding the Laravel MVC Architecture
Understanding the Laravel MVC ArchitectureUnderstanding the Laravel MVC Architecture
Understanding the Laravel MVC Architecture
 
Making_way_through_DLL_hollowing_inspite_of_CFG_by_Debjeet Banerjee.pptx
Making_way_through_DLL_hollowing_inspite_of_CFG_by_Debjeet Banerjee.pptxMaking_way_through_DLL_hollowing_inspite_of_CFG_by_Debjeet Banerjee.pptx
Making_way_through_DLL_hollowing_inspite_of_CFG_by_Debjeet Banerjee.pptx
 
My INSURER PTE LTD - Insurtech Innovation Award 2024
My INSURER PTE LTD - Insurtech Innovation Award 2024My INSURER PTE LTD - Insurtech Innovation Award 2024
My INSURER PTE LTD - Insurtech Innovation Award 2024
 
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
 

What Social Media ROI doesn't mean - PechaKucha