This document discusses managing change and innovation in organizations. It begins by outlining learning objectives about different views of change, resistance to change, and stimulating innovation. It then defines change and discusses external and internal forces for change. It describes Lewin's three-step model of the change process and contrasts the "calm waters" and "white-water rapids" metaphors for change. It also outlines three categories of change: structure, technology, and people. The document provides techniques for initiating change and reducing resistance to change. It discusses contemporary issues like changing organizational culture, quality improvement programs, process reengineering, and handling employee stress. It ends by differentiating between creativity and innovation and describing how organizations can stimulate and nurture