NTULIS_public service_No7 0518

即時數位參考服務之興起報告組別：第七組指導教授：陳書梅教授組員：王彥翔 r97126014 陳慧俐 r97126016 許嘉珍 r95126019 謝其男 r97126004 報告日期： 2009/05/18

文獻 ,[object Object],[object Object],[object Object],[object Object]

傳統參考服務 ,[object Object],[object Object],[object Object],[object Object],[object Object]

參考服務變革 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

即時通訊 (instant messaging) 應用 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

變革的背後 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

數位參考服務的評鑑面向 (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

數位參考服務的評鑑面向 (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

數位參考服務的評鑑面向 (3) ,[object Object],[object Object],[object Object],[object Object],[object Object]

數位參考服務的評鑑方法 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

數位參考服務的評鑑流程 (University of Wisconsin) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

線上參考服務的評鑑準則與標準 ,[object Object],[object Object],[object Object],利用性 (Utilization) 品質 (Quality) 謙恭有禮 (Courtesy) 正確性 (Accuracy) 滿意度 (Satisfaction) 再次使用者 (Repeat users) 察覺 (Awareness) 成本 (Cost) 績效評估 (Performance measures) 描述性 (Descriptive) 記錄 (Log) 使用者 (User) 成本 (Cost) 工作人員 (Staff) 技術性 (Technical) 問題交替 (Question interchange) 數據圖表 (Profile) 知識庫 (Knowledge base)

數位參考服務的評鑑實例 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

正確解答率 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

資料分析與結果 (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

結語 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

NTULIS_public service_No7 0518

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