This document discusses OneNeck's ERP application management services. It provides an overview of the services offered, including hosting and remote management of ERP applications, databases, third-party applications, monitoring, patching, environment management, security management, incident resolution, performance tuning and more. It also summarizes OneNeck's experience in supporting over 100 applications, with a focus on ERP solutions like Dynamics AX, Oracle, SAP, Infor and others. Key capabilities and differentiators are highlighted such as expertise, flexible solutions, dedicated support model and strong industry references.

1. ERP Application Management

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Hosted Application Management
 Hosted or remote management of mission-critical applications, includes:
 Management of databases, ERP application layers, and third party
applications, aka “shoulder apps”
 Monitoring
 Patching
 Code Promotions
 Environment refresh / Cloning
 Security Management
 Environmental Documentation
 Incident Diagnosis and Resolution
 Performance Tuning
 Uptime SLAs
 Does not include enterprise application implementation, custom
development, training, or functional support
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OneNeck currently supports over 100 different applications, with special focus on ERP
solutions.

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 18+ years of application hosting and managed services
 Unique single source partner with broad and growing
capabilities
 Expertise in a variety of applications
 Ability to serve a wide range of industries
 Provide flexible solutions tailored to customer
requirements
 Dedicated customer support model
 Proven track record with industry leading references
 Strong partner relationships
Overall Competitive Differentiators
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Representative Supported Software
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Sample of the over 100+ supported applications

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ReliaCloud provides high performing and flexible infrastructure that our
hosted solutions leverage as their underlying platform.
ReliaCloud – Enterprise IaaS Platform
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Compute:
RAM and CPU are a
bundles of 256GB and
60Ghz (2proc/10core).
Blade hardware
Isolation.
Storage:
Dedicated LUNs
provisioned by the GB to
the hypervisor. 4 Tiers
of performance
available, Platinum,
Gold, Silver, and Bronze.
Hypervisor:
Your choice of
hypervisor
ReliaCloud- Elastic Consumption

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Reliacloud Architecture
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Enterprise Applications On ReliaCloud®
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OneNeck’s industrial-grade cloud platform is precision-tuned for enterprise
application environments
Reliably Deliver Your
Enterprise Application
Deliver your enterprise applications on ReliaCloud’s high-
availability technology infrastructure and avoid unscheduled
downtime and unplanned maintenance.
Optimize IT Cost
Optimize your IT cost structure by optimizing capital and
operating costs through the strategic deployment of your
enterprise applications using the flexibility of ReliaCloud.
Comply With Security
and other Compliance
Requirements
Meet security and compliance requirements by leveraging
ReliaCloud’s ITIL-aligned operational framework.
Enhance Backup and DR
Capabilities
Achieve advanced Backup and DR capabilities by leveraging
ReliaCloud resources across multiple hosting centers.

9. Our AX Practice
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Our Microsoft Dynamics AX Capabilities
 Hosting AX since 2004; one of the first hosting companies in
North America to offer complete end-to-end AX hosting
services
 Currently manage more than 10,000 AX end users, and some
of the largest environments in the U.S.
 Provide customized hosted Dynamics AX instances on
OneNeck’s ReliaCloud in one of our 8 owned US-based
datacenters
 Management and maintenance of Dynamic AX application
within our datacenter or any other datacenter, including
Azure
 Leverage exceptional, certified, world-class AX application
administrators and SQL DBAs
 Specialized experience in specific components including
Enterprise portal, application integration, BizTalk and Hyper-
V
 Depth of experience in numerous integrations of third party
specialty applications and components, which are common
to AX
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AX HealthCheck & Assessment Service
Benefits:
 Evaluate your Microsoft Dynamics
AX environment’s readiness for the
cloud, wherever your AX
environment is located– on
premises, in a hosted private cloud
or in a public cloud, such as
Microsoft Azure
 Provide a comprehensive set of pre-
and post-implementation
recommendations before you
deploy Dynamics AX
 Uncover performance and
application configuration risks in
existing Dynamics AX environments
Deliverables:
 Specific recommendations related
to cloud readiness and the
applicability of different cloud
models evaluated against your
business and technology
requirements
 Detailed diagnostic information and
application configuration settings
measured against Microsoft and
industry best practices
 A user-friendly scorecard detailing
the health of each component
reviewed, including a rating of
Good, Fair, or Poor to help
determine next steps in resolution
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Reduce risk, minimize disruption and prepare for the cloud

12. Our Oracle Practice
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Our Oracle Capabilities
 End-to-End Oracle 11i/12 hosting, administration,
technical, and functional support
 Certified, world-class Apps DBAs and technical
resources
 OneNeck is a recognized leader in Oracle
outsourcing services and an Oracle Gold Partner
 One of the top independent JDE hosting and
management firms in North America
 Currently manage 15 customer environments
serving greater than 14,000 end-users in 21
countries
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Managed Services for Oracle Environments
Oracle Application Management
Instance
Architecture
Storage
Management
Database
Management
Backup
Management
Application
Management
Release &
Patch
Management
Third Party ESB
Interfaces
Logs, Tables,
Temporary Files
Maintenance
Real Application
Clusters (RAC)
Management
Test Restores
Reporting &
Printing Tools
Configuration
Databases &
Oracle EBS
Upgrades
Instance
Reporting
Database Object
Storage &
Fragmentation
Memory
Configuration &
Utilization
Ad-Hoc Backup &
Restore
Multi-Node
Configuration
Functionality
Patch &
Migrations
Schema Design &
Consolidation
Automatic
Storage
Management
(ASM)
Optimization &
System Statistics
Rectify &
Resubmit Backup
Java & Apache
Configuration
Break-Fix Patch
& Migrations
Instance Creating
& Cloning
Archive Log
Maintenance
Instance
Optimization
Business
Criticality Backup
Configuration
Concurrent
Manager
Configuration
Application Patch
Technical Testing
& Validation
Disaster Recovery & High Availability
Application Patch
Analysis & Audit
Performance Tuning & Capacity Planning
Security
Support & Monitoring

15. Our SAP Practice
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• Host, manage, upgrade and maintain SAP applications
including: ECC, BI, PI, SCM, CRM, GRC, Solution Manager,
Frictionless, Smartops, Biller Direct, Business Connector,
MDM, SRM
• Managing SAP environments internally since 1996, externally
since 2012
• 8,000+ SAP end users
• 91+ environments globally
• End-to-End SAP hosting, administration, technical support
• SAP-Certified Provider of Hosting Services
• Certified, world-class SAP NetWeaver administration
& DBAs resources
• Deep expertise in SAP, Oracle and SQL Server DB’s
• Managing SAP environments for over 17 years
Our SAP Capabilities
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17. Our Infor Practice
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Our Infor Capabilities
 One of the Largest Baan outsourcers in the world
 Currently hosts and supports all versions of Baan on
a variety of databases
 Baan resources and skills concentration second only
to Infor itself
 Maintains highly-documented Baan best practices
 Unique Baan specific EDI and various other third-
party tool management
 Access to the source code for all Baan applications
 Currently serves over 3,600 end-users in 14
countries
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©2014 OneNeck IT Solutions LLC. All rights reserved. All other trademarks are the property of their respective owners.19
Customer Management
Model and Philosophy

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Customer Engagement
Service
Initiation
•Internal Kick-Off
•Customer
Requirements &
Solution Review
•Team Initiation
•Initial Project Plan
•Customer Kick-off
•Team Introduction
•Solution Review
•Establish
Communication
Plan
•Establish Project
Plan
Service Delivery
•Execute Project Plan
•Manage constraints
•Manage risks
•Create Change
Orders as required
Service Release
•Services documented
in OneNeck ITIL
processes and tools
•Operations Review
and Acceptance of
production services
•Release of identified
production ready
services
Service
Acceptance &
Project Closure
•Validation of all
services documented
in OneNeck ITIL
processes and tools
•Operations Final
Acceptance of
Services
•Notice of Completion
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Service Transition

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client
High Touch Delivery Model
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Customer Management Team
• An efficient, scalable, and integrated
model with built-in checks and
balances
• Understands client needs and
coordinates all elements of OneNeck
and client teams
• Communicates client requirements
and requests to evaluate, design and
plan solutions
• Roles and responsibilities include:
• Account Management
• Service Delivery Management
• Project Management

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OneNeck Services Powered by ITIL
Ensure that IT Services are provided in a :
 Focused
 Client-friendly
 Cost-optimized manner
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Account Executive
Product Management
Solution/Design Architect
Professional Services
Service Transition
Service Delivery
Managed Services Operations

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•OneNeck’s core values are our commitments to service excellence and customer intimacy
•By getting this right, the investor achieves appropriate returns – (it’s the fruit of the labor)
The customer always comes first
•Both sides must be intent on making the relationship work , or it will fail
•It’s not about the length of the contract, it’s about the intention of the parties
•It requires constant communication and a spirit of openness
It’s not about the technology, it’s about the relationship
•We are transparent in everything thing we do
•We are forthright in identifying our deficiencies and failures
Never breach your customer’s trust, you may never earn it back
•We have to feel passionately about solving our customer issues quickly, without regard to how the problem was created
•We have to cross service boundaries to ensure speed to recovery and satisfaction, often without expectation of payment
•We need to behave in many cases as your employees would
It’s not always our fault, but it’s always our problem
Principles of ERP Outsourcing Success

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9 Years
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7 Years
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1995 2000 2005 2010 2016
Client Longevity and Commitment
17 Years
19 Years
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