5. Why/Our client situation
Lift maintenance company
25 technicians
1500 elevators
Use OpenERP 5.0 - (6.0 is scheduled)
1,5 Operator full time to receive request from customers / Call technicians
They use a paper receipt to valid each intervention
6. Why/Our client need
1. Automate the call of technicians : reduce operator activity
2. Reduce time need to record all the bounds in OpenERP
3. Check technicians activities :
- What they do
- What they did and when
4. Check lift state:
- Out of order
- Reparation in progress
- Reparation done
Solution found :
12. App presentation/Incidents
All the information are
now in OpenERP !
- State of elevator
- Name of technician
- Duration of the problem
- Signature of the caretaker
17. What Next ?
How long stay a technician on site
Allow a technician to transfer incident to a super-technician
- Create a help button
- One open the case, the other close it
Check where are the technician and what they actually do :
- through a QR code on site
- Through GPS
Indicate all the lift in the area and give the direction on a map
Use the interaction engine we developed for other apps and clients !