A 20 minutes presentation on Quality Management which covered generic things. Includes 3 steps of Quality Management and rule of thumb (80/20).

1. Prepared & Presented By : Naveed Ramzan
Quality Management

2. Prepared & Presented By : Naveed Ramzan
Agenda
● What is Quality ?
● Why we need it ?
● How we can improve quality ?
● Rule of Thumb

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Lets Recap
● What is a project ?
- Group of Inter-related tasks
- Have start/finish date

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Lets Recap
● What is a task ?
Group of Inter-related activities

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Lets Recap
● What is an activity ?
Group of Inter-related
sub-activities or action

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Lets Recap
● What is a quality ?
Features and characteristics of a
product or service that reflects its
ability to satisfy customer's needs

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Lets Recap
● What is a grade ?
● Level of satisfaction
– Meet Customer Expectations
– Exceed Customer Expectations
– Delight Your Customers
– Amaze Your Customers

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Lets Recap
● What is a Accuracy ?
How far we are from the customer's need?

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Lets Recap
● What is a Precision ?
How close we are to get the customer's
need?

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Need of Quality
“Prevention is better than cure !”
Need to do 3 steps
● Plan Quality Process
● Perform Quality Assurance
● Control Quality Assurance

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Plan Quality Process
● Requirements
● Stakeholders
● Schedule and Cost
● Risk Assessment
● Organization Assets

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Perform Quality Assurance
● Project Schedule
● What should be exactly?
● What is right now?
● Change Requests & Approvals
● Update Document (If needed)
● Update Organization Assets (if needed)

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Quality Control
● Accuracy vs. Precision
● Prevention vs. Inspection
● Attribute vs. Variable Sampling
● Change Requests & Approvals
● Tolerance vs. Control limits

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Rule of Thumb
● 80% of outcomes can be attributed to 20% of
the causes for a given event
● Need to fix those 20%

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Implement 80/20 Rule
● Cause & Effect Diagram
● Pareto Chart

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Quote by Quality Guru
Quality is fitness for
intended use
(Joseph Juran)

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References
● http://consistentlygreat.wordpress.com/2009/12/24/the-four-levels-of-custom
er-satisfaction/
● https://www.project-management-prepcast.com/index.php/freetry-it/free-pm
p-tips/pmp-exam-tips/336-pmp-exam-tip-what-is-the-difference-between-qua
lity-assurance-and-quality-control
● http://www.pm-primer.com/perform-quality-control/
● http://en.wikipedia.org/wiki/Pareto_principle
● http://upload.wikimedia.org/wikipedia/commons/thumb/5/52/Ishikawa_Fi
shbone_Diagram.svg/500px-Ishikawa_Fishbone_Diagram.svg.png

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FAQs
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