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Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
Six Sigma Overview For Hotel
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Six Sigma Overview For Hotel

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Six Sigma overview for hotel

Six Sigma overview for hotel

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  • 1. Overview Yudha Satya Perdana Sheraton Media Jakarta Hotel & Towers
  • 2. “ THERE IS NOTHING PERMANENT IN THIS WORLD EXCEPT Change “
  • 3.
    • Curve A
    Change is life Evelyn Waugh SUCCESS TIME Curve B Perusahaan ibarat seorang manusia yang dilahirkan, tumbuh, tua, sakit dan mati (curve A). Tetapi apabila kita bisa memelihara dengan benar, maka dia akan tumbuh dan berkembang (curve B).
  • 4. Britannica encyclopedia Diperkenalkan pada tahun 1768, dan memimpin pasar sampai dengan tahun 1988, Kemudian bangkrut di tahun 2003 setelah Encarta mengeluarkan encyclopedia dalam CD format Do you know?
  • 5.
    • Tahun 2000, Bandara Schipol Amsterdam menganugerahi Garuda Indonesia sebagai “the Most Punctual Airline” – Di tahun 2004, Garuda Indonesia menutup satu-satunya rute penerbangan ke Eropa
    Do you know?
  • 6.
    • Sumitomo (Japan) kini memasuki usia yang ke 400 tahun
  • 7.
    • Bagaimana dengan bisnis Perhotelan di Indonesia (Jakarta)?
  • 8. Market Overview - Jakarta
    • 87 Hotel di Jakarta
    • 46%nya adalah kompetitor langsung kita
  • 9. Indikator Ekonomi di Indonesia
  • 10. List of New Hotels Entrance
    • 3/5 dari total hotel baru yang akan beroperasi di tahun 2008 terletak di Jakarta Utara(1,360 total kamar)
  • 11. In the Graveyard..
    • Hotel Des Indes
    • Hotel Nederlanden
    • Hotel Medan Prijaji (Samirana)
    • Hotel Indonesia
    • Radin Hotel
    • Hotel Horizon
  • 12. “ The rate of change is not going to slow down anytime soon. In anything, competition inmost industries will probably speed up even more in the next few decades” [Phillip Kotler]
  • 13. We Have to be Better, Faster, and Lower Cost
  • 14.
    • Management aktivitas
    Improvement Job Routine Job Six Sigma
  • 15. Kenapa Six Sigma? Perceived Service Expected Service Customer Satisfaction Much Better than expected As expected Worse/Different than expected Delighted Satisfied Dissatisfied Loyal Vulnerable Walk & Talk Six Sigma fokus kepada pelanggan
  • 16. Six Sigma
  • 17. Six Sigma Sebagai Alat Ukur (Metric)
  • 18. Six Sigma Sebagai Metodologi Memahami apa yang pelanggan inginkan, dan temukan masalah untuk diselesaikan Mengukur cacat di mata pelanggan dan petakan proses operasinya Analisa data dan temukan akar penyebab permasalahan Perbaiki proses untuk menghilangkan akar penyebab permasalahan Kontrol dan pantau hasil perbaikannya
  • 19. Six Sigma Sebagai Management System Driven by top down approach aiming at the accomplishment of annual target
  • 20. Ruang Lingkup Six Sigma
    • Quality
      • Staff Friendliness, Staff knowledge, Cleanliness,
      • Brand standard, Service Excellent
    • Cost
      • Food cost, Beverage, stationary cost, etc
    • Delivery
      • Make-up room, Check In/out, Room Service
    • Safety
      • Food safety audit, Security audit, etc
    • Morale
      • Attendance punctuality, STAR Voice related
    • Energy & Environment *
      • Electricity, Water, Fuel, gas conservation
  • 21.  

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