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Cio Summit 2008

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Tomas Gregorio MBA
Tomas Gregorio MBA

Presentation for CIO Summit in New Jersey

Health & MedicineBusiness
1 of 29
Self-Service Opportunities in Healthcare Tom Gregorio, VP & CIO Saint Barnabas Health Care System Newark Beth Israel Medical Center Children’s Hospital of New Jersey
Self-Service is Everywhere Airline Hotel Healthcare Bill Pay / Food Order Retail Financial
The Self-Service Movement Continues to Expand Are you more likely to do business with companies that offer self-service?
Consumers Choose Self-Service for speed, Convenience and Ease-of-use Across Industries Faster More Convenient Easier
Self-Service is Growing ,[object Object],[object Object],[object Object],[object Object]
Cross Industry Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Wait We Hate the Most Results from Opinion Research Corporation – Commissioned Study by NCR
Key Findings Q: Why would you choose self-service over personal assistance ?
Key Findings - Healthcare Q: Why was “I trust myself and the self-service technology more” one of your top choices?
NCR Multi-Channel Approach to Self-Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CVM Enterprise Server – Platform for Healthcare Self-Service
DOCUMENT IMAGING EHR / EMR SCHEDULING ADT / EPM BILLING Applications Layer Connect. Interact. Transact.
Newark Beth Israel Medical Center Newark, New Jersey, USA
Nationally recognized services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
About Newark Beth Israel (NBI) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
NBI’s Self Service Journey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Patient Check-in ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why the ED? ,[object Object],[object Object],[object Object]
ED Patient Check-in ,[object Object],[object Object],[object Object]
The Staff View – ED Check-in ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Using the KIOSK – Outpatient Arrival Day ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Device Options
Patient Desktop Check-in Outpatient ,[object Object]
Patient Desktop View – Outpatient ,[object Object]
Outpatient Check-In Staff View ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Patient eClipboard Signature - Outpatient ,[object Object]
Results: Patient Satisfaction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Results: Enhanced Data Quality ,[object Object],[object Object],[object Object],[object Object],[object Object]
Results : Reduced Administrative Costs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Looking Ahead ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Cio Summit 2008

  • 1. Self-Service Opportunities in Healthcare Tom Gregorio, VP & CIO Saint Barnabas Health Care System Newark Beth Israel Medical Center Children’s Hospital of New Jersey
  • 2. Self-Service is Everywhere Airline Hotel Healthcare Bill Pay / Food Order Retail Financial
  • 3. The Self-Service Movement Continues to Expand Are you more likely to do business with companies that offer self-service?
  • 4. Consumers Choose Self-Service for speed, Convenience and Ease-of-use Across Industries Faster More Convenient Easier
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  • 7. The Wait We Hate the Most Results from Opinion Research Corporation – Commissioned Study by NCR
  • 8. Key Findings Q: Why would you choose self-service over personal assistance ?
  • 9. Key Findings - Healthcare Q: Why was “I trust myself and the self-service technology more” one of your top choices?
  • 10.
  • 11. DOCUMENT IMAGING EHR / EMR SCHEDULING ADT / EPM BILLING Applications Layer Connect. Interact. Transact.
  • 12. Newark Beth Israel Medical Center Newark, New Jersey, USA
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