3. Be patient with newcomers. Make a good impression. Always identify yourself. Be brief whenever possible. Be universal. Don't break any laws. Be careful not to use rude or bad language online. Do not TYPE ALL IN CAPITAL LETTERS for emphasis. Do unto others, as you'd have others do unto you. Remember that the written word is hard to interpret. BASIC RULES OF NETIQUETTE

4. Types of netiquette

5. Netiquette basics

7. Acknowledge important communications Check current information before replying Replying and forwarding Reference past communications Summarize for the group