Personal Information
Organization / Workplace
Greater Boston Area United States
Occupation
Customer Support & Success Executive
Industry
NGO / Public Service
Website
www.thepaceofservice.com
About
I wake up each day envisioning how I can inspire companies to create environments, journeys, and actions that help make their customers more successful. I believe wildly successful companies start with successful customers and associates. Through strong values, discipline, and sharp customer focus, I build amazing experiences resulting in worldwide leading customer experience scoring, Net Promoter Scores, Customer Satisfaction, and company profitability. I see a company’s associates as their customers, and have a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives. I have shared my skills and competencies across a variet...
Tags
customer service
customer experience
social media
social business
customer support
culture
customer satisfaction
customer relationship management
crm
social media marketing
leadership
customer management
nps
contactcenter
ecommerce
bpm
business process management
complaints
management
service recovery
engagement
marketing
social networking
net promoter scoring
cem
operations management
twitter
linkedin
facebook
social organization
See more
Presentations
(10)Likes
(15)LeWeb Deck: 2015 The Year of the Crowd
Jeremiah Owyang
•
9 years ago
Measuring Social Media for Customer Retention
Hootsuite
•
12 years ago
The Social and Community Strategist Role
Engaged Organizations
•
11 years ago
Building Brand Value Through Social Customer Service
W2O Group
•
10 years ago
2013 11 mobile eating the world
Benedict Evans
•
10 years ago
Social customer care for retail banking
Cognizant
•
10 years ago
10 Trends in Social Commerce
W2O Group
•
11 years ago
The SaaS business model
David Skok
•
13 years ago
Selling Social Business To The C-Suite - SideraWorks
XVA Labs
•
11 years ago
Whither Twitter?
Laura "@pistachio" Fitton
•
11 years ago
Driving a Multichannel Experience From a Single Message
Margot Bloomstein
•
12 years ago
2012 State of Community Management
Engaged Organizations
•
12 years ago
What Is Social Business ? A SideraWorks Brief
XVA Labs
•
12 years ago
2012 Edelman Trust Barometer: Global Deck
Edelman
•
12 years ago
Social Business Planning
Edelman
•
12 years ago
Personal Information
Organization / Workplace
Greater Boston Area United States
Occupation
Customer Support & Success Executive
Industry
NGO / Public Service
Website
www.thepaceofservice.com
About
I wake up each day envisioning how I can inspire companies to create environments, journeys, and actions that help make their customers more successful. I believe wildly successful companies start with successful customers and associates. Through strong values, discipline, and sharp customer focus, I build amazing experiences resulting in worldwide leading customer experience scoring, Net Promoter Scores, Customer Satisfaction, and company profitability. I see a company’s associates as their customers, and have a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives. I have shared my skills and competencies across a variet...
Tags
customer service
customer experience
social media
social business
customer support
culture
customer satisfaction
customer relationship management
crm
social media marketing
leadership
customer management
nps
contactcenter
ecommerce
bpm
business process management
complaints
management
service recovery
engagement
marketing
social networking
net promoter scoring
cem
operations management
twitter
linkedin
facebook
social organization
See more