1. Stress Management for Line Managers Sue Temple Mukesh Gohil Wednesday 14 th July 2010
2. Objectives To understand what is meant by work-related stress and how it impacts on organisations To be familiar with the key policies relating to workplace stress To identify the key triggers To adopt measures to address the impact of stress 01
5. 04 Herzberg’s Motivation – Hygiene Theory Factors for satisfaction Factors for Dissatisfaction Achievement Company policies Recognition Supervision The work itself Relationship with supervisor and peers Responsibility Work conditions Advancement Salary Growth Status Security
9. 08 HSE defines stress as ‘ the adverse reaction people have to excessive pressure or other types of demand placed on them’ Definition of stress Stress Seesaw
15. Workplace Stress – Legalities Health and Safety at Work Act 1974 .. to secure the health, safety and welfare of persons at work The Management of Health and Safety at Work Regulations 1999 .. requires employers to carry out regular risk assessments, identify hazards and take appropriate action 14
18. The HSE Management Standards Demands Control Support Relationships Role Change 17
19. The HSE Management Standards – Demands The standard is that: Employees indicate that they are able to cope with the demands of their job Systems are in place locally to respond to any individual concerns 18
20. The HSE Management Standards – Demands What should be happening: The organisation provides employees with adequate and achievable demands in relation to the agreed hours of work People’s skills and abilities are matched to the job demand Jobs are designed to be within the capabilities of employees Employees concerns are addressed 19
21. The HSE Management Standards – Control The standard is that: Employees indicate that they are able to have a say about the way they do their work Systems are in place locally to respond to any individual concerns 20
22. The HSE Management Standards – Control What should be happening: Where possible, employees have control over their pace of work Employees are encouraged to develop new skills to help them undertake new and challenging pieces of work Employees have a say over when breaks can be taken Employees are consulted over their work patterns 21
23. The HSE Management Standards – Support The standard is that: Employees indicate that they receive adequate information and support from their colleagues and superiors Systems are in place locally to respond to any individual concerns 22
24. The HSE Management Standards – Support What should be happening: The organisation has policies and procedures to adequately support employees Systems are in place to enable and encourage managers to support their staff Employees know what support is available and how and when to access it Employees receive regular and constructive feedback 23
25. The HSE Management Standards – Relationships The standard is that: Employees indicate that they are not subject to unacceptable behaviours, such as bullying at work Systems are in place locally to respond to any individual concerns 24
26. The HSE Management Standards – Relationships What should be happening: The organisation promotes positive behaviours at work to avoid conflict and ensure fairness Employees share information relevant to their work The organisation has agreed policies and procedures to prevent or resolve unacceptable behaviour Systems are in place to enable managers and employees to report and deal with unacceptable behaviour 25
27. The HSE Management Standards – Role The standard is that: Employees indicate that they understand their role and responsibilities Systems are in place to respond to any individual concerns 26
28. The HSE Management Standards – Role What should be happening: The organisation provides information to enable employees to understand their role and responsibilities and the different requirements it places on employees are compatible The organisation ensures that, as far as possible, the requirements it places upon employees are clear Systems are in place to enable employees to raise concerns about any uncertainties or conflicts they have in their role and responsibilities 27
29. The HSE Management Standards – Change The standard is that: Employees indicate that the organisation engages them frequently when undergoing an organisational change Systems are in place locally to respond to any individual concerns 28
30. The HSE Management Standards – Change What should be happening: Employees are provided with timely information to enable them to understand the reasons for proposed changes Employee are given adequate consultation on changes and provided opportunities for employees to influence proposals Employees are aware of the probable impact of any changes to their jobs Employees are aware of the timetable for changes Employees have access to relevant support during changes 29
