This is my Open Day presentation briefing my work done in the month of January, 2013

1. open day
january, 2013
umair sayyed
webnotes technologies pl

2. 2012
jan - dec
 support tickets - 3006
 new customers - 111

3. documentation
 completed demo script
 updated wiki on github
 a blog

4. testing
manual testing is happening but yet set testing
pattern & document to log testing outcome.
issues found are reported on support@erpnext.com

5. learnt new
➢ made query report
• pending po items to receive.
• supplier addresses and contact
report.

6. support
 total tickets in jan, 2013 – 403
total tickets
response time
Well, graph speaks for itself!!

7. module wise analysis
accounts
bugs Jan - 13 Nov - 12 Oct - 12 Sept- 12 aug - 12
32 13 22 14 6
usabilit Jan - 13 Nov - 12 Oct - 12 Sept- 12 aug - 12
y
21 20 13 16 11
few major issues were:
account balance wrong in chart of accounts,
financial statement not visible, sales invoice
report builder etc..

8. module wise analysis
core
bugs jan - 13 nov - 12 oct - 12 sept- 12 aug - 12
23 5 9 6 7
usabilit jan - 13 nov - 12 oct - 12 sept- 12 aug - 12
y
15 5 9 6 711
few major issues were:
permission manager, reports, fields not
loading, currency, list view, system
responding slow, print format issues,
fractions..

9. module wise analysis
setup
bugs jan - 13 nov - 12 oct - 12 sept- 12 aug - 12
9 8 7 6 5
usabilit jan - 13 nov - 12 oct - 12 sept- 12 aug - 12
y
30 17 12 16 2
few major issues were:
fiscal year, permission manager (usability),
numbering series..

10. sales
jan - 13 nov - 12 oct - 12 sept- 12 aug - 12
customer 9 12 7 9 5
trial a/c's 116 95 110 110 95
live chat 134 101 99 111 75

11. customer's feedback
happy ones :)
maxwell morias:
we are brazillain chain of planned furniture store and we are starting to
work on erpnext. We were surprised with the quality, maturiy and ease of
use in erpnext. We want to congratulate the complete team for great
product they are developing.
kannan:
I am really excited with the progress we are able to make with erpnext in
just one week. Erpnext team has really done a wonderful job!!
waqas:
We chose erpnext not for its price but for its style and simplicity.

12. customer's feedback
sad ones :(
e-soft billing:
we need an effective and good manual for project
management section. your current user manual is useless.
pratik, sagar, mamta:
issues after every upgrade is disturbing. inform us in advance
before upgrading. optional upgrade will be ultimate thing.
imtiyaz desai:
customization lost after an upgrade in expense claim.

13. feedback and suggestions at
umair@erpnext.com
thanks!!