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Open311
A Platform for a Participatory Civic Infrastructure
Toward an open standard
311 is an access point for non-emergency city services
Cities support 311 to varying degrees with a wide range of
services and methods of access
Open Data

Public issue tracking provides increased engagement,
transparency, and participation in the community
Possibilities of mashing 311 with other data
311 data
Open APIs:

Increased richer access and interoperability
eg cameraphones with GPS
API




      Distributed innovation
API



                         API
Bug fixes and feature requests




          trac
New Workflows:

Service requests can be new solutions,
not just fixing what’s broken
Live Maps with PuSH Feeds




                                                     +

PubSubHubbub
PubSubHubbub           ...
Platform == Infrastructure
Democracy == Architecture of participation
911 for Emergency Action
311 for Emergent Action
Opportunities to re-imagine our cities
Open311
www.open311.org

Philip Ashlock    The Open Planning Project
phil.ashlock.us   openplans.org
Open 311: A Platform for a Participatory Civic Infrastructure
Open 311: A Platform for a Participatory Civic Infrastructure
Open 311: A Platform for a Participatory Civic Infrastructure
Open 311: A Platform for a Participatory Civic Infrastructure
Open 311: A Platform for a Participatory Civic Infrastructure
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Open 311: A Platform for a Participatory Civic Infrastructure

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Open 311: A Platform for a Participatory Civic Infrastructure

  1. 1. Open311 A Platform for a Participatory Civic Infrastructure Toward an open standard
  2. 2. 311 is an access point for non-emergency city services
  3. 3. Cities support 311 to varying degrees with a wide range of services and methods of access
  4. 4. Open Data Public issue tracking provides increased engagement, transparency, and participation in the community
  5. 5. Possibilities of mashing 311 with other data
  6. 6. 311 data
  7. 7. Open APIs: Increased richer access and interoperability eg cameraphones with GPS
  8. 8. API Distributed innovation API API
  9. 9. Bug fixes and feature requests trac
  10. 10. New Workflows: Service requests can be new solutions, not just fixing what’s broken
  11. 11. Live Maps with PuSH Feeds + PubSubHubbub PubSubHubbub GeoRSS A
simple
,
open,
web‐hook‐based
pubsub
protocol
&
 open
source
reference
implementa0on A simple, open, web-hook-based pubsub protocol & open source reference implementation
  12. 12. Platform == Infrastructure Democracy == Architecture of participation
  13. 13. 911 for Emergency Action 311 for Emergent Action
  14. 14. Opportunities to re-imagine our cities
  15. 15. Open311 www.open311.org Philip Ashlock The Open Planning Project phil.ashlock.us openplans.org

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