Open311 WebinarPhilip Ashlock | Open311.org | March 2012
Open311OpenBlock                      PlanningPress
Open311An open communication standard for public services & local government
911 for Emergency Action311 for Emergent Action
Illustration: Pitch InteractiveAppeared in “What a Hundred Million Calls to 311 Reveal About New York” by Steven Johnson i...
Wedding Open Source to GovernmentService Deliveryhttp://eaves.ca/2009/02/25/wedding-open-source-to-government-service-deli...
The Civic Long Tail
Public bug trackers for real world problems
Some Recent History
Reinventing the WheelDoes every city need itsown app?Boston     NYC       Portland   Pittsburgh
Washington D.C. Open 311 API    Launches in Summer 2009
Benefits of an Open StandardInteroperabilityShareabilityConsistencyUbiquityEfficiency
APIgovernment                                      industry             Distributed innovation API               citizen  ...
Open311GeoReport v2 Established March 2011
Vancouver                     Seattle             Edmonton                 Portland                                       ...
A. Location to API Endpoint Mapping                                                                 If no URI found, it co...
Open311 GeoReport v2 Stats    ~35 city endpoints    ~10 independent implementations    ~ 8 vendor supported products    ~ ...
Open311 Open Sourcewiki.open311.org/Open_Source
Open311 Dashboard
Open311 Facebook App
Open311 on Joget
The Civic Network?
A National 311 API?
Telephone & SMS Accessibility from a web API?
Looking Ahead
Needs• Improved docs (eg iodocs)• Validator
Future• GeoReport 2.x & 3• Other APIs
Inquiry API
Asynchronous Inquiry    with Status?
What if anyone could answer?
Patterns of Interaction   Issue Report:       Request / Report   Inquiry:            Ask / Search   Ideation:           An...
Unify these interactions?
Thanks!
Open311                 www.open311.org           www.OpenPlans.orgPhilip Ashlock   phil@openplans.org   civiccommons.org
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
Open311 Webinar - March 2012
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Open311 Webinar - March 2012

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An overview of the Open311 standard, where it's been, where it is, and where it may be headed. See http://open311.org for more information.

Published in: Technology, Education

Open311 Webinar - March 2012

  1. 1. Open311 WebinarPhilip Ashlock | Open311.org | March 2012
  2. 2. Open311OpenBlock PlanningPress
  3. 3. Open311An open communication standard for public services & local government
  4. 4. 911 for Emergency Action311 for Emergent Action
  5. 5. Illustration: Pitch InteractiveAppeared in “What a Hundred Million Calls to 311 Reveal About New York” by Steven Johnson in Wired Magazine
  6. 6. Wedding Open Source to GovernmentService Deliveryhttp://eaves.ca/2009/02/25/wedding-open-source-to-government-service-delivery/
  7. 7. The Civic Long Tail
  8. 8. Public bug trackers for real world problems
  9. 9. Some Recent History
  10. 10. Reinventing the WheelDoes every city need itsown app?Boston NYC Portland Pittsburgh
  11. 11. Washington D.C. Open 311 API Launches in Summer 2009
  12. 12. Benefits of an Open StandardInteroperabilityShareabilityConsistencyUbiquityEfficiency
  13. 13. APIgovernment industry Distributed innovation API citizen API
  14. 14. Open311GeoReport v2 Established March 2011
  15. 15. Vancouver Seattle Edmonton Portland Southampton Toronto Barnet Grand Rapids Boston New Haven San Francisco New York City Chicago Bloomington Philadelphia Baltimore St Louis Washington D.C. Tuscon New Orleans Houston Miami DominicanSee http://wiki.open311.org/GeoReport_v2/Servers Republic
  16. 16. A. Location to API Endpoint Mapping If no URI found, it could warn The app tries to determine which GeoWebDNS or LoST user and allow for fall back to API endpoint to use for the Adhoc Service adhoc service or manual API current location. If found, URI is setting returned City or Jurisdiction B. Service Discovery 1. Check for available APIs Service Discovery 2. Returns API version & endpoint Open311 C. Open311 GeoReport v2 API SR Agency Open311 Client App 1. Get service types 2. Return services/definitions Open311 3. Submit report SR Agency Open311 API 4. Return request ID to track status CRM - wait a few days - 5. Get status of ID Open311 6. Return current status SR Agency Other apps can see Open311 and track too SR Agency Apps can interact with multiple endpointsAPI City or Jurisdiction Open311 Client App One Open311 CRM can also redirect requests to another.discovery Routing can be done SR Agency Open311 API internally and externally CRM& workflow Apps can interact with multiple endpoints SR Agency
  17. 17. Open311 GeoReport v2 Stats ~35 city endpoints ~10 independent implementations ~ 8 vendor supported products ~ 5 open source servers ~ 4 open source clients ~ 5 client libraries For details see: http://wiki.open311.org/GeoReport_v2/Servers http://wiki.open311.org/GeoReport_v2/Support http://wiki.open311.org/GeoReport_v2/Resources
  18. 18. Open311 Open Sourcewiki.open311.org/Open_Source
  19. 19. Open311 Dashboard
  20. 20. Open311 Facebook App
  21. 21. Open311 on Joget
  22. 22. The Civic Network?
  23. 23. A National 311 API?
  24. 24. Telephone & SMS Accessibility from a web API?
  25. 25. Looking Ahead
  26. 26. Needs• Improved docs (eg iodocs)• Validator
  27. 27. Future• GeoReport 2.x & 3• Other APIs
  28. 28. Inquiry API
  29. 29. Asynchronous Inquiry with Status?
  30. 30. What if anyone could answer?
  31. 31. Patterns of Interaction Issue Report: Request / Report Inquiry: Ask / Search Ideation: Answer / Suggestwiki.civiccommons.org/Collaboration_Platforms
  32. 32. Unify these interactions?
  33. 33. Thanks!
  34. 34. Open311 www.open311.org www.OpenPlans.orgPhilip Ashlock phil@openplans.org civiccommons.org

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