On-line Customer Service Training

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On-line Customer Service Training

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On-line Customer Service Training

  1. 1. On-Line Customer Service Training
  2. 2. Now what? How can I further lift the service profile? We need more training…and yet Clients say … “We train, we Mystery Shop, we do the right things…”
  3. 3. Budgets are tight.
  4. 4. On-Line Customer Service & Sales Training
  5. 5. Modules delivered each month Relentlessly, and consistently
  6. 6. <ul><li>Customer Service 101 </li></ul><ul><li>Elements of customer service </li></ul><ul><li>Using Service for Sales </li></ul><ul><li>Managing different personalities </li></ul><ul><li>Conflict resolution </li></ul><ul><li>Self responsibility </li></ul><ul><li>Engaging customers </li></ul><ul><li>Engaging staff around you </li></ul><ul><li>Up-selling through service </li></ul><ul><li>Best practice service </li></ul><ul><li>Building loyal customers </li></ul><ul><li>Service in the future </li></ul>Modular Steps
  7. 7.  a monthly audio series <ul><li>Half hour interviews </li></ul><ul><li>Industry leader interviews </li></ul><ul><li>Interviews with award winning practitioners (everyday stars). </li></ul>
  8. 8. Twice Yearly Webinar <ul><li>Interactive sessions online . </li></ul><ul><li>Privacy in a large group </li></ul>
  9. 9. On-line Simulations <ul><li>Remove awkwardness of role-plays. </li></ul><ul><li>Self paced and private </li></ul><ul><li>Test the theory </li></ul>
  10. 10. More Contact, Less Cost  Frequency  Topics  Less travel costs  Disruption
  11. 11. Choice <ul><li>Massive savings on your training budget </li></ul><ul><li>or </li></ul><ul><li>Strengthen your current training </li></ul>Save Support
  12. 12. Contact <ul><li>[email_address] </li></ul><ul><li>or </li></ul><ul><li>[email_address] </li></ul><ul><li>For Service Integrity Mystery Shopping clients </li></ul><ul><li>www.secretservicesolutions.com </li></ul>

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