How do you listen to your customers? Norwich Business Club October 2011.

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A presentation given to Norwich Business Club on 4th October 2011 for National Customer Service Week. Introduction by Richard Kerrison, Presentation by Jenny Wilding of Research Plus+, Allison Maltby of Kinesiology4health and Jason Dagless of Norfolk IT Services.

Business Education

How do you listen to your customers / clients? ,[object Object],[object Object],[object Object],[object Object],Helping you listen to your customers

Overview ,[object Object],[object Object],[object Object],[object Object],[object Object]

Survey: “Do You Listen to Your Customers?” ,[object Object],[object Object],[object Object],[object Object],[object Object]

Who took part in the survey? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Methods used to find out their customers’ views

Reasons for not listening to their customers

Changes made leading to improvements in:

Summary of the survey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Listening options ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Jason’s experiences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Allison’s experiences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Benefits of listening to your customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Thank you for listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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