Open311 Workshop - Code for America Summit

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Open311 Workshop - Code for America Summit

  1. 1. Open311WorkshopPhilip Ashlock | Open311.org | October 2011
  2. 2. Open311A collaborative model & open standard for civic issue tracking
  3. 3. 911 for Emergency Action311 for Emergent Action
  4. 4. Wedding Open Source to GovernmentService Deliveryhttp://eaves.ca/2009/02/25/wedding-open-source-to-government-service-delivery/
  5. 5. Public bug trackers for real world problems
  6. 6. Reinventing the WheelDoes every city need itsown app?Boston NYC Portland Pittsburgh
  7. 7. API Distributed innovationAPI API
  8. 8. Benefits of the Open StandardInteroperabilityShareabilityConsistencyUbiquityEfficiency
  9. 9. Vancouver Seattle Edmonton Portland Southampton Toronto Barnet Grand Rapids Boston New Haven San Francisco New York City Chicago Bloomington Philadelphia Baltimore St Louis Washington D.C. Tuscon New Orleans Miami DominicanSee http://wiki.open311.org/GeoReport_v2/Servers Republic
  10. 10. Open311 Open Sourcewiki.open311.org/Open_Source
  11. 11. Open311 Dashboard
  12. 12. Open311 Facebook App
  13. 13. Open311 on Joget
  14. 14. The Civic Network?
  15. 15. A National 311 API?
  16. 16. Telephone & SMS Accessibility from a web API?
  17. 17. Open311 GeoReport v2 Stats ~35 city endpoints ~10 independent implementations ~ 8 vendor supported products ~ 5 open source servers ~ 4 open source clients ~ 5 client libraries
  18. 18. Needs• Improved docs (eg iodocs)• Validator
  19. 19. Future• GeoReport 2.x & 3• Other APIs
  20. 20. Inquiry API
  21. 21. Asynchronous Inquiry with Status?
  22. 22. What if anyone could answer?
  23. 23. Patterns of Interaction Issue Report: Request / Report Inquiry: Ask / Search Ideation: Answer / Suggestwiki.civiccommons.org/Collaboration_Platforms
  24. 24. Unify these interactions?
  25. 25. Thanks!
  26. 26. Open311www.open311.orgPhilip Ashlock phil@civiccommons.org

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