160
MCI
“We needed a tool that was—in my judgment—intuitive and easy to use. That's exactly
what we got with Business Obje...
161TE LECOM MU NICATION S
Moreover, the BusinessObjects query and reporting
infrastructure was up and running within five
...
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MCI Business Objects Case Study

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MCI Business Objects Case Study

  1. 1. 160 MCI “We needed a tool that was—in my judgment—intuitive and easy to use. That's exactly what we got with Business Objects.” Ron Briggs, Senior Business Intelligence Analyst Supporting Wholesale Services, MCI Lack of Accurate, Automated Data for Customer Billing MCI is a market leader in the telecommunications business, serving thousands of customers monthly. But that kind of volume creates an administrative burden. Tracking dozens of factors consistently and accurately is essential for timely remuneration. "When we’re generating multimillion dollar invoices every month, waiting until the day after tomorrow to get information just can't happen," says Briggs. Accurate billing and management is also critical for MCI's wholesale customers. Lack of a regular reporting system left most customers not knowing their usage costs until the end of the month, well after it was useful in managing their business. MCI found manual ways to address the problem for many customers, but, in the end, Briggs says, it brought the need for automated query and reporting tools sharply into focus. BI Consolidates Data Quickly and Seamlessly MCI turned to Business Objects to create a query and reporting infrastructure that would capture accurate information across all lines of the wholesale business. According to Briggs, "We needed the ability to pull information at a moment's notice and from a number of dimensions. That included tracking calls by type, by region, by time of day, and by switch, among many other factors." Briggs credits the business intelligence (BI) platform for meeting his team's requirements to drill through multiple layers of information, connect to multiple data sources, and seamlessly use the web. CHALLENGE 1 Reduce administrative burden of reporting and billing 1 Access information quickly and easily, and consolidate data from multiple data sources SOLUTION 1 BusinessObjects and BusinessObjects InfoView allow MCI to drill down into data and sort it by type, region, and switch, among other factors BENEFITS 1 Gave customers 24/7 access to critical information 1 Reduced billing errors and increased customer satisfaction CUSTOMER SERVICE United States of America
  2. 2. 161TE LECOM MU NICATION S Moreover, the BusinessObjects query and reporting infrastructure was up and running within five months. It was also rapidly integrated with the main data warehouse and supporting data marts, including a database for rate information and a database carrying MCI's vast array of toll-free information. Data Available Anytime, Anywhere Today, MCI uses BusinessObjects InfoView to power a secure, web-based portal that allows MCI wholesale customers to check and manage their usage 24 hours a day, seven days a week. Requests to change services are entered online. Provisioning for new lines or other modifications is managed within hours or days. Billing is rarely an issue. Moreover, MCI wholesale customers have much greater control over their business. Says Briggs: "We have many different types of customers—from very large telecommunications carriers to smaller resellers." The software, says Briggs, also provides for much greater detail on how communications services are being consumed. "We're generating many new insights. For example, we can track the trends and variances of our customers' calls." Business Objects supplies us with much greater details on how our communications services are consumed. We have a much broader vision. For example, we can track the trends and variances of our customers' calls. About MCI 1 Activity: Global communications provider MCI, Inc. is a leading global communications provider, delivering innovative, cost-effective, advanced communications connectivity to businesses, governments, and consumers. With one of the most expansive global IP backbones and wholly owned data networks, MCI develops the converged communications products and services that are the foundation for commerce and communications in today's market. “ ”

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