On-line Customer Service Training
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On-line Customer Service Training

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On-line Customer Service Training

On-line Customer Service Training

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On-line Customer Service Training On-line Customer Service Training Presentation Transcript

  • On-Line Customer Service Training
  • Now what? How can I further lift the service profile? We need more training…and yet Clients say … “We train, we Mystery Shop, we do the right things…”
  • Budgets are tight.
  • On-Line Customer Service & Sales Training
  • Modules delivered each month Relentlessly, and consistently
    • Customer Service 101
    • Elements of customer service
    • Using Service for Sales
    • Managing different personalities
    • Conflict resolution
    • Self responsibility
    • Engaging customers
    • Engaging staff around you
    • Up-selling through service
    • Best practice service
    • Building loyal customers
    • Service in the future
    Modular Steps
  •  a monthly audio series
    • Half hour interviews
    • Industry leader interviews
    • Interviews with award winning practitioners (everyday stars).
  • Twice Yearly Webinar
    • Interactive sessions online .
    • Privacy in a large group
  • On-line Simulations
    • Remove awkwardness of role-plays.
    • Self paced and private
    • Test the theory
  • More Contact, Less Cost  Frequency  Topics  Less travel costs  Disruption
  • Choice
    • Massive savings on your training budget
    • or
    • Strengthen your current training
    Save Support
  • Contact
    • [email_address]
    • or
    • [email_address]
    • For Service Integrity Mystery Shopping clients
    • www.secretservicesolutions.com