Automated Casco claims handling, If P&C insurance case study. Partnered Casco claims and Web Casco claims submitted by the customers.

1. Casco claims
If – the largest insurance holding in Nordic countries
Casco Claims
Case study
If Latvia
Mihails Galuška
Nexum Insurance Technologies, Latvia
Press Release: mihails.galuska@nexum.lv
http://www.ultimus.com/pages/251// +371 29137360

3. Process changes
? ? ?
IF (experts, claim handlers, accountants, financiers)
Partners (car dealers, car repair shops)

4. Partner view - claims registration

5. Notifications to customer/partner/If

6. If employee view – core system

7. Document storage

8. Results (2007), If Latvia
15% of CASCO claims submitted by partners
Processing time 10: days -> 15 hours
Less manual work for IF employees
No need for customer to visit insurers’ office
Automated communications
Control and coordination of partner activities
More credibility in partnership

9. Project 2nd phase – customer Web claims

10. Custom front-end, customer portal
? ? ?

11. Custom front-end, customer portal

12. Partner – car repair shop
? ? ?

13. Results (2008), If Latvia
~ 50% of casco claims take
automated procedure

14. Latvian eCommerce award
Rezultāti
http://www.if.lv/web/lv/parif/Ifinforme/Pages/PlatnaPele.aspx
(Latvian only)