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ONLINE MARKETING for law firm alliances




This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances



Actual Situation
 Complex and changing social economical stage [1]

This Uncertain Stage will last 3-4 years [2]

Any good news? Yes! Direct response and online MK
are raising [3]

We must adapt to it: We go from web advertisement
to direct online marketing and Social Media Age. [4]

 In summary: OPPORTUNITIES and threats[5]
             This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances


Captation Matrix / Online loyalty
     STRATEGIES

TIMING ROI              PUSH                                   PULL                                     PR
                     LEAD captation
                                                                SEM                                    Twitter
                    E-mail Marketing
Short term                                                 (Search Engine                            Facebook
                          Lead
                                                             Marketing)
                      qualification

                      AFFILIATION
                                                              Comparison
                     Vertical Portals                                                              Social Media
Medium Term                                                     websites
                      Display MK                                                                       Blog
                                                              Link Building
                    Content Network

                                                                 SEO                                     ORM
Long Term                 Data Bases                       (Search Engine                         (Online Reputation
                          Generation                        Optimization)                           Management)

                  This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances


What came first? The chicken or the egg?




          This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances




                STOP & THINK
                BE PREPARED

Product + Website + Processes + Technology
          (captation & measure)

          This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances


Before talking about MK online we must take into consideration
       1) To have competitive product and services




              This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances


  Before talking about MK online we must take into consideration
              Captation System   2) To have all sales processes ready


                                  1        Product & Web
                                                                            3         Docs delivery & signature
Push & Pull




                                                    25%
Campaigns




                                                                                               25%       Step 3
                                                                                                                             Conversion/Sale!
                                                       Step 1


                                                                       25%
                                                                       Step 2                                         25%   Step 4


                                                   2      Call Center o Sales Team             4        Customer Tracking


          Step 1 => Product and Website ready
          Step 2 => Sales Team ready to manage leads
          Step 3 => We have all the customer info, but we need the signature
          Step 4 => We persue the customer till we have the contract
                                      This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

Before talking about MK online we must take into consideration

      3) Technology permits CPA/CPL/CPC models




             This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

Before talking about MK online we must take into consideration
      3) Technology permits CPA/CPL/CPC models




             This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

Before talking about MK online we must take into consideration
       4) Conversion or captation oriented websites




             This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

Before talking about MK online we must take into consideration

      4) Conversion or captation oriented websites




             This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

Before talking about MK online we must take into consideration

 5) Analyse the influence and importance of each media




             This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

Going back to captation/loyalty strategies
-Where do we continue from? Now I can get traffic (Matrix)

 I need to survive today to think for tomorrow

 Which one do we go for? Short term, medium term or long term?

  Spanish saying: The fish that bites its own tail: Long term depends on short
term

 We have to work on short and medium term for sure. But we can´t stop one
second on working on long term strategy.

3 actions managed on the short term to reinforce the long term strategy: To
build ddbb, reinforce SEO and work on your Online Reputation.

                   This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

SEO gets 80 % of the total search traffic
but only 15 % of the budget is invested on SEO actions




   -(Fuente: Comscore, Diciembre 2010)

                              This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

Pyramid to reinforce our SEO

                                                                   How to optimize SEO?
                                                                     Reinforce the fundation
                                                                     Build from the bottom up




              This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

Data Bases: Building a long term Active/Resource
                                          ➭ To create a data base property of the company
 OBJECTIVE                                       with users that comply with its public objective
                                                 characteristics




                                                                                                          An they accept to be
 Users accept the legal
                                                                                                               contacted
 terms and conditions.
                                                                                                          with advertisement
                                                                                                           by email or phone




Easy way to reach quickly and effinciently to interested users that may become potential customers.


                          This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

DDBB: Captation and loyalty models
-Types of DDBB captation:

Natural captation: Through the Website or phisically

Conversion oriented microsites

Captation + purchase incentivation

Co-registration: with or without qualifying question

Types of DDBB loyalty:

Nurturing: Impact and dynamize our ddbb in order to incentivate purchase

Cross Selling: Promote cross selling actions
                   This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

Talking about DDBB: email marketing (Push)
E-mailing is under exploited
Posibility of sending emails on CPM, CPC or CPA models (or even for free to our own ddbb)




                       This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

Talking about DDBB: email marketing (Push)
E-mailing is under exploited
Posibility of sending emails on CPM, CPC or CPA models (or even for free to our own ddbb)




                       This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

But everything can go down with a bad reputation




             This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

Lets continue with SEM: I know how it works… Sure?

                                                                              Google is implementing
                                                                              continouos changes and
                                                                              new services




              This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances




This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances




This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances




This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

We can´t forget this short term action: Facebook Ads




              This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

Pay atention to Facebook: PR y ads
Users spends 90 minutes a day on average (5 on Google)

Think on applications, Facebook Deals, F-commerce

High segmentation power. Virality

Develop communication strategies not only sales

What do you want to get here?:
- FANS
- Registers (easypromos)
- Leads
- Sales

But if you want volume you need Facebook ads
                   This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

And what about twitter:



Excellent comunication channel: ej. Iberia

But also a sales channel: ej. Vueling

  Conected with Google Display Network through «Twitter Ads»

Activating right now «promoted tweets»:




                   This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

 Our Blog: Pillar of our online communication




Easily managed and indexable

From our blog we can expand to : Twitter, Facebook, Slideshare, Forum,
Bookmarks, Youtube, Flickr, etc

You may say this is an ants job but this ends up generating success and brand
protection

Always take care of your online reputation with analysis and keeping your ears
open (buzz monitoring)
                     This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances

CONCLUSIONS
              [1] The world is changing, and we can´t stop

 [2] If you want to sell: Competitive product or service + conversion
 oriented website (Be prepared)
 [3] Long term actions, executed from the short term: SEO y bbdd
[4] Combine Pull & Push strategies in order to generate leads, registers,
calls and sales

  [5] Facebook, SEM & GDN: Great oportunity to do direct online
  marketing

[6] Generate good content, win your users and customers trust
and protect your online reputation

                 This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
ONLINE MARKETING for law firm alliances




                                                   Jonathan Acosta, Business Developer Director
                                                   Email: jonathan.acosta@t2o.es
                                                   (skype) jonathan.acosta12
                                                   Web: www.t2o.es




T2O media Headquarters
Gral Ramírez de Madrid, 8
28020 Madrid,Spain
Tel:(+34) 915358066
Mob: (+34) 606243912


      SPAIN                       MEXICO                                     ITALY                      BRAZIL
                        This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.

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Online Marketing for law firm alliances

  • 1. ONLINE MARKETING for law firm alliances This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 2. ONLINE MARKETING for law firm alliances Actual Situation Complex and changing social economical stage [1] This Uncertain Stage will last 3-4 years [2] Any good news? Yes! Direct response and online MK are raising [3] We must adapt to it: We go from web advertisement to direct online marketing and Social Media Age. [4] In summary: OPPORTUNITIES and threats[5] This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 3. ONLINE MARKETING for law firm alliances Captation Matrix / Online loyalty STRATEGIES TIMING ROI PUSH PULL PR LEAD captation SEM Twitter E-mail Marketing Short term (Search Engine Facebook Lead Marketing) qualification AFFILIATION Comparison Vertical Portals Social Media Medium Term websites Display MK Blog Link Building Content Network SEO ORM Long Term Data Bases (Search Engine (Online Reputation Generation Optimization) Management) This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 4. ONLINE MARKETING for law firm alliances What came first? The chicken or the egg? This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 5. ONLINE MARKETING for law firm alliances STOP & THINK BE PREPARED Product + Website + Processes + Technology (captation & measure) This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 6. ONLINE MARKETING for law firm alliances Before talking about MK online we must take into consideration 1) To have competitive product and services This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 7. ONLINE MARKETING for law firm alliances Before talking about MK online we must take into consideration Captation System 2) To have all sales processes ready 1 Product & Web 3 Docs delivery & signature Push & Pull 25% Campaigns 25% Step 3 Conversion/Sale! Step 1 25% Step 2 25% Step 4 2 Call Center o Sales Team 4 Customer Tracking Step 1 => Product and Website ready Step 2 => Sales Team ready to manage leads Step 3 => We have all the customer info, but we need the signature Step 4 => We persue the customer till we have the contract This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 8. ONLINE MARKETING for law firm alliances Before talking about MK online we must take into consideration 3) Technology permits CPA/CPL/CPC models This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 9. ONLINE MARKETING for law firm alliances Before talking about MK online we must take into consideration 3) Technology permits CPA/CPL/CPC models This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 10. ONLINE MARKETING for law firm alliances Before talking about MK online we must take into consideration 4) Conversion or captation oriented websites This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 11. ONLINE MARKETING for law firm alliances Before talking about MK online we must take into consideration 4) Conversion or captation oriented websites This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 12. ONLINE MARKETING for law firm alliances Before talking about MK online we must take into consideration 5) Analyse the influence and importance of each media This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 13. ONLINE MARKETING for law firm alliances Going back to captation/loyalty strategies -Where do we continue from? Now I can get traffic (Matrix) I need to survive today to think for tomorrow Which one do we go for? Short term, medium term or long term?  Spanish saying: The fish that bites its own tail: Long term depends on short term We have to work on short and medium term for sure. But we can´t stop one second on working on long term strategy. 3 actions managed on the short term to reinforce the long term strategy: To build ddbb, reinforce SEO and work on your Online Reputation. This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 14. ONLINE MARKETING for law firm alliances SEO gets 80 % of the total search traffic but only 15 % of the budget is invested on SEO actions -(Fuente: Comscore, Diciembre 2010) This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 15. ONLINE MARKETING for law firm alliances Pyramid to reinforce our SEO How to optimize SEO? Reinforce the fundation Build from the bottom up This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 16. ONLINE MARKETING for law firm alliances Data Bases: Building a long term Active/Resource ➭ To create a data base property of the company OBJECTIVE with users that comply with its public objective characteristics An they accept to be Users accept the legal contacted terms and conditions. with advertisement by email or phone Easy way to reach quickly and effinciently to interested users that may become potential customers. This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 17. ONLINE MARKETING for law firm alliances DDBB: Captation and loyalty models -Types of DDBB captation: Natural captation: Through the Website or phisically Conversion oriented microsites Captation + purchase incentivation Co-registration: with or without qualifying question Types of DDBB loyalty: Nurturing: Impact and dynamize our ddbb in order to incentivate purchase Cross Selling: Promote cross selling actions This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 18. ONLINE MARKETING for law firm alliances Talking about DDBB: email marketing (Push) E-mailing is under exploited Posibility of sending emails on CPM, CPC or CPA models (or even for free to our own ddbb) This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 19. ONLINE MARKETING for law firm alliances Talking about DDBB: email marketing (Push) E-mailing is under exploited Posibility of sending emails on CPM, CPC or CPA models (or even for free to our own ddbb) This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 20. ONLINE MARKETING for law firm alliances But everything can go down with a bad reputation This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 21. ONLINE MARKETING for law firm alliances Lets continue with SEM: I know how it works… Sure? Google is implementing continouos changes and new services This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 22. ONLINE MARKETING for law firm alliances This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 23. ONLINE MARKETING for law firm alliances This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 24. ONLINE MARKETING for law firm alliances This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 25. ONLINE MARKETING for law firm alliances We can´t forget this short term action: Facebook Ads This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 26. ONLINE MARKETING for law firm alliances Pay atention to Facebook: PR y ads Users spends 90 minutes a day on average (5 on Google) Think on applications, Facebook Deals, F-commerce High segmentation power. Virality Develop communication strategies not only sales What do you want to get here?: - FANS - Registers (easypromos) - Leads - Sales But if you want volume you need Facebook ads This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 27. ONLINE MARKETING for law firm alliances And what about twitter: Excellent comunication channel: ej. Iberia But also a sales channel: ej. Vueling Conected with Google Display Network through «Twitter Ads» Activating right now «promoted tweets»: This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 28. ONLINE MARKETING for law firm alliances Our Blog: Pillar of our online communication Easily managed and indexable From our blog we can expand to : Twitter, Facebook, Slideshare, Forum, Bookmarks, Youtube, Flickr, etc You may say this is an ants job but this ends up generating success and brand protection Always take care of your online reputation with analysis and keeping your ears open (buzz monitoring) This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 29. ONLINE MARKETING for law firm alliances CONCLUSIONS [1] The world is changing, and we can´t stop [2] If you want to sell: Competitive product or service + conversion oriented website (Be prepared) [3] Long term actions, executed from the short term: SEO y bbdd [4] Combine Pull & Push strategies in order to generate leads, registers, calls and sales [5] Facebook, SEM & GDN: Great oportunity to do direct online marketing [6] Generate good content, win your users and customers trust and protect your online reputation This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.
  • 30. ONLINE MARKETING for law firm alliances Jonathan Acosta, Business Developer Director Email: jonathan.acosta@t2o.es (skype) jonathan.acosta12 Web: www.t2o.es T2O media Headquarters Gral Ramírez de Madrid, 8 28020 Madrid,Spain Tel:(+34) 915358066 Mob: (+34) 606243912 SPAIN MEXICO ITALY BRAZIL This document is confidential. Copyright © 2004-2013 T2O AdMedia Services SL.