These are the slides that I posted for my talk at Web 2.0 Expo in New York, October 11, 2011.

1. @nickd
http://nickd.org
All images are mine unless otherwise noted.

2. Mistakes

5. http://twitpic.com/6waryz

6. Our intentions
vs. How we’re perceived

7. Grey’s Law
“Sufficiently advanced incompetence
is indistinguishable from malice.”
http://en.wikipedia.org/wiki/Grey's_Law

8. Harry Brignull
Dark Patterns
http://wiki.darkpatterns.org

9. Characteristics of Dark Patterns
• Low volition exercised by the user
• Low usability
• Easy to gloss over
• Unconventional interfaces

10. Poor expectation management

11. Disguised Advertising

12. Sneak into Basket

13. Sneak into Basket

14. Sneak into Basket

15. Opt-In Subscription
http://www.zeldman.com/2011/08/18/dont-be-evil-wink/

16. Misdirection

17. Forced Disclosure
http://www.thinkmantra.com/wp-content/uploads/2010/02/google-buzz.png

18. False Incentives

19. Invitation Pyramid Scheme

20. Invitation Pyramid Scheme

21. Annoying Defaults

22. Annoying Defaults

23. Annoying Defaults

24. Roach Motel

25. Roach Motel

26. Roach Motel

27. Roach Motel

28. Roach Motel

29. Flagrantly lying

30. Is it always the designers’ fault?
“Sufficiently advanced incompetence
is indistinguishable from malice.”

31. What’s the business
case for avoiding
deceptive UX?

32. What can we measure?
• Repeat visits from the same users
• Customer service calls
• Rate of new signups
• Problems on social media

33. Paul Ford
Why Wasn’t I Consulted?
http://www.ftrain.com/wwic.html
The web is not... a publishing medium. The web is a customer
service medium. “Intense moderation” in a customer service
medium is what “editing” was for publishing.

37. Alan Cooper
“The pipeline to your corporate soul”
http://www.cooper.com/journal/2011/09/the_window_to_your_corporate_s.html

38. Angering stakeholders

39. Angering stakeholders
http://chill.com/blog/2011/08/chilling/our-response-to-mark-zuckerberg-2/

40. Angering stakeholders

41. How can we design for
better expectation
management?

42. Hierarchy

43. Hierarchy

44. Timing

45. Timing

46. Defaults

47. Simplicity

48. ...vs Complexity

49. Copy & Tone

50. Copy & Tone

51. Concluding thoughts

52. Thank you!
These slides are available right now at
http://nickd.org