What’s new in OpenText Extended ECM Platform CE 21.2 and OpenText Content Suite Platform CE 21.2

OpenText Confidential. ©2021 All Rights Reserved. 1
What’s new in
Extended ECM Platform Cloud Edition (CE) 21.2
Content Suite Platform Cloud Edition (CE) 21.2
April 2021

Content Suite provides a simple to
use, simple to configure, robust and
efficient solution for managing
content securely in a compliant way
Extended ECM allows seamless
integration between Content Suite
with business applications, e.g.
ERP, CRM or HR
Extended ECM and Content Suite CE 21.2 Themes
Intelligent
Automation
Cloud &
Containerization
Digital
Workplace
Security and
Governance
Integrations

Superior user experiences for the
digital workplace
• Business Workspace enhancements are
providing improved automation and more
efficient ways to share, search, and
access connected content
• Enhancements to viewing and handling
content, including multi-file viewing,
publishing and transformation empowers
users to do more
Information Security and Governance
• Map security clearance levels to Azure
Information Protection integration
sensitivity labels, so that the lifecycle of
content in Extended ECM can determine
the level of AIP sensitivity label
protection applied to content
• Better administrator session termination
controls, and user security profile
visibility
Intelligent Automation – accelerating
process productivity
• With Event Action Center, generate actions
in apps by starting a WebReport
• Visualize and interact with content by using
Smart View charts
• Allow workflows for specific document
formats
Flexible cloud deployment
• New performance and scalability support
for accelerated digital change
Extended ECM Platform and
Content Suite
Enabling content empowered business
processes and superior user experiences

Digital Workplace

New navigation for business workspaces
What’s new?
• Users working with business
workspace have a better user
experience navigating inside the
business workspace
• Occasional users can navigate quickly
upwards several levels with a
dropdown box
• Experts can use a navigation tree to
navigate inside a business workspace
• Be more efficient and have a better
user experience by a navigation
concept that helps to quickly reach
the desired place

New search experience in Smart View
What’s new?
• End users can use existing search
forms to do advanced searches
• Users will be able to select existing
search forms from within search box
• Selected search form will be displayed
in a side panel
• Easily find relevant content
• Many users start with search (and not
browse) to look for content

Search query results widget
What’s new?
• Introducing “Search query results”
widget
• It can be used to show any set of results
ranging from a list of workspaces,
related workspaces, a list of documents
from workspaces, etc.
• Can be placed in any perspective like
landing page, departmental landing
pages, or inside a business workspace,
browse view, etc.
• Easily highlight relevant content on
desired perspective by configuring a
widget
• End users can review and perform
actions seamlessly without searching or
navigating to the actual location where
the content is saved

Sharing usability for end users
What’s new?
• Starting with 21.2 users can share from
folder header and document properties
view using a new cascading menu
• Added more subtypes that are
shareable
• Folders
• Documents
• Emails / Email Folders
• Business Workspaces
• CAD Document
• Improving the usability of the product is
essential and is based on direct
feedback from our end users

View and transform content with Multi-File Viewing
What’s new?
• Multi-File Viewing
• Quickly open multiple documents by
manual selection of each individual
file, or by selection of a container
• Increase efficiency of content access
by viewing multiple documents within a
single viewing session
• Continue progress towards closing the
feature gap with previous viewing and
transformation offerings

PDF Transformation
What’s new?
• Convert single or multiple documents
to PDF
• Transform documents individually or in
a batch
• Specify which pages to include and
document order for publishing as
individual files or as a combined PDF
• Enhance document accessibility
through bulk transformation of diverse
content to a universal format
• Continue progress towards closing the
feature gap with previous viewing and
transformation offerings

Intelligent Automation

Event Action Center for automated content processes
What’s new?
• With the Event Action Center new start
WebReport action, business processes
can continue to flow seamlessly as
document centric actions are triggered
automatically
• Trigger content events from a lead app,
on the content itself, or with options
available in other apps such as
Microsoft Power Automate, SAP
SuccessFactors, SAP S/4HANA ,etc.
• Reduces the need for workers to
complete manual tasks, providing
automation through multiple apps
• Connects and extends across business
application processes to empower
business outcomes
Event Action Center: Configure Action Plan to automatically start a WebReport

Visualize content with Smart View CI Charts
What’s new?
• Visualize and interact with content by
using Smart View charts to display
WebReport output using various visual
chart styles
• Filter and drill into data easily and
perform actions such as triggering sub-
reports, initiate workflows, email and
export reports
• Create team-based views of pertinent,
important content sourced from within
Extended ECM or from external sources
• Amalgamate data into relevant and
current reporting of what is important to
you and your team

MIME-Type selection for Workflow initiation
What’s new?
• Extended workflow initiation
functionality to allow workflows for
specific document formats
• The Item Type “Document” can now be
broken down further to select specific
document formats to be used as
initiation trigger
• Allows workflow designers to create
workflows only available on certain
document formats – like PDF
documents or specific CAD drawings
• Helps to reduce the number of available
workflows in the user selection list

Signing identification in Smart View
What’s new?
• Extend Smart View to identify signed
documents by displaying an icon
• Tooltip gives more details on the
Signature Provider being used and
when the document was retrieved back
• Works for documents signed with Core
Signature and DocuSign
• Signing indicator is also shown in
“Favorites” and “ Recently Accessed”
widget
• Improved discoverability for documents
containing signature

Security and Governance

Advanced Azure Information Protection integration
INGESTION DOWNLOAD
SL determines SCL on ingestion SCL determines SL on Retrieval
MAPPING
SL SCL SCL SL
Map security clearance levels to Azure
Information Protection integration sensitivity
labels, so that the lifecycle of content in
Extended ECM can determine the level of AIP
sensitivity label protection applied to content.

View Security Clearance on profile
What’s new?
• Users will be able to view their Security
Clearance Level (SCL) and
Supplemental Markings (SM)
• Users need to be aware of their SCL
and SMs to understand their access or
inability to access content
• If Dynamic Security Clearance is in
use, users need to know their Security
Clearance. Security Clearance may
have been downgraded based on their
‘current’ login conditions

oAuth 2.0 support for eLink and Notifications
What’s new?
• Microsoft is ending support for basic
authentication with Office 365
SMTP and POP3 connections
• OpenText is introducing the secure
oAuth 2.0 protocol for Content
Server eLink and Email Notification
connections
• Harden Content Server platform
security, FedRAMP compliance
readiness, Modernize integration
with MS Office 365 Exchange online
Content Server
eLink, Notifications
SMTP, POP3

Advanced User Sessions Management
What’s new?
• The new server-based User
Sessions Management allows an
Administrator to terminate live user
login sessions, auto-terminate
sessions that are not used by users
after a fixed timeout period, limit the
number of sessions a user can have
on multiple devices
• Harden Content Server platform
security, FedRAMP compliance
readiness, Modernize cookies and
user session management

Cloud and Containerization

Content Server Mobile
What’s new?
• AppWorks Gateway joins the Content
Suite and Extended ECM CE
architecture with their new container
• Content Server Mobile App deployed
“Out-of-the-Box”
• Automated integration with Content
Suite and Extended ECM
• Standardize the adoption of
Kubernetes across our solutions

Performance and scalability
What’s new?
• Support for the Content Server
backend instance scaling
• Focus on scaling the backend
instance for Search capabilities
• In large deployments the Content
Server backend instances can act in
many different roles
• Allowing the scaling of the backend
instances provides customers the
flexibility to increase the application
performance
frontend frontend
user
Backend
Front-End
Application
Tier
Back-End
Application
Tier
Backend Backend

Cloud & Enterprise Readiness
Scheduled Processing: Advanced History
• Cloud Customers and OpenText
Support Team Co-administration
of the system
• Easier troubleshooting for
business administrators, who
can receive notification alert in
case scheduled processing job
encounter errors
BUSINESS ADMIN
EXPERIENCE
• Advanced history information
displays job specific information
• Job history tab now includes key
performance metric on the user
interface
• Job history can be exported as
csv file
What’s New?
Advanced History Information
Job Specific History information: Different Job has different information
Scheduled Processing: Advanced History

Cloud & Enterprise Readiness
Scheduling Options in Job Definition
• More flexibilities for Business
Admins to configure Jobs
• Stop correlated and cascading
failures
BUSINESS ADMIN
EXPERIENCE
• Each job can have its own
scheduling option
• Introduce Job dependencies to
allow starting job automatically
when previous job is completed
• Stop Job Scheduling
automatically when x errors are
occurred
• Auto migration of existing Jobs’
scheduling after upgrade. No
manual operations are requires
What’s new?
21.2 Scheduling Option
New Run Option is available
in the Job Definition
Existing Job: Scheduling Definition
is automatically migrated to the new
settings when system is updated
New job
chaining in the
scheduling
Option to avoid cascading
failures. Do not start job
when x number of errors
occurred
Scheduling options in Job Definition

What’s new?
• Business Events are now available
• Additional System Events
• Business Events allow customer self-
service investigation and correction of
common issues
• System Events help admins and
support diagnose performance and
configuration problems
System Monitoring
New System Events
• Large Extractor (Indexing) backlogs
• Unbalanced Extractors
• Unable to write log files

Configuration Scripting
Syndication system admin and
business admin configurations
 Manage Syndication Sites
 Configure Syndication Site Parameters
 Consolidate a User or Groups
 Users and Groups Data Import
 Including Audit Trail of Events
800+ Settings
What’s new?
• Page(s) added to configuration scripting
infrastructure
• Scripting of Syndication administration
pages
• Allows cloud automated configuration for
fast deployment and repeatable application
of settings across environments

Enterprise Application Integrations

Improved integration with SAP
SuccessFactors
• Provide integrations into SAP
SuccessFactors onboarding and
recruiting modules
• Ability to create custom documents
to support HR processes
Improved collaboration and
integration
• Extended ECM for Engineering now
integrates with Core for Supplier
Exchange
• Change management from
operations Workspaces and
Automatic handover to operations
Workspaces
Further support for Cloud
• Extended ECM for SAP now supports
SAP S/4HANA Public cloud along
with previous support for SAP
S/4HANA Private, ERP, HEC Clouds.
Process flexibility
• Embedded AppWorks into Extended
ECM For Government to support
Dynamic Case Management
OpenText Extended ECM
Enterprise Applications
Bringing information to the center of
enterprise processes and applications

Extended ECM for SAP SuccessFactors
SF Recruiting SF Employee Central
What’s new?
• Central Workspace concept for
better integration with Employee
Central and Recruiting Additional
System Events
• New central workspace concept
allows Candidate profile (RCM) and
Employee profile (EC) to share one
central workspace

Extended ECM for SAP SuccessFactors
What’s new?
• Embedded document creation in
Smart View for increased
productivity
• HR can start generating documents
directly in Smart View provide better
user experiences

Extended ECM for Engineering
What’s new?
• Integration with Core for Supplier
Exchange
• Use Core for Supplier Exchange to
collaborate with external parties and
manage contracts and deliverables
to speed time to completion and
control risk

What’s new?
• Change management from
operations Workspaces
• Operations personnel can more
quickly and easily request revisions
to drawings from operations
Workspaces to ensure the right
content is provided in the right
contexts

What’s new?
• Automatic handover to operations
Workspaces
• Automatically attach / detach
updated engineering drawings to
associated Operations Workspaces
and technical objects to intelligently
automate the right content in the
right contexts

Extended ECM for SAP
What’s new?
• Integration to SAP Public Cloud
• Extended ECM for SAP can now be
integrated to SAP Public Cloud
using the CMIS adapter (non-
intrusive integration)
• This supports existing customers
using SAP Public Cloud to support
departmental use cases with access
to necessary information
• All SAP Cloud’s and On-Premises
now supported by Extended ECM
For SAP

Extended ECM for Government
What’s new?
• Embedded AppWorks for dynamic
case management
• Extended ECM for Government now
includes OpenText AppWorks to
support dynamic case management
requirements as heavily used in
Public Sector

Ready to Upgrade?
Staying current with the latest releases ensures you can take advantage
of new features and performance improvements that will maximize the
value of your investments in OpenText technology.

OpenText Cloud Destinations
Off Cloud
CE
in your Data Center
• Behind the firewall
• You manage, update
and upgrade
software
1
Run VM or cloud-native
inside the firewall with
regular and simplified
updates
DIY Public Cloud
CE
on Public Cloud
• Customer managed
• Complex set of
relationships and
SLAs
2
Move existing EIM
workloads to the cloud
to lower costs, improve
agility and drive
innovation
MS on Private Cloud
CE + EMS
on OT Private Cloud
• Managed Service
• Single vendor
relationship
3
Software run by the
experts. A single SLA
that covers
infrastructure and
application
MS on Public Cloud
CE + EMS
Powered by Public Cloud
• Managed Service
• Single vendor
relationship
4
Deploy on Public Cloud
to accelerate growth
and address data
sovereignty, elasticity
and compliance
requirements
SAAS Cloud
Core Apps
on OT2
• Cloud-native multi
tenant Applications
• Self-service
configuration
5
Integrate SaaS
applications to offer
efficiency and flexibility
to meet specific use
cases

Visit the Content Suite and Extended ECM YouTube channel for product overviews,
solution demos, customer stories and more
https://www.youtube.com/c/opentext/playlists?view=50&sort=dd&shelf_id=2
Read this blog to build your business case to upgrade
https://blogs.opentext.com/10-reasons-to-upgrade-opentext-content-suite-and-extended-ecm/

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Upgrade Services team help plan and deliver
application upgrades and data migrations to
reduce cost, mitigate risk and increase the value
of OpenText platforms
The team assesses the current environment
and offers the expertise and tools to help ensure
a successful project
We do this all the time !
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upgrade plan from OpenText experts … Learn more

Our customers tell the story
Customers trust PS with their upgrades
“OpenText understands our business, understands what is important to us, and can
deliver expertise that is relevant to us. They are not just IT specialists, or
programmers, but true partners.”
Waikato teamed with OpenText Professional Services to upgrade to OpenText
Content Suite, add OpenText Core Share and other capabilities.
“We find them just to be really strong in technical knowledge but also really good at
keeping us in the loop”
To realize its ECM vision, SRP worked closely with OpenText Professional Services.
Design and deployment became a united effort
“They’re actually a part of our team. It’s not like it’s the OpenText and SRP teams.
We’re one team and it’s been a really good working relationship.”

Upgrade yourself with resources from Upgrade Central
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Central
https://knowledge.opentext.com/knowledge/cs.dll/Open/62508766

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What’s new in OpenText Extended ECM Platform CE 21.2 and OpenText Content Suite Platform CE 21.2

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