1. Change ManagementReflections by Michael Randelwww.RandelConsultingAssociates.com Panel Discussion with cohort 14 class of the OD/KM program at George Mason University February 20, 2010

2. Q: What is an example of a change process that you have experienced? When I began my studies at the university of Natal in 1986, it had started admitted black students the year before (this was still against the law in racially segregated South Africa). The transformation I experienced was that of the university shifting from just 1% of the student body being black to 30% by the time I left the university 8 years later (and today, over 80% of the student population is black, reflecting the demographics of the country). This brought about an intense period of change for all aspects of the university. In a divided society, black and white students had never lived together before, and the university environs brought them together around the clock. No-one set out to have a change management plan for this process. But there was an overall commitment to a high-level vision for the university in a non-racial society, and thousands of staff and students became involved in hundreds of conversations and experiments to find ways to bring this about.

4. There is a place for plans for change, but they should serve at best as a guide to directions for action, and should be continually reviewed and updated to account for feedback at the systems level.* http://en.wikipedia.org/wiki/Cynefin

6. People then become engaged in designing and building their common future, while also building new neural pathways in their brains that take account of the changed environment within which they will be working.* An article describing how these concepts applies in the world of work is: http://www.cio.com/article/24975/Change_Management_Understanding_the_Science_of_Change