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Preparing for Peak in Ecommerce | eTail Asia 2020

Wish your conversion rates were higher? Can’t figure out how to efficiently and effectively serve all the visitors on your site? Embarrassed by the quality of your product discovery experience? The bar is high and the influx of online shopping over recent months has reminded us that the opportunities are real. We’re all deep in holiday prep, but let’s take a few minutes to think about January 2021 and beyond. How can we position ourselves for success with our customers and against our competition? Grab your lunch and let’s dive into three strategies that need to be part of your 2021 roadmap. You don’t need an army to get there. But you do need to take action and capitalize on the shoppers abandoning the product discovery journey on your site. In this session, attendees will find out how to: -Take control of merchandising at scale; -Implement hands-free search relevancy; and -Address personalization challenges.

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For a personalized search experience, search curation requires robust text interpretation, data enrichment, relevancy tuning and recommendations. In order to achieve this, language and entity identification are crucial. For teams working on search applications, advanced language packages allow them to achieve greater recall without sacrificing precision. Join us for a guided tour of our new Advanced Linguistics packages, available in Fusion, thanks to the technology partnership between Lucidworks and Basistech. We’ll explore the application of language identification and entity extraction in the context of search, along with practical examples of personalizing search and enhancing entity extraction. In this webinar, we’ll cover: -How Fusion uses the Rosette Basic Linguistics and Entity Extraction packages -Tips for improving language identification and treatment as well as data enrichment for personalization -Speech2 demo modeling Active Recommendation -Use Rosette’s packages with Fusion Pipelines to build custom entities for specific domain use cases Featuring: -Radu Miclaus, Director of Product, AI and Cloud, Lucidworks, Lucidworks -Robert Lucarini, Senior Software Engineer, Lucidworks -Nick Belanger, Solutions Engineer, Basis Technology

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Before COVID-19, almost 80% of the US workforce worked service in jobs that involve in-person interaction with strangers. Now, leaders of service organizations must reshape their offerings during the pandemic and prepare for whatever the new normal turns out to be. Our three panelists will share ideas for adapting their service businesses, now that closer-than-six-feet isn’t an option. Join Lucidworks as we talk shop with 3 service business leaders, covering: -Common impacts of the pandemic on service businesses (and what to do about them), -How service teams can maintain a human touch across virtual channels, and -Plans for the future, before and after the pandemic subsides. Featuring -Sara Nathan, President & CEO, AMIGOS -Anthony Carruesco, Founder, AC Fly Fishing -sara bradley, chef and proprietor, freight house -Justin Sears, VP Product Marketing, Lucidworks

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The COVID-19 pandemic has forced companies to support far more customers and employees through digital channels than ever before. Many are turning to chatbots to help meet increasing demand, but traditional rules-based approaches can’t keep up. Our new Smart Answers add-on to Lucidworks Fusion makes existing chatbots and virtual assistants more intelligent and more valuable to the people you serve.

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Watch our on-demand webinar showcasing Smart Answers on Lucidworks Fusion. This technology makes existing chatbots and virtual assistants more intelligent and more valuable to the people you serve. In this webinar, we’ll cover off: -How search and deep learning extend conversational frameworks for improved experiences -How Smart Answers improves customer care, call deflection, and employee self-service -A live demo of Smart Answers for multi-channel self-service support

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In the current climate, it’s now more important than ever to digitally enable your workforce and customers. Hear from Simon Taylor, VP Global Partners & Alliances, Lucidworks and Matt Aslett, Research Vice President, 451 Research to get the inside scoop on how industry leaders in Europe are developing and executing their digital transformation strategies. In this webinar, we’ll discuss: The top challenges and aspirations European business and technology leaders are solving using AI and search technology Which search and AI use cases are making the biggest impact in industries such as finance, healthcare, retail and energy in Europe What technology buyers should look for when evaluating AI and search solutions

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In this webinar with 451 Research, you'll understand how retailers are using AI to predict customer intent and learn which key performance metrics are used by more than 120 online retailers in Lucidworks’ 2019 Retail Benchmark Survey. In this webinar, you’ll learn: ● What trends and opportunities are facing the ecommerce industry in 2020 ● Why search is the universal path to understanding customer intent ● How large online retailers apply AI to maximize the effectiveness of their personalization efforts

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Nordstrom Rack | Hautelook curates and serves customers a wide selection of on-trend apparel, accessories, and shoes at an everyday savings of up to 75 percent off regular prices. With over a million visitors shopping across different platforms every day, and a realization that customers have become accustomed to robust and personalized search interactions, Nordstrom Rack | Hautelook launched an initiative over a year ago to provide data science-driven digital experiences to their customers. In this session, we’ll discuss Nordstrom Rack | Hautelook’s journey of operationalizing a hefty strategy, optimizing a fickle infrastructure, and rallying troops around a single vision of building an expansible machine-learning driven product discovery engine. The audience will learn about: -The key technical challenges and outcomes that come with onboarding a solution -The lessons learned of creating and executing operational design -The use of Lucidworks Fusion to plug custom data science models into search and browse applications to understand user intent and deliver personalized experiences

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Knowledge graphs and machine learning are on the rise as enterprises hunt for more effective ways to connect the dots between the data and the business world. With newer technologies, the digital workplace can dramatically improve employee engagement, data-driven decisions, and actions that serve tangible business objectives. In this webinar, you will learn -- Introduction to knowledge graphs and where they fit in the ML landscape -- How breakthroughs in search affect your business -- The key features to consider when choosing a data discovery platform -- Best practices for adopting AI-powered search, with real-world examples

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Presenter: Justin Sears, Lucidworks and Shalin Mangar Description: Apache Solr is one of the most trusted and performant search engines. Many of the world’s largest companies use Solr to power their e-commerce and workplace web applications. But obtaining the required expertise, managing and scaling infrastructure, administering security, and performing upgrades for an enterprise-grade Solr environment can be difficult and expensive — preventing infrastructure leaders from delivering Solr’s time-tested advantages to their organizations.

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Learn how to use ROI to validate knowledge management and search to management, by delivering a better customer self-service experience that improves customer success and satisfaction. Understand the simple business case that justified investment in Lucidworks Fusion to deliver unified search across multiple repositories, allowing both customers and support engineers to maximize productivity. Identity management and security models allow support engineers to use the same interface as customers, making it easy to teach customers how to self-solve while still protecting sensitive data. Speaker: Joe Kugler, Sr Mgr, Knowledge Management and Self Help Experience, Veritas Technologies

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Search is an essential component of the digital workplace. The Digital Workplace is an ecosystem of information that is managed in multiple systems, exposed in multiple experiences, and needs to meet the needs of a wide range of users. This information drives decision-making, analytics, and knowledge sharing across the organization. When your information architecture, taxonomies, and metadata are implemented across the enterprise, the power of AI driven search is unlocked.

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Foot Locker is going through a major digital transformation and search experience enhancement using Lucidworks Fusion is a key part of the transformation initiative. Foot Locker has a unique position in selling specialty sneakers with a demography covering teens to millennials. This poses a unique challenge to satisfy a tech-savvy, primarily mobile-driven user base. There are also multiple brands spanning across North America, Europe and APAC regions requiring advanced search capabilities and multilingual support. Delivering this solution at speed at scale requires tools that support these capabilities. Fusion is one such tool we are learning and we will present our journey so far. We are still in the process of rolling out Fusion to enable advanced features to all of the brands under Foot Locker. The presentation will include the latest data and learnings at the time of the conference.

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