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Advanced Lead Nurturing Tactics with Ardath Albee January 12, 2010
Agenda Speaker Introduction Overview  Background & Statistics Using Buying Phases to Build a Nurture Process Creating Compelling Content Monitoring Progress Q & A
Contact Information Christopher Doran VP, Marketing  Manticore Technology Ardath Albee B2B Strategist & CEO Marketing Interactions
About Manticore Technology Founded in 2001 Driving force in Marketing Automation since 2003 Six years of development & infrastructure support our customers around the globe Product delivers un-matched usability and robust power: Configurable UI to meet your needs Lead nurturing to develop a business process Deepest CRM integration in industry Dedicated Customer Success Manager (CSM) to help ensure customers success in developing business process It’s about process – not technology for technology sake People Process Technology
Customers Around the Globe TECHNOLOGY MEDICAL & INSURANCE MARKETING FIANANCIAL BUSINESS SERVICES
Importance of Content Nearly 80% said “preparing their organization by building the processes and content offers to feed the system” would be their top priority if they were to implement marketing automation again in the future. DemandGen Report Marketing Automation Survey Download at www.manticoretechnology.com
Ardath Albee Presented by Ardath AlbeeCEO & B2B Marketing Strategist Author of : eMarketing Strategies for the Complex Sale
79%of marketing leads never become opportunities Marketing Sherpa/KnowledgeStorm
54%of companies interviewed said their salespeople are able to get prospects to agree to an initial sales  conversation LESS than half the time. (face –to-face or via phone) - CSO Insights
The Point of Contention Marketing Sales Qualified Lead Criteria
The Buying Process Past Now Marketing Sales content gap Figure 5.1 from eMarketing Strategies for the Complex Sale
Building A Lead Nurturing Process
Monitoring Progress
Proof Progressive Nurturing Works 100% increase in lead qualification 171% increase in sales-accepted leads 200% higher personal connection rate 30% shorter sales cycles
Content Types Word of Mouth – Referrals, Recommendations
Distribute a Variety of Formats Status Quo Research Priority Shift Options
The Serial Effect Propels Progression Solution C B E A F D Problem
Tell Me More Takeaway Call to Action Cliff Hanger
Problem-to-Solution Content Series Figure 14.1 from eMarketing Strategies for the Complex Sale
Go Wide for Pervasiveness Sphere of Influence Drives Progression
Mid-Course Connections Increased recognition Perception of expertise Willing to talk Seed new ideas Opportunity to speed progression
 CRM Sales Insight Monitoring Marketing Activity Prioritizing Leads Tracking Click Paths
Push Is OUT Content must pullmindshare.  Progression is based on: Delivering Perceived Value Sharing Consistent Storylines Applying Prospect Intelligence
Thank You! Ardath Albee, CEO & B2B Strategist Web: www.marketinginteractions.com Book: http://www.emarketingstrategiesbook.com
Q&A Q & A
Contact Information Ardath Albee CEO & B2B Strategist – Marketing Interactions Christopher Doran VP, Marketing – Manticore Technology Blog: http://blog.manticoretechnology.com/ Email: Christopher@manticoretechnology.com Phone: 1 (866) MANTICORE  Twitter: @cdoran Blog:http://marketinginteractions.typepad.com Email: ardath@marketinginteractions.com Phone: 612-865-7707 Twitter: @ardath421

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Advanced Lead Nurturing Tactics with Ardath Albee

  • 1. Advanced Lead Nurturing Tactics with Ardath Albee January 12, 2010
  • 2. Agenda Speaker Introduction Overview Background & Statistics Using Buying Phases to Build a Nurture Process Creating Compelling Content Monitoring Progress Q & A
  • 3. Contact Information Christopher Doran VP, Marketing Manticore Technology Ardath Albee B2B Strategist & CEO Marketing Interactions
  • 4. About Manticore Technology Founded in 2001 Driving force in Marketing Automation since 2003 Six years of development & infrastructure support our customers around the globe Product delivers un-matched usability and robust power: Configurable UI to meet your needs Lead nurturing to develop a business process Deepest CRM integration in industry Dedicated Customer Success Manager (CSM) to help ensure customers success in developing business process It’s about process – not technology for technology sake People Process Technology
  • 5. Customers Around the Globe TECHNOLOGY MEDICAL & INSURANCE MARKETING FIANANCIAL BUSINESS SERVICES
  • 6. Importance of Content Nearly 80% said “preparing their organization by building the processes and content offers to feed the system” would be their top priority if they were to implement marketing automation again in the future. DemandGen Report Marketing Automation Survey Download at www.manticoretechnology.com
  • 7. Ardath Albee Presented by Ardath AlbeeCEO & B2B Marketing Strategist Author of : eMarketing Strategies for the Complex Sale
  • 8. 79%of marketing leads never become opportunities Marketing Sherpa/KnowledgeStorm
  • 9. 54%of companies interviewed said their salespeople are able to get prospects to agree to an initial sales conversation LESS than half the time. (face –to-face or via phone) - CSO Insights
  • 10. The Point of Contention Marketing Sales Qualified Lead Criteria
  • 11. The Buying Process Past Now Marketing Sales content gap Figure 5.1 from eMarketing Strategies for the Complex Sale
  • 12. Building A Lead Nurturing Process
  • 14. Proof Progressive Nurturing Works 100% increase in lead qualification 171% increase in sales-accepted leads 200% higher personal connection rate 30% shorter sales cycles
  • 15. Content Types Word of Mouth – Referrals, Recommendations
  • 16. Distribute a Variety of Formats Status Quo Research Priority Shift Options
  • 17. The Serial Effect Propels Progression Solution C B E A F D Problem
  • 18. Tell Me More Takeaway Call to Action Cliff Hanger
  • 19. Problem-to-Solution Content Series Figure 14.1 from eMarketing Strategies for the Complex Sale
  • 20. Go Wide for Pervasiveness Sphere of Influence Drives Progression
  • 21. Mid-Course Connections Increased recognition Perception of expertise Willing to talk Seed new ideas Opportunity to speed progression
  • 22. CRM Sales Insight Monitoring Marketing Activity Prioritizing Leads Tracking Click Paths
  • 23. Push Is OUT Content must pullmindshare. Progression is based on: Delivering Perceived Value Sharing Consistent Storylines Applying Prospect Intelligence
  • 24. Thank You! Ardath Albee, CEO & B2B Strategist Web: www.marketinginteractions.com Book: http://www.emarketingstrategiesbook.com
  • 25. Q&A Q & A
  • 26. Contact Information Ardath Albee CEO & B2B Strategist – Marketing Interactions Christopher Doran VP, Marketing – Manticore Technology Blog: http://blog.manticoretechnology.com/ Email: Christopher@manticoretechnology.com Phone: 1 (866) MANTICORE Twitter: @cdoran Blog:http://marketinginteractions.typepad.com Email: ardath@marketinginteractions.com Phone: 612-865-7707 Twitter: @ardath421

Editor's Notes

  1. Emily SlideHi everyone. I’m Emily Mayfield, Marketing Manager here at Manticore Technology. Thanks so much for joining us for Advanced Lead Nurturing with Ardath Albee. In today’s webinar, Marketing Strategist and author of eMarketing Strategies for the Complex Sale, Ardath Albee will expand on concepts from her book and share insight on what you can do to make your lead nurturing more effective. Before we get started, I’d like to go over a couple of housekeeping items: Today’s webinar is being recorded.The slides and the recorded presentation will be available to you 24 hours after the live webinar. You will receive an email tomorrow providing you with a link to view the recorded webinar. We will also post the slides on Slideshare.net…so you can download them there. We certainly welcome your questions and will be answering them at the end of the presentation during our dedicated Q&A. On the right of your screen, you see a place you can type your question and submit them throughout the presentation. Please do so, and we’ll try and get to most of them at the end.
  2. Emily SlideSo before we begin, I’d like to quickly go over today’s agenda. I’ll start by introducing our speakers and we’ll do a brief Market Overview and tell you a little bit about Manticore. Next, we’ll offer some background and statistics on why building an effective lead nurturing program has become so critical . We will then discuss the buying phases and how to incorporate them into your lead nurturing process. We’ll talk about how to create compelling content for your audience, and how to use marketing automation to monitor your prospects progress. And then we’ll finish with a Q & A.
  3. Emily SlideSo, I’ll go ahead and introduce our speakers…Today you will hear from: Christopher Doran: VP of Marketing for Manticore Technology. Christopher is a longtime thought leader in marketing automation. He is a founding members of Manticore Technology and is one of the decision-makers for the company’s overall growth strategy and business plan and oversees global marketing and business development.And our Key Note Speaker is:Ardath Albee, author of eMarketing Strategies for the Complex Sale, is CEO and B2B marketing strategist for her consulting firm Marketing Interactions, Inc.. She taps over 20 years of business management and marketing experience to help her clients create customer-focused eMarketing strategies. Writing the noted Marketing Interactions blog involves her in substantial industry and customer conversations, deepening her knowledge of what companies can achieve while verifying many of her principles.So now I’ll hand it over to Christopher to start the presentation…
  4. CD Slide