How to Create Performance-based Certification for Software Certifications are a crucial aspect in the world of technology today. Not only can certifications ensure that customers are able to use software effectively, they also provide a system of distinguishing between various levels of knowledge. The problem with most certification programs is that they do not necessarily "test" or otherwise provide validation for making sure people have the skills and/or the right level of skill needed to get the most out of the software they are using. Customer education professionals should consider the different methods of assessments, including the performance-based certification, to ensure the certifications they provide are most effective. This webinar is a follow-up to the one we recorded on October 6, 2015 entitled The Value of Performance-based Certifications, Frederick “Suizo” Mendler, CEO of TrueAbility. Performance_Testing_Council.jpgThis time, in addition to Suizo, we're joined by Judy Hale, certification expert and author of the book Performance-Based Certification: How to design a valid, defensible, cost-effective program, and Rich Raposa, Certification Manager at Hortonworks, as we dive into what it takes to create a performance-based certification program. A performance-based assessment is a testing method that places users in an environment that emulates on the job tasks and captures a wide spectrum of candidate ability and comprehension. There are a lack of resources available explaining how to design and launch a performance-based certification program. Suizo and Judy are set to publish a white paper How to Create a Performance-based Certification Program for Software and Technology, which will delve into relevant research on the subject of designing and launching a certification program. In this webinar, we will cover the key concepts from the white paper, and help customer education leaders understand the why and how of creating and delivering effective performance-based certification programs to customers.

1. How to Develop Performance-
based Certification for
Software

2. How to Create Performance-based Certification for Software May 24, 2016
Frederick
Mendler
CEO, TrueAbility
Rich Raposa
Certification
Manager,
Hortonworks
Judith Hale,
PhD
Expert Author
Institute for
Performance
Improvement

3. How to Create Performance-based Certification for Software May 24, 2016

4. How to Create Performance-based Certification for Software May 24, 2016

5. How to Create Performance-based Certification for Software May 24, 2016
Where in the World?

6. How to Create Performance-based Certification for Software May 24, 2016
About ServiceRocket
Helping people get the most out of their software
TRAINING TrainingSUPPORT UTILIZATION
- Founded in Sydney, Australia 2001
- Palo Alto, CA HQ since 2010
- 200 employees across 4 global
offices: Palo Alto, Sydney, Santiago
Kuala Lumpur

7. Software Companies Using Learndot
7© ServiceRocket 2015

8. How to Create Performance-based Certification for Software May 24, 2016
Agenda
● Value of Performance-based Certification
● Five Step Process for Creating Performance-based
Certification
● A Few Things to Consider
● Q&A

9. How to Create Performance-based Certification for Software May 24, 2016
Three Stakeholders

10. How to Create Performance-based Certification for Software May 24, 2016
The Value of PBC

11. How to Create Performance-based Certification for Software May 24, 2016
Five Step Process

12. How to Create Performance-based Certification for Software May 24, 2016
Step 1: Due Diligence
1. Determine Key Drivers (Why)
2. Goal Statement
3. Metrics for Analyzing Effectiveness
4. Agreement of Target Audience and Stakeholders

13. How to Create Performance-based Certification for Software May 24, 2016
Step 2: Plan and Design Test
1. Define Requirements
2. Set the Standards
3. Design the Content

14. How to Create Performance-based Certification for Software May 24, 2016
Step 3: Content and Test Writing
1. Determine Scope
2. Working with Subject Matter Experts
3. Develop scenarios and how to test them
4. Verifiable end state?!

15. How to Create Performance-based Certification for Software May 24, 2016
Step 4: Internal vs. Outsource
1. Resources
2. Scalability
3. Size Cross-Over
4. What Can and Cannot Be Outsourced?

16. How to Create Performance-based Certification for Software May 24, 2016
Step 5: Testing and Launching
1. Test the Test Internally
2. Run Pilot
3. Gather Feedback
4. Validate Exam Performance
5. Establish Passing Score

17. How to Create Performance-based Certification for Software May 24, 2016
Other Considerations
1. Understand Key Drivers
2. Don’t Under-Estimate Discipline to Manage
Certification
3. Have Reasonable Expectations

18. How to Create Performance-based Certification for Software May 24, 2016
The Ecosystem

19. How to Create Performance-based Certification for Software May 24, 2016
How to Learn More

20. How to Create Performance-based Certification for Software May 24, 2016
Frederick
Mendler
CEO, TrueAbility
Rich Raposa
Certification
Manager,
Hortonworks
Judith Hale,
PhD
Expert Author
Institute for
Performance
Improvement

21. How to Create Performance-based Certification for Software May 24, 2016
What’s Next?
Webinar:
Customer Education Strategies That
Increase Company Growth
Tuesday, June 21 10am PT
Register Here: http://bit.ly/CertWebinar

22. How to Create Performance-based Certification for Software May 24, 2016
Thank you
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