Personal Information
Organization / Workplace
Stuttgart Area, Germany Germany
Occupation
Director, Service Management Methods & Processes at Philips Healthcare - Patient Care and Monitoring Solutions (PCMS)
Industry
Technology / Software / Internet
Website
http://www.ritter.nu
About
International leadership experience in Professional Service, Operations and Customer Sales Support. Clear focus on process, change and service management, resulting in profitability increase, cost reduction, optimizing of process and quality, customer and team satisfaction.
Specialties: ITIL Service and Customer Operations Management, Asset Lifecycle , License & Process Management
Enthusiastic, communicative, goal driven with a clear can do mentality.
Languages: German native, English and Dutch fluent
ITILv3 and Prince2 Certified
- Presentations
- Documents
- Infographics
Value Stream Mapping Project Template by Operational Excellence Consulting
Operational Excellence Consulting
•
9 years ago
2009 open world chooing the right subscription contract
DZee Solutions
•
12 years ago
Trends im E-Commerce - eBusiness Kongress 2011
Carpathia AG
•
13 years ago
E-Commerce Architektur aus Sicht eines Dienstleisters, IPC 2013
Stefan Willkommer
•
10 years ago
Service Management Office
Gholami Majid
•
8 years ago
Service Design: Kompetenz Entwickeln!
Jan-Erik Baars
•
9 years ago
Classification and Characteristics of a service
Sanchit
•
9 years ago
Semantic Enterprise Architecture
Michael zur Muehlen
•
12 years ago
From Selling Technology to Selling Value (2008)
Marc Jadoul
•
15 years ago