1. NASPA Summit
on College, Career & Employability
A NATIONAL VIEW OF CAREER
TRANSFORMATION INITIATIVES ON THE
COLLEGE CAMPUS
Alexandria, VA, July, 2014
Sheila Curran, Curran Consulting Group
http://www.curranoncareers.com
CurranConsultingGroup
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2. Presenter
• Sheila Curran
• CEO and Chief Strategy Consultant
• Curran Consulting Group
• CurranonCareers@gmail.com
• www.curranoncareers.com
• Linkedin.com/in/sheilacurran
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3. 6 Key Questions
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How has college to career evolved?
Why pay so much attention to careers
now?
What’s wrong with our current model of
college to career?
What does transformation look like?
What are the prerequisites for success?
What are the key issues for VPSA’s and
questions they need to ask?
5. CurranConsultingGroup
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Thirty years ago, there was little connection between classroom and career. Students typically started thinking
about careers in their senior year, unless they intended to go to law or medical schools—options with very clear
rules and requirements. Career Services was, for the most part, a “placement” model.
6. CurranConsultingGroup
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In 2014, career preparation is much more complex. Companies are much less willing to train new recruits; they
expect students to come ready to be productive on day one, and they want students to have acquired relevant
skills and experiences while still in college.
7. Major Changes to Careers 1984 to 2014
• Career preparation, formal education and experiential education occur
simultaneously
• Employment situation is more complex
• Internships are more important
• Technology means the delivery of career services is not place dependent
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8. Major Changes to Career Services 1984-2014
• Services start earlier
• Greater emphasis on internships
• Easier access to opportunity through
recruiting systems
• Increase in 3rd party career
technology, e.g., for interviewing
• More collaboration across campus
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While the work world for new graduates has changed significantly in 30 years, and the “rules of engagement” have
become much less clear, Career Services offices operate in fundamentally the same way as they have for decades,
simply adding more functions to their existing counseling and employment (aka placement) responsibilities. Often
the Career Services mission is a “mission impossible”.
9. Unemployment Rates for College Grads
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Until the Great Recession hit, few colleges and universities paid much attention to Career Services, nor held
them accountable for results. Colleges were lulled into a false sense of security: students continued to
matriculate despite rising costs because college loans were more available; the media consistently touted the
$1 million advantage of a bachelor’s degree; and, unemployment rates for college grads over 25 were
consistently much lower than for the civilian population.
0
1
2
3
4
5
6
7
8
9
10
2007 2008 2009 2010 2011 2012 2013 2014
Yearly unemployment averages for college graduates : 25 and over
11. The Impact of the Great Recession
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86.3%:
Students attend college to get a
better job!
The economic downturn of 2008 changed everything. Loans became a much greater concern when being able
to repay them was not an automatic assumption. The numbers of students saying that a primary reason for
attending college was to get a better job has continued to increase, and families now actively question
prospective colleges on the return on investment of their college tuition dollars.
12. Unemployment for Young Grads
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Students and their families have reason for concern. When the media talks about unemployment rates,
they cite rates for all college grads; the picture for new bachelor’s grads aged 20-24 is much less rosy,
albeit better than it was from 2009-13. Since 2007, the unemployment rates for this cohort have
consistently exceeded those of the overall civilian population, and by some estimates, almost 40% of
new grads are “mal-employed” in positions that do not require a college degree, or require part-time
without benefits.
0
1
2
3
4
5
6
7
8
9
10
2007 2008 2009 2010 2011 2012 2013 2014
%
2007 - 2014 : Yearly unemployment average of college graduates aged 20-24
College : 20-24
13. The Employer Perspective
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Employers:
Fewer than 2 in 5 hiring managers found
recent graduates prepared for jobs
Contrary to popular assumption, the majority of college students are not using the poor employment climate as an
impetus to better prepare themselves for the future, or take advantage of college career services. Employers are
generally unimpressed with the quality of college grads applying to entry-level professional positions. There is a
disconnect between employer perception and what chief academic officers think about graduates’ level of
preparation.
14. Cost of Education in Context
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The question of the educational “ROI” is of much greater significance than in the past because of the cost of
education. According to Bloomsburg (based on Labor Department figures), tuition and fees have increased
1,120 percent since records began in 1978, 4 times faster than the growth of the CPI. The recent steeper climb
in college costs coincides with federal government 2006 decision to increase the availability of student loans
and the amount students could borrow. Current average student debt is around $29,000.
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Student Debt
Not surprisingly, outstanding student debt affects an increasing number of households, diminishing graduates’
ability to improve their economic position, purchase large items, or get a mortgage. According to the Pew Research
Center, households with outstanding debt rose from 9% in 1989 to 19% in 2010.
16. The Problem for Academia
Cost
Debt
Pressure
on
outcomes
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17. Government
• Transparency
• College Score Card
• Website to compare
college costs
• Great scrutiny of Title IV
funds
• Emphasis on economic
value of education
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“Colleges need to demonstrate the value of their product with hard numbers----or lawmakers will
try to do it for them” Paul Fain, Inside Higher Ed, August 23, 2013
18. Dilemma
• The prime purpose of higher
education is education
BUT….
• Students (and parents) take a
utilitarian approach, and want a
return on their tuition investment
• Is it possible to have both a high
quality education and also
excellent career outcomes?
ABSOLUTELY!
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20. THE PROBLEM
• 96% of chief academic officers believe their
institution is either somewhat effective or very
effective in preparing students for the world of work
BUT:
1) There is little evidence to prove success
2) Most Career Services structures are inadequate to
meet 21st century needs
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21. Current Model of Career Services
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Curran Consulting Group:
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CAREER
DIRECTOR
COUNSELING
EMPLOYER
RELATIONS
Academic Advising
Study Abroad
Residential Life
Affinity Groups
Alumni
Faculty
Parents
Employers
Friends
Admissions
STUDENTS
Deans & Senior
Administrators
On most college campuses there are multiple career initiatives, involving groups and individuals both on and
off campuses. There is often little coordination and much duplication. The Career Services office may be, both
literally and figuratively, out in “left field”. Some student needs are very well met—especially if the student’s
major is also a career; the needs of others—often those in the liberal and creative arts—remain unmet.
22. Connecting College to Career
Career initiatives on
campus—within
the classroom and
beyond
Connect the
dots
Comprehensive
Careers
Philosophy &
Plan
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To successfully transform careers, we must connect the dots between career initiatives—wherever they
take place—and a comprehensive careers philosophy and plan. And the plan must be driven by data.
Colleges and universities must determine what success looks like for their graduates, and align their
services, programs and initiatives to meet those objectives.
23. Building 21st Century Skills
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The skills required by 21st century employers can be learned through a student’s experience in and out of the
classroom. We must be more intentional about helping students appreciate what they are learning, and
understand where they can acquire the knowledge and skills they need.
24. Buildingtowardssuccessful career outcomes
Successful
Career
Outcomes
Relevant
knowledge
Skills &
Abilities
Personal
characteristics
Career
information &
exploration
Job search
savvy
CurranConsultingGroup
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The only areas for which Career Services bears primary responsibility are “Career Information & Exploration” and “Job
Search Savvy”. But, career professionals must also play a critical role in orchestrating opportunities for students and
overseeing how and where students gain essential work skills and experience. No longer can Career Services be a place of
transactions. It must play a leadership role in bringing together all those who can support and promote students’ career
journeys.
25. A simple math problem
How do you
adequately serve the
multiple career
needs of 12,000
students with 10
staff?
In most institutions, Careers Services staff do not have sufficient band-width to adequately build
individual career partnerships with students and employers. The only way to achieve institutional
goals for graduate success is by engaging the whole community in offering expert advice and help to
students (Career Community initiative).
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27. Key characteristicsof the Wake Forest Model
• Institution-wide support &
investment
• Intentional; involves all
students
• Accessible information through
well-conceived website
• Data-driven
• Excellent results
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28. Key characteristics of the Augustana model
• Strategic initiative: Grew out of
campus-wide retreat, engaging
faculty and staff
• President and Provost biggest
cheerleaders
• Holistic approach to student
and graduate success
• Different kind of career
leadership
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29. Key characteristics of the Miami U model
• Proactive approach, involving “Career Community”
• Realignment of staff, based on career priorities
• Enhanced employer relationships, collaborating with Corporate
Relations to increase impact
• Engage faculty through re-imagined career courses and programs,
based on understanding of the needs of different schools
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30. • Clarify mission, vision, goals
• Make careers a shared
responsibility: involve faculty
• Use data to gain commitment
• Make strategic use of
technology
• Use peer advisors and branding
to expand reach
Key Characteristics of the MICA Model
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31. Transformative Career Model
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Curran Consulting G
CurranonCareers.c
The new model puts student needs front and center, along with career and academic advising. The concept is that
student career needs can be met in multiple ways. Sometimes advice will most appropriately come from a faculty
member, sometimes from a career professional, and sometimes from an alum who is expert in a particular field.
Career Services must orchestrate an internal and external career community to provide connections, experiences
and opportunities (the CEO model).
33. Four career initiatives that move the needle
Integrated, holistic
approach
Internal and External
Career Community
Strategic resource
allocation
Data, planning, and
accountability
STUDENT
FOCUS
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35. Four Key Issues for VPs of Student Affairs
• Trustee involvement,
and calls for
accountability
• Unpaid internships
• Career outcomes
• Competition for
career leader talent
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36. Key questions to ask your career leader?
• How are our students doing? Are there differences
in outcomes from school to school, and major to
major?
• How are students translating their educational
experience into words employers understand?
• How are we reaching all students, particularly
under-served and at-risk students?
• How are we engaging other departments in
helping students to achieve measurable success?
• How are we contributing to institutional priorities,
not just Student Affairs priorities? Are we
spending time and money on the right things?
• How can we tell we’re adding value to student
outcomes?
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Articulate career valueof education
Identify and promote skills and knowledge developed in classroom
Find opportunities to help students apply knowledge
Partner with Career Services to promote careers in a particular major
Integrate career and academic advising, knowing when and where to appropriately refer students to other resources
1863 UG students and 306 grad students
- I emphasized our changing paradigm for training Career Center advisers and staff - encouraged the directors to cross train their staff in industry and development/counseling. Talked about our model of taking our advising staff (largely trained in counseling) to visit various industries and strong employer partners this semester. I emphasized that we are largely doing a disservice to our staff and their future career opportunities if we do not invest the time and energy to help them learn about business and leverage that in conjunction with their developmental expertise to serve as a bridge between academia and the working world. Even for resource constrained institutions where recruiting from the private sector is not possible, it is possible to create a training program that promotes a paradigm shift that emphasizes the need to have a cross-functional (i.e., business and higher ed) knowledge base.
- I created a slide that demonstrated the outcomes that appear to be a major focus of institutions nation-wide: increase retention rate, increase donor funding, increase applicant pool, increase alumni engagement, and increase employment rate upon graduation. We then walked through how Career Centers can be used to strategically support each of these institutional priorities. Based on what I've seen here, our new VP's ability to retain career services may be hindered by her inability to understand the ways in which she can strategically leverage CS to support these institutional priorities - I think this is probably what a lot of VP's are facing. They are constantly thinking about alcohol abuse, fraternity/sorority life, etc - all important - but they cannot let those things overshadow their ability to leverage CS to strategically meet the institutional priorities. I call CS the institutional conduit for connecting institutional priorities - if leveraged appropriately. The group I spoke with saw a lot of value in this but felt their University Leadership did not understand these things or see the value of CS in this way.
- I emphasized our changing paradigm for training Career Center advisers and staff - encouraged the directors to cross train their staff in industry and development/counseling. Talked about our model of taking our advising staff (largely trained in counseling) to visit various industries and strong employer partners this semester. I emphasized that we are largely doing a disservice to our staff and their future career opportunities if we do not invest the time and energy to help them learn about business and leverage that in conjunction with their developmental expertise to serve as a bridge between academia and the working world. Even for resource constrained institutions where recruiting from the private sector is not possible, it is possible to create a training program that promotes a paradigm shift that emphasizes the need to have a cross-functional (i.e., business and higher ed) knowledge base.
- I created a slide that demonstrated the outcomes that appear to be a major focus of institutions nation-wide: increase retention rate, increase donor funding, increase applicant pool, increase alumni engagement, and increase employment rate upon graduation. We then walked through how Career Centers can be used to strategically support each of these institutional priorities. Based on what I've seen here, our new VP's ability to retain career services may be hindered by her inability to understand the ways in which she can strategically leverage CS to support these institutional priorities - I think this is probably what a lot of VP's are facing. They are constantly thinking about alcohol abuse, fraternity/sorority life, etc - all important - but they cannot let those things overshadow their ability to leverage CS to strategically meet the institutional priorities. I call CS the institutional conduit for connecting institutional priorities - if leveraged appropriately. The group I spoke with saw a lot of value in this but felt their University Leadership did not understand these things or see the value of CS in this way.