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Open311 Webinar - March 2012
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Open311 Webinar - March 2012

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An overview of the Open311 standard, where it's been, where it is, and where it may be headed. See http://open311.org for more information.

An overview of the Open311 standard, where it's been, where it is, and where it may be headed. See http://open311.org for more information.

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  • 1. Open311 WebinarPhilip Ashlock | Open311.org | March 2012
  • 2. Open311OpenBlock PlanningPress
  • 3. Open311An open communication standard for public services & local government
  • 4. 911 for Emergency Action311 for Emergent Action
  • 5. Illustration: Pitch InteractiveAppeared in “What a Hundred Million Calls to 311 Reveal About New York” by Steven Johnson in Wired Magazine
  • 6. Wedding Open Source to GovernmentService Deliveryhttp://eaves.ca/2009/02/25/wedding-open-source-to-government-service-delivery/
  • 7. The Civic Long Tail
  • 8. Public bug trackers for real world problems
  • 9. Some Recent History
  • 10. Reinventing the WheelDoes every city need itsown app?Boston NYC Portland Pittsburgh
  • 11. Washington D.C. Open 311 API Launches in Summer 2009
  • 12. Benefits of an Open StandardInteroperabilityShareabilityConsistencyUbiquityEfficiency
  • 13. APIgovernment industry Distributed innovation API citizen API
  • 14. Open311GeoReport v2 Established March 2011
  • 15. Vancouver Seattle Edmonton Portland Southampton Toronto Barnet Grand Rapids Boston New Haven San Francisco New York City Chicago Bloomington Philadelphia Baltimore St Louis Washington D.C. Tuscon New Orleans Houston Miami DominicanSee http://wiki.open311.org/GeoReport_v2/Servers Republic
  • 16. A. Location to API Endpoint Mapping If no URI found, it could warn The app tries to determine which GeoWebDNS or LoST user and allow for fall back to API endpoint to use for the Adhoc Service adhoc service or manual API current location. If found, URI is setting returned City or Jurisdiction B. Service Discovery 1. Check for available APIs Service Discovery 2. Returns API version & endpoint Open311 C. Open311 GeoReport v2 API SR Agency Open311 Client App 1. Get service types 2. Return services/definitions Open311 3. Submit report SR Agency Open311 API 4. Return request ID to track status CRM - wait a few days - 5. Get status of ID Open311 6. Return current status SR Agency Other apps can see Open311 and track too SR Agency Apps can interact with multiple endpointsAPI City or Jurisdiction Open311 Client App One Open311 CRM can also redirect requests to another.discovery Routing can be done SR Agency Open311 API internally and externally CRM& workflow Apps can interact with multiple endpoints SR Agency
  • 17. Open311 GeoReport v2 Stats ~35 city endpoints ~10 independent implementations ~ 8 vendor supported products ~ 5 open source servers ~ 4 open source clients ~ 5 client libraries For details see: http://wiki.open311.org/GeoReport_v2/Servers http://wiki.open311.org/GeoReport_v2/Support http://wiki.open311.org/GeoReport_v2/Resources
  • 18. Open311 Open Sourcewiki.open311.org/Open_Source
  • 19. Open311 Dashboard
  • 20. Open311 Facebook App
  • 21. Open311 on Joget
  • 22. The Civic Network?
  • 23. A National 311 API?
  • 24. Telephone & SMS Accessibility from a web API?
  • 25. Looking Ahead
  • 26. Needs• Improved docs (eg iodocs)• Validator
  • 27. Future• GeoReport 2.x & 3• Other APIs
  • 28. Inquiry API
  • 29. Asynchronous Inquiry with Status?
  • 30. What if anyone could answer?
  • 31. Patterns of Interaction Issue Report: Request / Report Inquiry: Ask / Search Ideation: Answer / Suggestwiki.civiccommons.org/Collaboration_Platforms
  • 32. Unify these interactions?
  • 33. Thanks!
  • 34. Open311 www.open311.org www.OpenPlans.orgPhilip Ashlock phil@openplans.org civiccommons.org