UVic Libraries Website Survey

what we learned

Prepared by

Kathryn Paul

Rebecca Raworth

Tina Bebbington

March 2006

overview

background

analysis

open-ended questions & comments

next steps

background

10 questions

SurveyMonkey tool

Feb 13-27, 2006

700 respondents

respondents by category of user

respondents by faculty science humanities social sciences

why do you use the Libraries’ website? > 90 % > 45% < 33 %

other activities

I’ve never done this…

difficult or very difficult to do

three most useful

top ten themes

1. better search engine for journals

2. more journals/ejournals/books

3. easier way to find music cds/videos/dvds

4. search syntax in WebOPAC too difficult

5. maps/locations in library for call numbers

6. clearer info for ILLO

7. better site search

8. updated visual interface

9. more visible citation /research guides

10. site is useful

“ journal search indexes and databases..are all important parts of a library website but they are as complex as a galaxy and as impenetrable as the mind of God ” “how come it is easier to search for books on Amazon? I want Amazon-like features that allow for fuzzy searching.’

next steps

confirms previous usability testing

evidence

communication to our users

communication within library

develop prototype

establish “reactor panel”

the end

top 10 themes 1. better search engine for journals 2. more journals/ejournals/books 3. easier way to find music cds/videos/dvds 4. search syntax in WebOPAC too difficult 5. maps/locations in library for call numbers 6. clearer info for ILLO 7. better site search 8. updated visual interface 9. more visible citation /research guides 10. site is useful