Another measure of validation is the range of accolades that we have received. For example, last year, we were voted the winner in the “Most Innovative Flash Technology” category. We were 6th in the Deloitte Technology Fast 500. We are most proud to be named a leader in the Gartner MQ for general purpose storage. No storage company has made it into the leader’s quadrant in general purpose storage in the last two decades.
A key driver of our rapid growth is the relationship we have built with key ecosystem partners. We are the only next generation flash storage vendor to have a converged infrastructure solution that was tested and confirmed as a Cisco Validated Design. EMC, NetApp and IBM are the other three companies with CVDs for their legacy storage products.
We have also created reference architectures with a wide range of ISVs to ensure that our customers can rapidly deploys us for a wide range of applications without interoperability concerns.
New CVD: Title: SmartStack with Cisco UCS and Nimble CS700, with Citrix XenDesktop 7.7 VDI 3000 Seat Deployment with Graphics Support
Desc (from the design guide): This document outlines the deployment procedures for implementing a VDI and SmartStack infrastructure solution using Citrix VDI technologies. This guide is based on the SmartStack solution validation that was done using VMware vSphere 6.0 U1a, Cisco UCS B-Series and M-Series, Nimble CS700 Adaptive Array, Citrix VDI Xen technologies with graphics support, and Cisco Nexus switches.
Gateway Health focuses on serving the needs of Pennsylvania’s most vulnerable citizens — those facing chronic diseases, the disabled, aging, and financially disenfranchised individuals. Established in 1992 as an alternative to Pennsylvania’s Department of Public Welfare’s Medical Assistance Program, Gateway Health provides its members with quality services for disease management, health and wellness programs, and preventive care.
Today, Gateway Health is a top-ranked managed care organization providing service to more than 300,000 of Pennsylvania’s most vulnerable, at-risk citizens.
Customer Goals
Improve performance of VDI environment
Reduce time to process data for Oracle
Simplify storage management and administration
Solution
Nimble Storage CS-Series™ arrays
Citrix XenDesktop and XenApp
Nimble Storage InfoSight™
Business Benefits
Reduced VDI login times by 33 percent
Eliminated latency in the desktop virtualization stack
Improved performance of Oracle on Nimble by 50 percent
Enhanced data protection and disaster recovery, using Nimble snapshots and replication
Achieved a 50 percent reduction in datacenter space
Eliminated the need to re-write code to improve application performance
Improved manageability and accuracy of storage information with InfoSight
“Although the reason we went with Nimble Storage was to support VDI and improve application performance — a great side benefit for us was the dramatic cost savings compared to our previous storage platform. Better performance at a lower price is a rare combination for any IT solution!” David Guilinger, Director of Information Services - Gateway Health
The Unified Flash Fabric combines All Flash Arrays and Adaptive Flash Arrays into a single consolidation architecture – bringing the performance benefits of flash to every Enterprise Application.
With a common architecture you can choose All Flash arrays for maximum performance, and adaptive flash for mainstream applications. You can migrate applications non-disruptively across Adaptive and all flash arrays.
If you have All-Flash Arrays for production applications, deploying All Flash for disaster recovery becomes prohibitively expensive. Instead, you can replication to low-cost Adaptive Flash Arrays
Our customers see three main benefits from the Unified Flash Fabric
The first benefit is application performance and scalability. You can start small and scale to a system that delivers over a million IOPS, over 8 Petabytes of Capacity – with sub-1 millisecond latency for all applications.
The second benefit is that we deliver this performance and scalability at 33-66% lower cost than competitive solutions. We routinely find that if you take similarly priced systems from us versus our competitors, we are often delivering 4-5 times more performance and 2-5 times more usable capacity.
The third benefit our customers see is resiliency. This includes availability as well as how we protect data. Across over 7,500 customers, our actual measured availability is 99.9997 – this translates into about 95 seconds of downtime per year on average. The availability is a result of both architecture of our systems and InfoSight.
<script for three stage circle graphic>
The sensors capture health data across our installed base. These sensors are sending us information, not only from the storage but from the other infrastructure components.
Deep Data analytics correlate this data with health checks and learning from our entire installed base.
We use this information within our support organization. We also make the information available in the form of a SaaS portal that our customers can access through a browser to monitor any system deployed any where around the globe.
<script for there bullets on the left>
This health data, like when you take blood pressure or heart rate info, is used to determine steps to improve performance and maintain uptime of the infrastructure stack.
The recommendations include prescriptive guidance on fixing configuration and interoperability issues in VMs, networking etc.
InfoSight also predicts future needs and helps with capacity planning. For example, if you have some number of workloads running on an array, and you want to bring on a new database, InfoSight can model whether there is enough performance headroom or whether you will need to expand the existing system.
So, what are the main benefits that our customers see from InfoSight?
<script for 3 circled points on the right side>
First, we have achieved greater than 99.9997% measured uptime across our entire installed base.
Second, If you look at all of our support cases, in nine out of ten cases we proactively contact our customers to prevent something that could go wrong. And we provide prescriptive resolution guidance. This is a game changing experience for customers.
Third, when a customer does call us, we already have all of the information needed to rapidly resolve problems. No need to gather logs and diagnostic data for hours and even days before issues can be resolved. Nimble does not employ any 1st or 2nd level support specialists. InfoSight handles the work of 1st and 2nd level support specialists. When a customer talks with support, they are always talking with a 3rd level support engineer. And, the average hold time to speak with a specialist is less than a minute.
<Great time to insert a case from your experience. Ideally it would be an example where Nimble resolved as issue with configuration of other products in the ecosystem.>
Timeless storage is best thought of as our commitment to protect the investment you have made in Nimble Storage, and it is comprised of three components.
The first component is our unwavering commitment to make our customers successful. This means that we are honest in our claims about what our product can do. This also means that we are committed to proactive support that is better than any in our industry and that we deliver “legendary” support.
The second component is our Timeless guarantee.
All of our software is included as part of the product, and we do not Nickel and Dime our customers on software licenses
We don’t increase our support pricing in years 4 and 5.
We also provide a support option that includes a free controller upgrade after three years. And our modular system design means that there are no forklift upgrades.
The third component is the option we provide our customers – you can either procure our systems as capital spend or using Opex by purchasing capacity on demand. Unlike leases, this is a true storage on demand solution that charges on the basis of actual usage – whether your usage goes up or down.
Our customers appreciate our industry leading products and legendary support.
The Net Promoter Score is the industry gold standard for measuring overall customer satisfaction and serves as a leading indicator for growth.
In January we executed our first formal NPS survey and we’re delighted to share with you today that we’ve earned an incredible score of 85.
To put this into context, Legacy IT systems vendors like NetApp, EMC, Dell, HPE, IBM typically have NPS scores in the upper 30’s lower 40’s.
On the consumer side, the Apple iPhone has an NPS of 68.