The document discusses the importance of effective communication and outlines 7 key steps to improve communication skills: listen actively without distraction, understand different perspectives, ask questions to clarify, share information openly and honestly, give and receive feedback constructively, adapt communication style to different audiences, and express disagreements respectfully. Following these steps can help people communicate more efficiently and work together effectively.

3. 








4. 


5. 



6. - – 




7. 






8. 





9. 


10. 




11. 





12. 
-
-

13. -
- -

14. - - 
- -

15. - - 
- -

16. 



17. – 
–



18. 


19. .1
.2
.3
.4
.5
.6
.7

20. .1
.2
.3
.4
.5
.6
.7