When Infosys launched the current website in 2007, we did a quick usability study. We send this study to their new media team. Many things we suggested are not changed till 15 Mar 09. The site has lot of usability issues.

1. Infosys.com
www.peppersquare.com
Usability Testing
www.Infosys.com
by
pepper square
© 2002-2007 pepper square. All rights reserved.
Information in this document is confidential and proprietary to pepper square

2. Infosys.com
www.peppersquare.com
GENERAL USABI TEST
LITY
1. http://www.infosys.com/default.asp
Logo is less prominent Opinions heading does not say what the user can
because of the black colour expect.
band on the right side Clicking on Discuss is taking the user to Post comment
section. This is confusing.
Blogs doesn’t look clickable. Looks like
the other headings. Infosys Offerings
and Infosys Global are not clickable but
the treatment is similar to Blogs.
Search bar is lost in this site. Use
convention. Preferably on the right
top of all the pages.
Homepage overall doesn’t brand Infosys
for what it stands.
Usability testing Infosys.com Page 1 of 4

3. Infosys.com
www.peppersquare.com
2. http://www.infosys.com/newsroom/media-subscribe.asp?sub=Media
Suggest to mention * indicates required information at top of the table for
better user experience.
Rota is selected as a default country.
Usability testing Infosys.com Page 2 of 4

4. Infosys.com
www.peppersquare.com
3. http://www.infosys.com/default.asp
This image doesn’t depict the “Tomorrow’s Global Company”. Overall in the entire website there are no people of
Indian origin pictures.
4. http://www.infosys.com/newsroom/press-releases/default.asp
Lack of consistency, here it is showing
download and the word PDF is missing.
Usability testing Infosys.com Page 3 of 4

5. Infosys.com
www.peppersquare.com
5. Lack of consistency in search button
http://www.infosys.com/default.asp
Search term is inside the box
with gray background. Suggest
using white background
http://www.infosys.com/flat-world/business/default.asp
Search term is outside
the box so the
consistency is lost.
Readability is very low
with grey background.
6. The menu bar is different in pages
https://careers.infosys.com/Careerplus/aspx/homepage.aspx
http://www.infosys.com/contact/americas.asp
Usability testing Infosys.com Page 4 of 4