2. Who is Blake Ives?
C.T. Bauer Chair in Business Leadership
Has directed U of H Information Systems Research
Center until 2008
Research papers have been published in many
prestigious venues
1 of 8 faculty members to be listed in Thomson ISI list
of Highly Cited Scholars
Well decorated professional in the Information
Systems world
3. How does Ives explain CSLC
CSLC provides a structured perspective on the
process of making:
A purchasing decision
Acquiring the product
Owning the product
Retiring or disposing of a product/service
4. Implementation
Most integrate this model with an E-commerce
framework
The aim is to have a more automated system or
interacting with the customer
The model is designed to fit specific needs an
organization has
6. In-depth look
CLSC is a thirteen phase process covering the
customer’s activities
Sub-phases should be looked at through the
customer’s eyes and the whole process expedited
through the effective design of an E-commerce
process
7. Quick Look at the Processes
Requirements Ownership
Establish requirements Integrate
Establish a need for the product
Add to an existing inventory
Specify
Determine product attributes
Monitor
Acquisition Control access and use of the product
Select source Upgrade
Determine where to obtain the product Upgrade the product if conditions change
Order Maintain
Order the product from a supplier
Repair the product as necessary
Authorize and pay for
Transfer funds or obtain credit Retirement
Acquire Transfer or dispose
Take possession of the product Move, return, or dispose of product
Test and accept
Account for
Ensure that product meets specifications
Monitor product related expenses
8. Free discussion
What is your opinion?
Is CSLC effective?
Why do you think some organizations fail to properly
implement?
Overall, do you think it is effective?
