1. REGIONAL VISION & STRATEGY TOWARDS 2015
ESTRATEGIA REGIONAL & VISION HACIA EL 2015
Estuardo Jose Robles – Roaring Jaguar, LLC

2. Outsourcing Industry: REGIONAL
1996-2000

3. Outsourcing Industry
2000-2004

4. Outsourcing Industry
2005-2006
Press2

5. Outsourcing Industry
Xela
2007-2008
Press2

6. 2009
Press2

7. GUATEMALA, ELSALVADOR, HONDURAS
NICARAGUA (Region CA-4)
AUGUST 2010
NetCord

8. MULTIRREGIONAL COMPANIES
ALREADY EXIST!
•
•
•
•
•
•
SYKES
SITEL
ALLIED (ACC)
DIGITEX
ATENTO
NCO (Star Contact)
•
•
•
•
•
TELEPERFORMANCE
CONCENTRIX
HP
LANGUAGE LINE
STREAM
2015 TAX INCENTIVES EXPIRE!
Central America Nearshore Business and Investors Forum / September 2010

11. MEDIA PARTNERS ARE KEY
THESE MEDIA SOURCES WANT TO HEAR YOUR STORY
DOMESTIC DEMAND IS KEY
BOTH FROM THE SUPPLY SIDE (ENTREPRENEURS)
AND FROM THE DEMAND SIDE (CLIENTS/USERS)
Central America Nearshore Business and Investors Forum / September 2010

12. SPONSORS ARE KEY!!

13. BASIC CONTACT
CENTER SECTOR
COMPONENTS
Telecom Navega Netel Telecorp
Multidata Claro
Telephony Avaya Coltel
Real Estate Altia Confiansa Mall
Galerias ZIP El Porvenir
Software Citrix AHTI
Sistemas Blue IT Sisteco Oktopus
Mobiliario Milano-IPSA ModularesPB
Training USPS CEDS UTH Teleaccion
Electric Enercom
Call Center Luzet Duqcisa Myron
Collective Solutions
Others GTZ - Cooperacion Tecnica
Internacional Altavision - Equipos
Traduccion Simultanea Banpais - Banco
Continental Airlines - Transporte Aereo
Martes Financiero - Media/Journal
•
•
•
•
•
•
•
•
INVESTORS
HUMAN RESOURCE
TELECOM
TELEPHONY
REAL ESTATE
TECHNOLOGY
FURNITURE
ELECTRIC
Central America Nearshore Business and Investors Forum / September 2010

14. CA - Population
Main Metros
Population
Less than 1 Million
More than 1 Million
More than 2 Million
More than 3 Million
Secondary Cities with
large Populations
14 Million - Guatemala
More than 500,000
7 Million - Honduras
More than 250,000
6 Million - El Salvador
5 Million - Nicaragua
4 Million - Costa Rica
3 Million - Panama
40 MILLION TOTAL (32 million in the CA-4)

15. Outsourcing Industry 2009 Benchmark
Bilingual Agents:Total Population Ratio
Guatemala
El Salvador
Honduras
Nicaragua
2.9K:14.2M
5.2K:6.5M
0.1K:7.4M
1.2K:5.5M
0.0204%
0.0800%
0.0014%
0.022%

16. Bilingual Agents Ratio
Costa Rica Ratio 32K:4.3M = 0.7442%
Bilingual Agents/country (Adjusted to Costa Rica)
Guatemala
El Salvador
Honduras
Nicaragua
2.9K:14.2M
5.2K:6.5M
0.1K:7.4M
1.2K:5.5M
0.7442%
0.7442%
0.7442%
0.7442%
105,676
48,373
55,071
40,931

17. Bilingual Agents Ratio
Panama Ratio 18K:2.5M = 0.7200%
Bilingual Agents/country (Adjusted to Panama)
Guatemala
El Salvador
Honduras
Nicaragua
2.9K:14.2M
5.2K:6.5M
0.1K:7.4M
1.2K:5.5M
0.7200%
0.7200%
0.7200%
0.7200%
102,240
46,800
53,280
39,600

18. REGIONAL VISION & STRATEGY TOWARDS 2015
ESTRATEGIA REGIONAL & VISION HACIA EL 2015
Estuardo Jose Robles – Roaring Jaguar, LLC