HCM in IT Organisations (Human Capital Management)

The Key Components Human Capital Management in IT Organisations [email_address] www.exceptional-performance.co.uk /

Implications for the Workforce People Capability Targets Business Drivers Driven by Business Imperatives Annual Business Operating Plans Strategic (2-3 yrs) Business Objectives Current Year: Workforce Needs Strategic Workforce Needs Current Year: People Capability Targets Strategic People Capability Targets Includes Capacity plans Numbers, skills, knowledge, behaviours, process abilities .. Measurement and Tracking

Capability Development Plan Recruitment Actions we can control: Re-skilling Talent Management Process Improvement Development Career Progression Succession Planning Sourcing Options Retention Strategies Actions controlled by others: Performance Management Attrition (voluntary leavers) ‏ Demographics 2009 2010 2011 Capability Devt Targets

Target Capabilities Strategic Workforce Needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Skills Inventory (incl SFIA) ‏ Tracking & Planning Resource Deployment Processes e.g. CMMi, ITIL Prince2, Agile Devt Reliable, moderated, up to date.. Should be dynamic (not static), must reflect strategy & business imperatives What is expected of me? Resourcing Strategy 2009 2010 2011 Capability Devt Targets Org Design

Learning & Development Business Operating Plans / Scorecard Business Critical Gaps Updated PDPs Individuals Receive Development Schedule Learning Solutions Identify Learning Solutions Budgets (cash and fte?) ‏ Deliver Learning Solutions Track & Evaluate Learning Solutions Full range: (Classroom, E-learning, Skills mentoring etc) ‏ Development as well Skills Inventory (incl SFIA) ‏

Career Development Strategic Workforce Needs ,[object Object],[object Object],[object Object],[object Object],[object Object],“ CAREER PROGRESSION CRITERIA” Career Discussions Career Aspirations Where applicable Skills Inventory (incl SFIA) ‏ Org Dev Review Talent Review PDP and Assignments 2007 2008 2009 People Capability Devt Targets Org Design

Workforce development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Learning Catalogue Knowledge Sharing Subject Matter Experts Professional Community PDP and Assignments Skills Inventory (incl SFIA) ‏ 2009 2010 2011 Capability Devt Targets

Performance Management Expectations of my role My Development These identify what I need to develop to perform my role and / or achieve my objectives These identify what is my individual contribution to my organisation’s objectives Personal Objectives Professional Skill Behavioural Skill Knowledge Experience

Human Capital Management in IT Organisations Toolkit

Workforce Planning & Monitoring 2. Crunch the Numbers Recruitment Promotions Attrition Resource Mix etc 3. Monitor Progress against plan 1. Map the workforce flows

Skills Development 2. Org Dev Data 3. Learning & Devt Plan 1. Skills Analysis Solid performers Lower performers Potential 1 2 3 P1 P2 P3 4 P4 Role Specialists ,[object Object],[object Object],[object Object],Top performing & Top potential Performance 4. Monitoring Progress

Career Development 2. Org Dev Data 4. Promotions 3. PDP / Career Plan Assignments Exposure Development Mentoring etc 1. Graduated Career Paths Solid performers Lower performers Potential 1 2 3 P1 P2 P3 4 P4 Role Specialists ,[object Object],[object Object],[object Object],Top performing & Top potential Performance

[object Object],[object Object],[object Object],[object Object],[object Object]

HCM in IT Organisations (Human Capital Management)

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HCM in IT Organisations (Human Capital Management)