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AUDIENCE 
RESEARCH 
Nessrine Bouzidi
Introduction 
• Audience research is defined as any communication research that is conducted on specific 
audience segments to gather information about their attitudes, knowledge, interests, 
preferences or behaviours with respect to prevention issues. 
• These segments may be based on various grouping strategies such as: 
• Race 
• Ethnicity 
• Age 
• Education 
• Family income 
• The purpose of audience research is so that the producer can get a better insight of the target 
audience. It’s important to create something that’s going to appeal to the right people. It’s a 
vital part of the procedure as it’s time consuming and is a waste of money if the product is not 
created they way expected.
Audience measurement panels 
• Nielsen representative panels of Internet users provide browsing and streaming metrics 
for online users. Using census-based measurement, we provide in-depth tracking and 
analysis of site performance as well as information about audience consumption of, 
and engagement with, streaming media. 
• And for mobile media, we are pursuing on-device meter panels to record every 
interaction users have with measurable mobile devices, which complement our robust 
survey data. 
• Finally, through single-source panels along with modelled databases, we measure how 
consumers engage with multiple media platforms.
TAM (television audience 
measurement) 
• This a specialized branch of media research, dedicated to quantifying (size0 and 
qualifying (characteristics) this detailed television audience information. 
• It’s described as a reliable, independent and transparent audience measurement 
system. 
‘In order to provide a country or market with valid and reliable television audience data’ 
• Reliable TV audience information is required to evaluate and maximise the 
effectiveness of this investment. 
Advantages to television audience measurement: 
• It provides advanced measurement solutions, rich demographic data that help clients 
understand how consumers engage with media within and across all platforms.
Nielsen Practises 
• Their aim is to deliver television data every day. 
• ‘measures over 40% of the worlds TV viewing behaviour’ 
• Today, the typical home has multiple television sets and well over 100 channels from 
which to choose. Likewise, the measurement technologies provided must constantly 
evolve to keep pace with daily innovations in consumer electronics. 
• With recent advances in electronics, viewing is no longer limited to the television set and 
content is available on multiple platforms. Computers and mobile devices have joined 
the television as places to view programming. 
• A good example of this would be IPlayer and 4OD as they allow you to catch up on 
programmes, however as a viewer you would still have adverts in between like you’d 
watch it on television.
Ratings 
• The percentage of potential audience members who are turned into a particular 
programme station at a given time. 
• Gross rating point – It measures the size of an advertising campaign or by a specific media or 
schedule. The purpose of gross rating point metric is to measure impressions in relation to the 
number of people in the target for an advertising campaign. 
• Television rating point – provided to judge which programmes are viewed the most. Gives us 
an index of the choice of what people watch regularly and the popularity of a particular 
channel as this would be the most effective in advertising. 
• Average audience rating: It reflects the average size of the audience on a minute-by-minute 
basis (average size measured every 1 minute, 2 minutes etc.) throughout the length of the 
program. This rating is very valuable to an advertiser because it tells most accurately the size 
of the audience for the advertiser commercial.
Face to face interviews 
• This method remains the most frequently used quantitative research method. It’s a very 
accurate and reliable means of gathering data. 
• This is a successful way in seeking opinions and feedback from your target audience. 
• Market research is a curious business; respondents will also have questions about the 
research being conducted. They will want to know who the information is for, and for 
what purposes it will be used. Even if the study is confidential, the client will have 
provided interviewers with appropriate answers to anticipated questions. It will be the 
interviewers duty to take down these responses and answer all questions accordingly.
Questionnaires 
• Surveys and questionnaires are great for getting a broad picture of your audience. As long as 
they are designed carefully, you can create an overview of them and ask your potential 
targeted customers a range of questions. 
• By using a limited amount of open-ended questions, you can also get some more qualitative 
feedback or insights on your product or advertisement. But before you rush into writing 
questions, stop and think about what you’re trying to find out. 
• You could also include multiple choice questions to give the person answering your survey 
more of a variety. 
• This method is effective for audience research as the process isn’t entirely long and it’s easy 
to target people to answer the survey as they’d be the people who you’ve targeted your 
advert towards.
Sources of information: 
Rate cards 
• Is a document provided by a newspaper or other print publication featuring the organizations rate 
for advertising. Rate cards, usually are for guidance only because the actual charges vary greatly 
according to the bargaining power or the advertiser. 
• There are many websites and companies which sell rate cards or advertise them. This is because 
they have already done the research to see which rate works the best in the media and on 
television. Advertisers and companies looking to make a profit turn to the rate card to see how 
much they will need to be spending to get their message across to consumers. 
• Rate cards help the retailer understand what types of ad sizes, discounts and other advertising the 
publication has to offer. When choosing a newspaper or print media, you can use rate cards to 
compare ad rates based on circulation before you buy advertising space. 
• IPC blanket license 
• This is available to all independent production companies and producers making programmes for 
primary broadcast in the UK. 
• You’d have access to library of 600,000 premium quality music tracks to ensure your production 
stands out and you have unlimited transmissions.
Research agency websites 
• AQR – association for qualitative research 
A company offering market research services to clients, comprising a group of 
researchers and an administrative infrastructure. An agency may offer qualitative 
research, quantitative research, or both. 
• Mustard 
We help clients to better understand how their brand is perceived versus competitors 
and help clients measure and monitor their brand awareness and brand alignment. As a 
‘full-service’ market research agency we offer expertise in all of the tried-and-tested 
research methods – surveys, focus groups, depth interviews, etc. From design and 
fieldwork delivery through to analysis, dissemination and action-planning.
Standard occupational classification 
• This is used by the federal government agencies for colleting occupational data. It enables 
the comparison of occupations across data sets. The standard occupational classification 
doesn’t categorise industries or employers.
Skill Level Sub-major groups of: 
SOC 2000 SOC 2010 
Level 4 11 Corporate managers 11 Corporate managers and directors 
21 Science and technology professionals 21 Science, research, engineering and 
technology professionals 
22 Health professionals 22 Health professionals 
23 Teaching and research professionals 23 Teaching and educational 
professionals 
24 Business and public service 
professionals 
24 Business, media and public service 
professionals 
Level 3 12 Managers and proprietors in 
agriculture services 
12 Other managers and proprietors 
31 Science and technology associate 
professionals 
31 Science, engineering and technology 
associate professionals 
32 Health and social welfare associate 
professionals 
32 Health and social care associate 
professionals 
33 Protective service occupations 33 Protective service occupations 
34 Culture, media and sports occupations34 Culture, media and sports occupations 
35 Business and public service associate 
professionals 
35 Business and public service associate 
professionals 
51 Skilled agricultural trades 51 Skilled agricultural and related trades 
52 Skilled metal and electrical trades 52 Skilled metal, electrical and electronic 
trades 
53 Skilled construction and building trades 53 Skilled construction and building trades 
54 Textiles, printing and other skilled trades54 Textiles, printing and other skilled trades 
Level 2 41 Administrative occupations 41 Administrative occupations 
42 Secretarial and related occupations 42 Secretarial and related occupations 
61 Caring personal service occupations 61 Caring personal service occupations 
62 Leisure and other personal service 
occupations 
62 Leisure, travel and related personal 
service occupations 
71 Sales occupations 71 Sales occupations 
72 Customer service occupations 72 Customer service occupations 
81 Process, plant and machine operatives81 Process, plant and machine operatives 
82 Transport and mobile machine drivers 
and operatives 
82 Transport and mobile machine drivers 
and operatives 
Level 1 91 Elementary trades, plant and storage 
related occupations 
91 Elementary trades and related 
occupations 
92 Elementary administration and service 
occupations 
92 Elementary administration and service 
occupations
Demographics 
This is the statistical data of a population, especially those showing the average: 
• Age and income 
• Education 
• Ethnicity 
Demography is used widely in public opinion polling and marketing. Demographics tend to 
describe the historical changes in demographics in a population over time. 
One common way of describing audiences is to use a letter code to show their income 
bracket:
Psychographics 
• Psychographics require the use of demographics to determine the attitudes and tastes of a 
particular segment of a population. 
It’s the study of someone's personality and it values the following sectors: 
Values, opinions, attitudes, interests and lifestyles 
• This shows that psychographic studies of individuals can be highly valuable especially when 
it comes to the fields of marketing and social research. 
• When constructing audience research for a particular advertisement, they can be 
contrasted and linked with demographic variables such as age and income. 
When a relatively complete profile of a person or group's psychographic make-up is 
constructed, this is called a psychographic profile. Psychographic profiles are used in market 
segmentation as well as in advertising
Audience classification: 
Age and Gender 
• Age and gender shape the experience of television for audiences in the UK. It’s an important 
factor in shaping how audience perceive television. 
• Younger respondents are also more likely to describe the effect of television on 
people/society as negative. Variation in programme choice is highly structured in terms of 
age and gender, though the extent to which of these factors determine audience choice 
varies greatly. Gender is the dominant factor in explaining preferences for some programme 
types with age a secondary factor in several cases, while age is the explanatory factor for 
other genres for which gender seemingly has little influence. Male audiences prefer sports, 
factual entertainment, and culture programmes and female audiences reality TV/talent 
shows, game/quiz/panel shows, chat shows, and soap operas. Older audiences prefer news, 
documentaries, and wildlife/nature programmes, while music shows/concerts and 
comedy/sitcoms are more popular with younger viewers.

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Audience research

  • 2. Introduction • Audience research is defined as any communication research that is conducted on specific audience segments to gather information about their attitudes, knowledge, interests, preferences or behaviours with respect to prevention issues. • These segments may be based on various grouping strategies such as: • Race • Ethnicity • Age • Education • Family income • The purpose of audience research is so that the producer can get a better insight of the target audience. It’s important to create something that’s going to appeal to the right people. It’s a vital part of the procedure as it’s time consuming and is a waste of money if the product is not created they way expected.
  • 3. Audience measurement panels • Nielsen representative panels of Internet users provide browsing and streaming metrics for online users. Using census-based measurement, we provide in-depth tracking and analysis of site performance as well as information about audience consumption of, and engagement with, streaming media. • And for mobile media, we are pursuing on-device meter panels to record every interaction users have with measurable mobile devices, which complement our robust survey data. • Finally, through single-source panels along with modelled databases, we measure how consumers engage with multiple media platforms.
  • 4. TAM (television audience measurement) • This a specialized branch of media research, dedicated to quantifying (size0 and qualifying (characteristics) this detailed television audience information. • It’s described as a reliable, independent and transparent audience measurement system. ‘In order to provide a country or market with valid and reliable television audience data’ • Reliable TV audience information is required to evaluate and maximise the effectiveness of this investment. Advantages to television audience measurement: • It provides advanced measurement solutions, rich demographic data that help clients understand how consumers engage with media within and across all platforms.
  • 5. Nielsen Practises • Their aim is to deliver television data every day. • ‘measures over 40% of the worlds TV viewing behaviour’ • Today, the typical home has multiple television sets and well over 100 channels from which to choose. Likewise, the measurement technologies provided must constantly evolve to keep pace with daily innovations in consumer electronics. • With recent advances in electronics, viewing is no longer limited to the television set and content is available on multiple platforms. Computers and mobile devices have joined the television as places to view programming. • A good example of this would be IPlayer and 4OD as they allow you to catch up on programmes, however as a viewer you would still have adverts in between like you’d watch it on television.
  • 6. Ratings • The percentage of potential audience members who are turned into a particular programme station at a given time. • Gross rating point – It measures the size of an advertising campaign or by a specific media or schedule. The purpose of gross rating point metric is to measure impressions in relation to the number of people in the target for an advertising campaign. • Television rating point – provided to judge which programmes are viewed the most. Gives us an index of the choice of what people watch regularly and the popularity of a particular channel as this would be the most effective in advertising. • Average audience rating: It reflects the average size of the audience on a minute-by-minute basis (average size measured every 1 minute, 2 minutes etc.) throughout the length of the program. This rating is very valuable to an advertiser because it tells most accurately the size of the audience for the advertiser commercial.
  • 7. Face to face interviews • This method remains the most frequently used quantitative research method. It’s a very accurate and reliable means of gathering data. • This is a successful way in seeking opinions and feedback from your target audience. • Market research is a curious business; respondents will also have questions about the research being conducted. They will want to know who the information is for, and for what purposes it will be used. Even if the study is confidential, the client will have provided interviewers with appropriate answers to anticipated questions. It will be the interviewers duty to take down these responses and answer all questions accordingly.
  • 8. Questionnaires • Surveys and questionnaires are great for getting a broad picture of your audience. As long as they are designed carefully, you can create an overview of them and ask your potential targeted customers a range of questions. • By using a limited amount of open-ended questions, you can also get some more qualitative feedback or insights on your product or advertisement. But before you rush into writing questions, stop and think about what you’re trying to find out. • You could also include multiple choice questions to give the person answering your survey more of a variety. • This method is effective for audience research as the process isn’t entirely long and it’s easy to target people to answer the survey as they’d be the people who you’ve targeted your advert towards.
  • 9. Sources of information: Rate cards • Is a document provided by a newspaper or other print publication featuring the organizations rate for advertising. Rate cards, usually are for guidance only because the actual charges vary greatly according to the bargaining power or the advertiser. • There are many websites and companies which sell rate cards or advertise them. This is because they have already done the research to see which rate works the best in the media and on television. Advertisers and companies looking to make a profit turn to the rate card to see how much they will need to be spending to get their message across to consumers. • Rate cards help the retailer understand what types of ad sizes, discounts and other advertising the publication has to offer. When choosing a newspaper or print media, you can use rate cards to compare ad rates based on circulation before you buy advertising space. • IPC blanket license • This is available to all independent production companies and producers making programmes for primary broadcast in the UK. • You’d have access to library of 600,000 premium quality music tracks to ensure your production stands out and you have unlimited transmissions.
  • 10. Research agency websites • AQR – association for qualitative research A company offering market research services to clients, comprising a group of researchers and an administrative infrastructure. An agency may offer qualitative research, quantitative research, or both. • Mustard We help clients to better understand how their brand is perceived versus competitors and help clients measure and monitor their brand awareness and brand alignment. As a ‘full-service’ market research agency we offer expertise in all of the tried-and-tested research methods – surveys, focus groups, depth interviews, etc. From design and fieldwork delivery through to analysis, dissemination and action-planning.
  • 11. Standard occupational classification • This is used by the federal government agencies for colleting occupational data. It enables the comparison of occupations across data sets. The standard occupational classification doesn’t categorise industries or employers.
  • 12. Skill Level Sub-major groups of: SOC 2000 SOC 2010 Level 4 11 Corporate managers 11 Corporate managers and directors 21 Science and technology professionals 21 Science, research, engineering and technology professionals 22 Health professionals 22 Health professionals 23 Teaching and research professionals 23 Teaching and educational professionals 24 Business and public service professionals 24 Business, media and public service professionals Level 3 12 Managers and proprietors in agriculture services 12 Other managers and proprietors 31 Science and technology associate professionals 31 Science, engineering and technology associate professionals 32 Health and social welfare associate professionals 32 Health and social care associate professionals 33 Protective service occupations 33 Protective service occupations 34 Culture, media and sports occupations34 Culture, media and sports occupations 35 Business and public service associate professionals 35 Business and public service associate professionals 51 Skilled agricultural trades 51 Skilled agricultural and related trades 52 Skilled metal and electrical trades 52 Skilled metal, electrical and electronic trades 53 Skilled construction and building trades 53 Skilled construction and building trades 54 Textiles, printing and other skilled trades54 Textiles, printing and other skilled trades Level 2 41 Administrative occupations 41 Administrative occupations 42 Secretarial and related occupations 42 Secretarial and related occupations 61 Caring personal service occupations 61 Caring personal service occupations 62 Leisure and other personal service occupations 62 Leisure, travel and related personal service occupations 71 Sales occupations 71 Sales occupations 72 Customer service occupations 72 Customer service occupations 81 Process, plant and machine operatives81 Process, plant and machine operatives 82 Transport and mobile machine drivers and operatives 82 Transport and mobile machine drivers and operatives Level 1 91 Elementary trades, plant and storage related occupations 91 Elementary trades and related occupations 92 Elementary administration and service occupations 92 Elementary administration and service occupations
  • 13. Demographics This is the statistical data of a population, especially those showing the average: • Age and income • Education • Ethnicity Demography is used widely in public opinion polling and marketing. Demographics tend to describe the historical changes in demographics in a population over time. One common way of describing audiences is to use a letter code to show their income bracket:
  • 14. Psychographics • Psychographics require the use of demographics to determine the attitudes and tastes of a particular segment of a population. It’s the study of someone's personality and it values the following sectors: Values, opinions, attitudes, interests and lifestyles • This shows that psychographic studies of individuals can be highly valuable especially when it comes to the fields of marketing and social research. • When constructing audience research for a particular advertisement, they can be contrasted and linked with demographic variables such as age and income. When a relatively complete profile of a person or group's psychographic make-up is constructed, this is called a psychographic profile. Psychographic profiles are used in market segmentation as well as in advertising
  • 15. Audience classification: Age and Gender • Age and gender shape the experience of television for audiences in the UK. It’s an important factor in shaping how audience perceive television. • Younger respondents are also more likely to describe the effect of television on people/society as negative. Variation in programme choice is highly structured in terms of age and gender, though the extent to which of these factors determine audience choice varies greatly. Gender is the dominant factor in explaining preferences for some programme types with age a secondary factor in several cases, while age is the explanatory factor for other genres for which gender seemingly has little influence. Male audiences prefer sports, factual entertainment, and culture programmes and female audiences reality TV/talent shows, game/quiz/panel shows, chat shows, and soap operas. Older audiences prefer news, documentaries, and wildlife/nature programmes, while music shows/concerts and comedy/sitcoms are more popular with younger viewers.