Supplemental file to the thesis presentation

1. Visitor Ambassador : Experience Storyboard
1. 2. 3 4. 5. 6. 7.
Intro Meet Ryan Finding the Church Sees Ambassadors Starts a Chat Data Gathering Reminder
We wondered how design might Ryan is a 41 year old telecom Ryan recently went online to the In an area called “Ambassadors” Ryan initiated a chat with Molly. Through the conversation, The day before the scheduled
help visitors feel comfortable engineer. church website. it indicated that Molly was They conversed briefly about Molly was gathering basic svisit Molly sends a personal
with a Church belief system He and his wife have had a bad He was able to learn enough online and available for a visit to the church this information from Ryan about e-mail to Ryan to thank him
while also encouraging experience with a church in about the beliefs and culture questions. Sunday. his family and their interests. for his interest in the church
personal connections and the past. of the church community to This information was entered and to remind him to meet
engagement. They would like to find a church want to visit. into the church contact her at the main entrance.
This video explores the community where they feel he noticed an interesting option management system.
conceptual design of the comfortable. in the “Visit Us” section. That way she can let other
Visitor Ambassador an ambassadors know who was
enhanced service of the coming and that she would
church that helps visitors be the primary contact.
make instant connections She also learned when Ryan and
to the church through a his family would arrive at the
personal guide who can church, and said she would
answer any questions. be very happy to show them
The service consists of virtual around.
and physical interactions
with a representative of
the church who may then
deliver communication and
navigation tools to the visitor.
8. 9. 10. 11. 12. 13. 14.
Parking Greeting Information Kit Escorting Socializing Reflection Outro
Ryan and his family found When they entered the building The kit included cards on aspects Molly led Ryan and his family up She asked if they would like to That afternoon Ryan was feeling Introducing Visitor Ambassadors
the church using the map Molly was there to greet of the church she knew Ryan to the children’s area where be treated to coffee after the pretty good about his visit. eliminated barriers in
provided on the website. them. would be interested in they dropped-off their son service in the café. He was much more understanding, trust, and
Molly told him to look for signs After their earlier chat she had It included cards such as basic before the worship service. Ryan and his wife happily agreed knowledgeable about the connection and allowed
that would direct him to assembled a customized beliefs, service opportunities, She showed them important and met Molly outside the church than he thought he Ryanand his family to begin an
special visitor parking near information kit. membership, small groups, things like where the doors after the service. would be, and he had met engaging experience with their
the main entrance. and a visitor map of the restrooms are and introduced After picking up their son and a some great people too. new church community.
building. them to several people on nice conversation in the café He felt he and his family would
their way to the sanctuary. Ryan and his wife headed be able to get involved
Molly found Ryan and his wife a home. quickly at this church.
seat and introduced them to The entire visitor experience had
the people sitting near them. been very easy for him.