1. E-fakturowanie w Polsce i innych krajach europejskich. Analiza wyników badania b2b i b2c. Badanie przeprowadzone w 16 krajach europejskich przez niezależną firmę badawczą Add Value na zlecenie Itella Information. Itella & Add Value, Invoicing in 16 European Countries, March 2010
2. Badanie prowadzone w okresie marzec-kwiecień 2010 r na zlecenie Itella Information Analiza ilościowa procesu fakturowania obejmująca wystawianie i dystrybucję faktur sprzedaży oraz proces obsługi faktur zakupu oparta na badaniach porównawczych prowadzonych na 9 037 konsumentach oraz 4 765 przedsiębiorstwach (osoby decyzyjne) w 16 krajach Europy. Itella & Add Value, Invoicing in 16 European Countries, March 2010
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5. Grupa - Biznes Itella & Add Value, Invoicing in 16 European Countries, March 2010
7. Przedsiębiorstwa wysyłające e-faktury oraz faktury pocztą elektroniczną (%) Itella & Add Value, Invoicing in 16 European Countries, March 2010 Wielka Brytania Estonia D ania Niemcy Austria Finlandia Łotwa Lit wa Węgry Rosja Rumunia Norw egia Czechy Szwecja Słowacja Polska ŁĄCZNIE 82 68 89 60 50 38 44 29 25 24 24 22 22 21 19 11 0 % 2 0 % 4 0 % 6 0 % 8 0 % 1 0 0 % 50
8. Przedsiębiorstwa odbierające e-faktury oraz faktury pocztą elektroniczną (%) Itella & Add Value, Invoicing in 16 European Countries, March 2010 Estonia Łotwa Litwa Dania Wielka Brytania Norwegia Finlandia Niemcy Szwecja Austria Rosja Rumunia Węgry Słowacja Czechy Polska ŁĄCZNIE 93 89 84 82 76 74 58 55 42 41 35 27 26 24 22 18 52 0 % 2 0 % 4 0 % 6 0 % 8 0 % 1 0 0 %
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11. Faktury sprzedaży firm według rodzaju i kanałów dystrybucji Itella & Add Value, Invoicing in 16 European Countries, March 2010 Wielka Brytania Estonia Austria Niemcy Dania Finlandia Rumunia Szwecja Łotwa Norwegia Słowacja Litwa Węgry Rosja Czechy Polska Elektroniczne Email Druk w outsourcingu Druk wewnątrz firmy 0 % 2 0 % 4 0 % 6 0 % 8 0 % 1 0 0 % 31 38 41 46 27 64 16 68 19 69 21 15 76 61 10 87 82 11 87 10 88 88 78 87 92 19 5 7 12 9 23 7 10 3 10 1 7 2 5 2 5 3 9 3 7 2 12 8 2 3 2 54 2 24 5 1 1 1 13 4
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13. Faktury odbierane przez firmy według kanałów dostarczania i przetwarzania Itella & Add Value, Invoicing in 16 European Countries, March 2010 Wielka Brytania Finlandia Estonia Niemcy Dania Austria Norwegia Rumunia Łotwa Rosja Węgry Czechy Szwecja Litwa Słowacja Polska Elektroniczne Email Skanowanie dokumentów dla potrzeb e-proce sów Procesy tradycyjne 45 23 65 60 53 63 23 80 78 79 83 85 44 79 92 92 24 31 8 3 18 3 12 7 4 4 6 3 4 1 26 3 23 27 11 24 14 13 14 13 10 10 4 7 5 2 6 43 4 10 18 10 51 1 4 4 1 2 48 14 4 6 0 % 2 0 % 4 0 % 6 0 % 8 0 % 1 0 0 %
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15. Prognozy przedsiębiorstw dotyczące zwiększenia udziału faktur elektronicznych w okresie 2-3 lat Itella & Add Value, Invoicing in 16 European Countries, March 2010 Finlandia Dania Norwegia Litwa Łotwa Szwecja Estonia Polska Wielka Brytania Słowacja Niemcy Czechy Rosja Węgry Austria Rumunia Szwecja Finlandia Dania Litwa Norwegia Polska Łotwa Słowacja Estonia Rosja Niemcy Austria Wielka Brytania Węgry Czechy Rumunia Zmiana F-ry sprzedaży F-ry zakupu Bardzo szybka Szybka Dość szybka Dość wolna
16. Grupa - Konsumenci Itella & Add Value, Invoicing in 16 European Countries, March 2010
17. Procesy fakturowania k onsumentów 2010 Faktury zakupu Faktury sprzedaży Firma Biznes Konsumenci
18. Konsumenci odbierający faktury elektroniczne (%) Itella & Add Value, Invoicing in 16 European Countries, March 2010 0 % 2 0 % 4 0 % 6 0 % 8 0 % 1 0 0 % Dania Norwegia Estonia Szwecja Litwa Finlandia Łotwa Austria Niemcy Czechy Wielka Brytania Rumunia Węgry Słowacja Polska Rosja ŁĄCZNIE 78 77 67 56 53 51 48 47 46 34 34 34 33 28 27 24 41
Executed in cooperation with Add Value Research Finland and Itella Corporation.
Executed in cooperation with Add Value Research Finland and Itella Corporation.
Executed in cooperation with Add Value Research Finland and Itella Corporation.
Our solutions concern the core of financial management processes: handling outbound and inbound invoices. Our services include solutions for the efficient processing of incoming invoices within an organisation and, using state-of-the-art technology, the cost-efficient sending of invoices in electronic or printed form. Our services are scaled according to your needs, from standard services to full-scale business process outsourcing. If necessary, all processes relating to sending and receiving invoices can be submitted to Itella for handling. Outsourcing not only enables cost savings, but also for more efficient process management and transparency, when a single partner is in charge of everything. Itella inChannel – Multi-channel solution for incoming invoices Itella inChannel is a global solution for combining incoming invoice flows and delivering all invoices to you in desired format. The service supports all options, from paper invoices or PDFs sent by e-mail, to e-invoices. The solution eliminates a number of processing stages, allowing you to save time and money, enhance invoice circulation and accelerate payments. You only pay for the service – no investment in hardware or software is required. Adding even more power to the package there is a unique supplier management and activation service that speeds up your purchase invoice digitization and improves supplier relations. Itella iBilling – A complete solution for sales invoicing The iBilling sales invoicing solution provides an opportunity for sending sales invoices to business and consumer customers through physical as well as electronic delivery channels. The service will be linked directly to your company’s invoicing system, and we take responsibility for forwarding all invoicing material to the end client. Besides generating cost savings, this solution ensures a controlled switchover from paper to electronic format without any unnecessary risks. For delivering this solution, we use automated and electronic processes. Our concept enables greater versatility and efficiency in customer encounters and delivers higher customer satisfaction. Itella Alligator – A solution for financial administration outsourcing Itella Alligator is an all-in-one outsourcing solution for financial processes. The service is fully scalable to your needs and allows you to focus on developing the financial administration processes, frees up resources and delivers all reports needed for decision-making on time. Our specialists will be happy to assist you in financial process development, employing the best industry practices. Our skilled and professional staff will be at your disposal, ensuring smooth and efficient introduction and maintenance of services. The benefits of process harmonization and automation to your company include cost savings and process reliability. Optimized financial processes translate into shorter turnaround times and higher quality of operations. With Itella Alligator, you can focus on business development instead of financial administration. The Itella Alligator service concept consists of the following services • sales and purchase ledger • travel and expense invoices • payroll • payment transfers • fixed assets • general ledger accounting service • reporting
Main trend: The more developed infrastructure for electronic invoicing the faster the change. All countries in evaluation order.
Executed in cooperation with Add Value Research Finland and Itella Corporation.
Our solutions concern the core of financial management processes: handling outbound and inbound invoices. Our services include solutions for the efficient processing of incoming invoices within an organisation and, using state-of-the-art technology, the cost-efficient sending of invoices in electronic or printed form. Our services are scaled according to your needs, from standard services to full-scale business process outsourcing. If necessary, all processes relating to sending and receiving invoices can be submitted to Itella for handling. Outsourcing not only enables cost savings, but also for more efficient process management and transparency, when a single partner is in charge of everything. Itella inChannel – Multi-channel solution for incoming invoices Itella inChannel is a global solution for combining incoming invoice flows and delivering all invoices to you in desired format. The service supports all options, from paper invoices or PDFs sent by e-mail, to e-invoices. The solution eliminates a number of processing stages, allowing you to save time and money, enhance invoice circulation and accelerate payments. You only pay for the service – no investment in hardware or software is required. Adding even more power to the package there is a unique supplier management and activation service that speeds up your purchase invoice digitization and improves supplier relations. Itella iBilling – A complete solution for sales invoicing The iBilling sales invoicing solution provides an opportunity for sending sales invoices to business and consumer customers through physical as well as electronic delivery channels. The service will be linked directly to your company’s invoicing system, and we take responsibility for forwarding all invoicing material to the end client. Besides generating cost savings, this solution ensures a controlled switchover from paper to electronic format without any unnecessary risks. For delivering this solution, we use automated and electronic processes. Our concept enables greater versatility and efficiency in customer encounters and delivers higher customer satisfaction. Itella Alligator – A solution for financial administration outsourcing Itella Alligator is an all-in-one outsourcing solution for financial processes. The service is fully scalable to your needs and allows you to focus on developing the financial administration processes, frees up resources and delivers all reports needed for decision-making on time. Our specialists will be happy to assist you in financial process development, employing the best industry practices. Our skilled and professional staff will be at your disposal, ensuring smooth and efficient introduction and maintenance of services. The benefits of process harmonization and automation to your company include cost savings and process reliability. Optimized financial processes translate into shorter turnaround times and higher quality of operations. With Itella Alligator, you can focus on business development instead of financial administration. The Itella Alligator service concept consists of the following services • sales and purchase ledger • travel and expense invoices • payroll • payment transfers • fixed assets • general ledger accounting service • reporting
Email and the net bank are the clear contenders as substitutes for the paper invoice There is a desire to stick to paper invoicing, particularly in the bigger countries and East Europe Email is, on average, more popular electronic channel in East Europe and the Baltic States In the Nordic countries the preference is for a direct reception to the net bank The increasing popularity of the net bank will probably marginalize other internet invoice reception channels
