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Relationship
SellingJune 2014
What I Learned
Agen
da
Assumptio
ns
4 Steps
New
Skills/Tools
ASSSUMPTION
You are a Well Trained Expert on:
•Preparation
•Needs
Assessment/Discovery
•Presentation
•Asking For The Sale
Preparation
• Referrals
Needs Assessment/Discovery
• ???s
Presentation
• Merchant Center-Benefits
Asking For The Commitment
• Just Ask
Courtship
Marriage
Courtship
Before the Merchant Has
Agreed to a Meeting
After the First Appointment
After an Agreement to proceed
“Just not right now”
Following up on a Referral
Email Tool
Non Intrusive
Helpful
Usually Not About LS or
Daily Deals
No Request For Anything
Valuable Content (to the
merchant)
Example
Location
What Else Can We Do During
The Courtship To Foster The
Relationship?
 Your Thoughts
Marriage
After the Sale
After the Promotion is Over
Signing Up Again
After an Extended Period of
Time Since Last Run
Beyond The Voucher Tool
Helpful
Serves As A Reminder
PROVES our Value
Dispels The No One Will Come Back
Myth
ROI Of Marketing Value
Food Cost RoI
Aoyama French Thai &
JapaneseRestaurant
Demographics
Exposure
Reviews
CPC CPM
Google Avg. CPC $1.14
LS Clicks 419
Purchases 253
LS Conversion Rate 60%
Google 2013
Avg Conversion Rate 8.80%
If converted on Google 37
# of Clicks Needed 2875
Comparative Cost $3,277
CPM $5.00
Impressions 11,510
Value $57,550
“Facebook’s News Feed algorithm gives up to 1,300 percent
more weight to shares than likes when it comes to what’s shown
near the top of a user’s feed, affecting a promotion’s viral
performance, said Dennis Yu, CEO of social media insights firm
BlitzMetrics.”
Based on a study done by Social commerce platform ChompOn, which offers a white-label service allowing websites to set up, host and
run their own on-site Group Buy and Flash Sales, has published some interesting data on how much a Facebook share and tweet is
worth in terms of revenue generated.
Facebook Share Value ($14 ea.) $126
Twitter Share Value ($5 ea.) n/a
Email Share Value ($20 ea.) $860
TOTAL SHARES VALUE $986
Total Purchases 253
Revenue Per Purchase
(70% rev share x $55 x 253) $9,741
Email Impressions Value $986
Total Shares Value $126
TOTAL VALUE FROM LIVINGSOCIAL $10,853
Full Price Opportunity Cost
($110 x 253) $27,830
Opportunity Cost of Marketing
($27,830 - $10,853) $16,977
Actual Cost
($110 x 38% Food Cost x 210) $8,778
Profit on Marketing
(LS Value $10,853 – Actual Cost $8,778 $2,075
Value Equation
*Does not factor in up-sell & repeat business additional profit and value
Proposal Pre-Campaign $55 for$110 Post Campaign Results $55 for$110
Predicted Vouchers Sold 500 Actual Vouchers Sold 253
Food Cost 38% of $110 x500 vouchers= $20,900 Food Cost 38% of $110 x 210 Vouchers =$8,778
Cost Per Acquisition $2.34 Per Cover Cost Per Acquisition $2.34 Per Cover
Projected Revenue –Marketing Fee 500x
$55x70%=$19,250
Actual Revenue-Marketing Fee 253x$55x70%=
$9,741
Projected Upsell 10% of $110=11.10 Actual Upsell per voucher $16.66
Actual Incremental Revenue from Promotion
Upsell $2,265x62%= $1,404
Actual Revenue from Campaign= +$ 2,265.23
Revenue From Unredeemed Vouchers $1,656
What Else Can We Do During
The Marriage To Continue The
Relationship?
 Your Thoughts
Wrap UP
Nothing New
Stay In Touch
Keep The Relationship
Going

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Relationship Selling

  • 4. ASSSUMPTION You are a Well Trained Expert on: •Preparation •Needs Assessment/Discovery •Presentation •Asking For The Sale
  • 8. Asking For The Commitment • Just Ask
  • 9.
  • 11.
  • 12. Courtship Before the Merchant Has Agreed to a Meeting After the First Appointment After an Agreement to proceed “Just not right now” Following up on a Referral
  • 13. Email Tool Non Intrusive Helpful Usually Not About LS or Daily Deals No Request For Anything Valuable Content (to the merchant)
  • 16. What Else Can We Do During The Courtship To Foster The Relationship?  Your Thoughts
  • 17.
  • 18. Marriage After the Sale After the Promotion is Over Signing Up Again After an Extended Period of Time Since Last Run
  • 19. Beyond The Voucher Tool Helpful Serves As A Reminder PROVES our Value Dispels The No One Will Come Back Myth ROI Of Marketing Value Food Cost RoI
  • 20. Aoyama French Thai & JapaneseRestaurant
  • 21.
  • 22.
  • 26.
  • 27. CPC CPM Google Avg. CPC $1.14 LS Clicks 419 Purchases 253 LS Conversion Rate 60% Google 2013 Avg Conversion Rate 8.80% If converted on Google 37 # of Clicks Needed 2875 Comparative Cost $3,277 CPM $5.00 Impressions 11,510 Value $57,550
  • 28. “Facebook’s News Feed algorithm gives up to 1,300 percent more weight to shares than likes when it comes to what’s shown near the top of a user’s feed, affecting a promotion’s viral performance, said Dennis Yu, CEO of social media insights firm BlitzMetrics.”
  • 29. Based on a study done by Social commerce platform ChompOn, which offers a white-label service allowing websites to set up, host and run their own on-site Group Buy and Flash Sales, has published some interesting data on how much a Facebook share and tweet is worth in terms of revenue generated.
  • 30. Facebook Share Value ($14 ea.) $126 Twitter Share Value ($5 ea.) n/a Email Share Value ($20 ea.) $860 TOTAL SHARES VALUE $986
  • 31. Total Purchases 253 Revenue Per Purchase (70% rev share x $55 x 253) $9,741 Email Impressions Value $986 Total Shares Value $126 TOTAL VALUE FROM LIVINGSOCIAL $10,853 Full Price Opportunity Cost ($110 x 253) $27,830 Opportunity Cost of Marketing ($27,830 - $10,853) $16,977 Actual Cost ($110 x 38% Food Cost x 210) $8,778 Profit on Marketing (LS Value $10,853 – Actual Cost $8,778 $2,075 Value Equation *Does not factor in up-sell & repeat business additional profit and value
  • 32. Proposal Pre-Campaign $55 for$110 Post Campaign Results $55 for$110 Predicted Vouchers Sold 500 Actual Vouchers Sold 253 Food Cost 38% of $110 x500 vouchers= $20,900 Food Cost 38% of $110 x 210 Vouchers =$8,778 Cost Per Acquisition $2.34 Per Cover Cost Per Acquisition $2.34 Per Cover Projected Revenue –Marketing Fee 500x $55x70%=$19,250 Actual Revenue-Marketing Fee 253x$55x70%= $9,741 Projected Upsell 10% of $110=11.10 Actual Upsell per voucher $16.66 Actual Incremental Revenue from Promotion Upsell $2,265x62%= $1,404 Actual Revenue from Campaign= +$ 2,265.23 Revenue From Unredeemed Vouchers $1,656
  • 33. What Else Can We Do During The Marriage To Continue The Relationship?  Your Thoughts
  • 34. Wrap UP Nothing New Stay In Touch Keep The Relationship Going