Moxie

customer service customer experience customer relationship management customer satisfaction customer service framework customer management multi-channel knowledge management customer success moxie software chat crm moxie engagement knowledge knowledgebase km kb customer service software digital communication digital communication channels web chat proactive chat live chat crm self service microsoft dynamics forrester research microsoft paul greenberg ecommerce marketing dell customer support information technology it enterprise collaboration social knowledge enterprise social gartner johan jacobs reactive chat convergence dynamics crm lync microsoft dynamics crm microsoft convergence ovum barclays knowledge storage enterprise 2.0 product management forresterresearch big data collaboration social enterprise