3. The challenge
To build capacity and sustainability
within IGS by training a small team of IGS
trainers as course designers.
4. The target
A fully formed induction course for CSRs
tailored to the needs of a leading UK
transport information provider.
5. Strengths and issues
of the induction training
Body of relevant, process specific materials
Experienced and competent trainers
Absence of session plans
Paper based course
Linear syllabus
Learning objectives not expressed
8. Course design decisions
Who are the learners?
What kind of course will it be?
How will the course be delivered?
Media choices
How will the learners be supported?
How will quality be assured?
How will the course be evaluated?
9. Results
Complete course – learning objectives, course plan, session plans
Activity based rather than paper based course
Benchmarked to CEF
Transferable skills – role profiling and course design
10. Learning points
Less paper, more learning!
Trainer vs course materials
Objectives, objectives, objectives!
Synchronous vs asynchronous
Facilitation takes time!
Participation – you can lead a horse to water but…
Absence of session plans (difficult to standardise delivery) Paper based course (could be more learner-centred) Linear syllabus (few opportunities for revision) Learning objectives not expressed (difficult to evaluate course)