• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Bb test tdutil
 

Bb test tdutil

on

  • 209 views

this is a slideshare test

this is a slideshare test

Statistics

Views

Total Views
209
Views on SlideShare
208
Embed Views
1

Actions

Likes
0
Downloads
0
Comments
0

1 Embed 1

https://une-staging.blackboard.com 1

Accessibility

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • What’s are the two major components of the Networked Learning Environment? First is the set of applications…
  • Supporting the applications is the infrastructure. This is where ASP Services add significant value and minimizes technology risks.
  • How Blackboard ASP Service addresses the Reliability factor: by building redundancy and stability.
  • How does Blackboard ASP Service address the security factor? By protecting the network in multiple levels (physical and network-wide) and backing up client’s data in multiple levels.
  • How does Blackboard ASP Service address Scalability factor? By building an expandable network environment and offering a set of value added services for various stages of needs.
  • Corinthian, DeVry and Strayer 250 colleges Market CAP 500M

Bb test tdutil Bb test tdutil Presentation Transcript

  • Blackboard ASP Services: Focus on Your Priorities1
  • Agenda  Requirements of the Networked Learning Environment  Five Reasons to Choose Blackboard ASP Services – Reliability – Security – Scalability – Fully Managed Service – Cost Control  Summary2
  • The Networked Learning Environment A true networked learning environment exists when any student or teacher can: – view instructional content – collaborate with educators – evaluate academic performance – access any learning resources at any time to achieve their educational objectives.3
  • The Blackboard Applications for a Networked Learning Environment EXPLORATORY SUPPORTED STRATEGIC MISSION TRANSFORMATIVE: CRITICAL THE NETWORKED LEARNING ENVIRONMENT INSTITUTIONAL GROWTH Blackboard Academic Suite Bb Content Sys Bb Content Sys Bb Community Sys Bb Community Sys Bb Community Sys Bb Learning Sys – Bb Learning System Bb Learning Sys Bb Learning Sys Bb Learning Sys Basic Edition Phase I Phase 2 Phase 3 Phase 4 Phase 5 TIME4
  • The Architecture of the Blackboard Academic Suite5
  • The Challenge: Managing Blackboard Infrastructure with Limited Resources EXPLORATORY SUPPORTED STRATEGIC MISSION TRANSFORMATIVE: CRITICAL THE NETWORKED LEARNING ENVIRONMENT INSTITUTIONAL GROWTH Business Continuity Complex Hosting Manager Advanced Backup/ High Restore Performance / High Availability Staging Staging Environment Environment Development Environment Development Development Environment Environment Production Evaluation Production Environment Production Production Environment Environment (Load Balanced) Environment Environment Phase I Phase 2 Phase 3 Phase 4 Phase 5 TIME6
  • Why Consider ASP Services? EXPLORATORY SUPPORTED STRATEGIC MISSION TRANSFORMATIVE: CRITICAL THE NETWORKED LEARNING ENVIRONMENT INSTITUTIONAL GROWTH • Blackboard Applications are no longer “optional” • 24/7/365 Availability & Support is Mandatory • Allows Institutions to Focus on Teaching and Learning Phase I Phase 2 Phase 3 Phase 4 Phase 5 TIME7
  • 5 Key Reasons to Choose Blackboard ASP Services Reliability Security Cost Control Fully Managed Scalability Service8
  • Reliability: Build Redundancy & Stability  ASP Infrastructure located in Tier-1 Datacenters at the heart of the Internet (MAEast in Virginia)  Multiple ISP connections to three Tier-1 ISPs for redundant access to Internet & aggregate 2.4 Gbps capacity  Multiple, Redundant Routers, Firewalls, Load Balancers, Switches & Servers  4 levels of power backups for 100% power availability Reliability Security  Climate control for optimal network Cost Control environment Fully Managed Scalability Service9
  • Reliability - Network Design Private Zone Public Zone Private Zone Public Zone Blackboard ASP VA1 Facility Blackboard ASP VA2 Facility10
  • Security: Protect Network and Backup Data  Physical Security: Tier-1 datacenter security including: – limited access to authorized personnel – identification badges – security cameras – 24x7 on-site security  Network Security: Including – Firewall & Intrusion Detection System – Full-time Security Engineer – Third Party Audit  Data Security: Multiple levels of database and file backup Reliability Security Cost Control Fully Managed Scalability Service11
  • Security: Data Backups 1st level backup: using snapshot technology, file systems & database backed up nightly 2nd level backup: using NetApp filers, 1st level backups are stored online 30 days 3rd level backup: weekly backups are stored in tape, off-site for 30 days12
  • Scalability: Build an Environment to Support Growth  Bandwidth and Storage is Never Capped  Additional Bandwidth on Demand – Available in 1 Mbps increments  Additional Storage on Demand – 10 GB unit increments for Learning System – 1 TB unit increments for Content System  Additional Servers Added as Needs Grow  Additional Active Users Support – Includes incremental bandwidth, storage and hardware  Software Updates/Upgrades Made Easy Reliability Security Cost Control Fully Managed Scalability Service13
  • Scalability: Supporting Growth14
  • Scalability: Add Additional Services as Needed  Staging Environment – Designed for new release/updates simulation in production environment before migration to production – Production Environment with full SLA guarantee & backup – 20 GB Storage space – 24 x 7 monitoring & management – No root access allowed  Test & Development Environment – Designed for “test & development” – Full root access given to clients – Not in production environment – 9 GB storage space – No backup guarantee  SSL & VPN Services Also Available15
  • Scalability: Complex Hosting Service for High Availability Environments  Developed for clients requiring high availability and performance oriented solutions: Oracle RAC & Mirrored Dedicated Arrays  Three Components: – High Availability Infrastructure Design and Deployment – Dedicated Complex Hosting Engineer/Manager – Business Continuity Service16
  • Scalability: Business Continuity Service Levels Recovery Time Recovery Point Customization & Objective Objective (RPO) Configuration (RTO) Locally hosted client: Weekly backup service 24 hours Last backup less than Fully backed up 8 days (if possible) Monthly backup service 72 hours Last backup less than Rebuild 32 days Incident-based service 120 hours Latest backup N/A received Blackboard ASP hosted client: Level 3 Service 6 hours Last backup less than Fully backed up 3 hours Level 2 Service 24 hours Last backup less than Fully backed up 12 hours Level 1 Service 72 hours Last backup less than Rebuild 24 hours17
  • Fully Managed Service: 24x7 Operations and Support  One Stop Client Support from experts who design and host the software  Services backed up by 99.7% Availability Guarantee – credit issued for violations  24 x 7 ASP Support – Dedicated Application Support Manager – Single Point of Contact for Blackboard Software and Hosting – Two Designated Client System Administrators – Phone, Web and Email based Ticketing System – Escalation and Response Time based on Severity Reliability Security – All Upgrade and Patch Applications Provisioned by Cost Control Experienced Professionals Fully Managed Scalability Service18
  • Fully Managed Service: Backed by Team of Experts19
  • Fully Managed Service: Infrastructure Monitoring and Management  Key Performance Metrics polled every 5 minutes – cpu = 5-minute load average – disk = % free on local mount points – nfs = % free on NFS mount points – msgs = scanning syslog for key words – memory = real, virtual and swap – procs = scanning ‘ps’ output – Obak = Oracle backup status – ofiles = Oracle data/index file sizes – files = other file/directory sizes – svcs = Windows Services checking – Application Check for Response Time20
  • Fully Managed Service: Bandwidth Utilization Report21
  • Fully Managed Service: Performance Management  Disguised group of ASP Clients from each market # Servers vs. Total Users segment 8 7 y = 1E-05x + 1.9716 6 R2 = 0.5176  Benchmarking allows BB 5 4 ASP to proactively 3 determine hardware 2 configurations and 1 application tuning 0 0 100,000 200,000 300,000 400,000 500,000 parameters22
  • Cost Control: Lower Costs than Self-Hosted  By hosting their Blackboard systems through Blackboard ASP Services, institutions gain realize significant savings when compare to hosting the systems on campus.  Baseline 3 year savings depend on the type of implementation: – Blackboard Learning System – Basic Edition: $132,600 – Blackboard Learning System: $390,600 – Blackboard Academic Suite: $439,200 Reliability Security Cost Control Fully Managed Scalability Service23
  • Cost Control: Lower Costs than Self-Hosted 3 Year Total Cost of Ownership Analysis: Blackboard Learning System – Basic Edition Self-Hosted Blackboard ASP One-Time Implementation Costs $ 48,600 Service Setup Fee $ 0 Server hardware $ 6,000 Includes dedicated Network hardware $ 12,000 application & database Backup hardware $ 6,000 servers, network Database software license $ 6,000 infrastructure, backup Monitoring system software $ 5,000 infrastructure, monitoring Backup system software $ 5,000 software and systems, Tier-1 Implementation personnel $ 1,600 data center and professional Staff training $ 1,000 implementation Annual Management Costs* $ 58,000 Annual Subscription Fee $ 30,000 IT Management $ 30,000 Includes 24 x 7 customer Application Administration $ - support and management, System Administration $ - dedicated Application Database Administration $ 25,000 Support Manager, team of Hardware Administration $ - database administrators & Bandwidth & Network $ 3,000 network engineers TOTAL COST OF OWNERSHIP (3 YEAR PLAN) $158,600 + (3 x $126,000) = $ 215,000 $20,000 + (3 x $42,000) = $ 90,000 TOTAL SAVINGS BY CHOOSING BLACKBOARD ASP SOLUTION: $ 132,600 *Assumes a Red Hat Linux/Oracle implementation on Dell Hardware *Assumes 25% of time of personnel is used for ongoing management24
  • Cost Control: Lower Costs than Self-Hosted 3 Year Total Cost of Ownership Analysis: Blackboard Learning System Self-Hosted Blackboard ASP One-Time Implementation Costs $ 160,200 Service Setup Fee $ 20,000 0 Server hardware $ 12,000 Includes dedicated Network hardware $ 47,000 application & database Backup hardware $ 12,000 servers, network Database software license $ 12,000 infrastructure, backup Monitoring system software $ 20,000 infrastructure, monitoring Backup system software $ 50,000 software and systems, Tier-1 Implementation personnel $ 3,200 data center and professional Staff training $ 4,000 implementation Annual Management Costs* $ 126,000 Annual Subscription Fee $ 42,000 IT Management $ 30,000 Includes 24 x 7 customer Application Administration $ 25,000 support and management, System Administration $ 20,000 dedicated Application Database Administration $ 25,000 Support Manager, team of Hardware Administration $ 20,000 databse administrators & Bandwidth & Network $ 6,000 network engineers TOTAL COST OF OWNERSHIP (3 YEAR PLAN) $160,200 + (3 x $126,000) = $ 538,200 $20,000 + (3 x $42,000) = $ 146,000 TOTAL SAVINGS BY CHOOSING BLACKBOARD ASP SOLUTION: $ 390,600 *Assumes a Red Hat Linux/Oracle implementation on Dell Hardware *Assumes 25% of time of personnel is used for ongoing management25
  • Cost Control: Lower Costs than Self-Hosted 3 Year Total Cost of Ownership Analysis: Blackboard Academic Suite Self-Hosted Blackboard ASP One-Time Implementation Costs $ 180,200 Service Setup Fee $ 35,000 0 Server hardware $ 18,000 Includes dedicated Network hardware $ 47,000 application & database Backup hardware $ 24,000 servers, network Database software license $ 12,000 infrastructure, backup Monitoring system software $ 20,000 infrastructure, monitoring Backup system software $ 50,000 software and systems, Tier-1 Implementation personnel $ 3,200 data center and professional Staff training $ 6,000 implementation Annual Management Costs* $ 158,000 Annual Subscription Fee $ 60,000 IT Management $ 37,500 Includes 24 x 7 customer Application Administration $ 31,250 support and management, System Administration $ 25,000 dedicated Application Database Administration $ 31,250 Support Manager, team of Hardware Administration $ 25,000 databse administrators & Bandwidth & Network $ 6,000 network engineers TOTAL COST OF OWNERSHIP (3 YEAR PLAN) $180,200 + (3 x $158,000) = $ 654,200 $35,000 + (3 x $60,000) = $ 215,000 TOTAL SAVINGS BY CHOOSING BLACKBOARD ASP SOLUTION: $ 439,200 *Assumes a Red Hat Linux/Oracle implementation on Dell Hardware *Assumes 25% of time of personnel is used for ongoing management26
  • Summary: Blackboard ASP Services Fast Facts  Over 300 Customers from All Market Sectors  Over 3 Million Users in our Systems – Over 2 Million Enrolled Users  500,000+ Courses  1000+ Servers  11 Terabytes of Storage Capacity & Growing  7 Terabytes of Data Transferred Daily  72,000,000 + HTTP Requests Served Per Day  99.7% or Better Uptime Guarantee27
  • Summary: Blackboard ASP Core Offerings Blackboard Learning Blackboard Blackboard System - Basic Edition Learning System Academic Suite Description Description Description • Intel Xeon 3.1 GHz • Intel Xeon 3.1 GHz Multiprocessor • Intel Xeon 3.1 GHz Multiprocessor Multiprocessor Application Application Server Application Server Server • Intel Xeon 3.1 GHz Multiprocessor • Intel Xeon 3.1 GHz Multiprocessor • 10 GB of Storage Database Server Database Server • 256 Kbps of Bandwidth • Oracle Standard Edition • Oracle Standard Edition • Up to 3,000 Users • Advanced Reporting System • Advanced Reporting System • 99.7% Availability SLA • 20 GB of Storage • 20 GB of Storage • 512 Kbps of Bandwidth • 512 Kbps of Bandwidth • Up to 8,000 Users • Up to 8,000 Users • 99.7% Availability SLA • 99.7% Availability SLA28
  • Summary: Blackboard ASP Value Added Services Staging Environment Hosting Business Continuity Service  System hosted in production datacenter  Host locally or ASP but use Blackboard  99.7% Availability ASP services for peace of mind  Daily Backups  Guaranteed Mean Time to Recover Test and Development Hosting Bb Commerce Suite Hosting (in Beta)  System hosted in non-production datacenter  Hosting of Blackboard Commerce Suite  Client has root access to system  No SLA Complex Hosting Technical Management Virtual Private Network  Dedicated technical management and  VPN configured and managed by Blackboard support for complex clients  128 Bit Encrypted communication between Institution and the ASP hosted site ASP Insight (in Beta)  System and Application Reporting SSL  Providing clients full insight into  SSL key provided operations of their environment  Encrypted access to web pages On-Demand Storage/BW High Availability Hosting  Additional Storage and BW service  Oracle 9i RAC based Hosting units  Redundant Database Servers29
  • Summary: Blackboard ASP Services Supporting Key Global Blackboard Clients since 1999 Publishers Higher Education Government •Pearson plc •Embry Riddle Aeronautical •National Defense University •Houghton Mifflin University •Naval Postgraduate School •Reed Elsevier •University of Miami •USDA Graduate School •LexisNexis •San Francisco State University •Naval War College •Thomson Learning •University de Neuva Leone •FAO Chile •Pole Universitaire Leonard de Vinci Corporate Commercial K-12 •Mitsubishi Corporation •Kaplan •Fairfax County Public School •Marsh Inc •Sylvan Learning •Columbus Public Schools •Manulife Financial •Voyager Expanded Learning •Idaho Digital Learning Net •American Bankers •Trajal Hospitality •Second Baptist School Association •Education Testing Service •Escualas Daskalas •Mortgage Bankers Association30