1. White Paper: Improving IT Operations, Service Assurance
About Knowsys Group
Founded in 1995 Knowsys has focused its engagements on managing large complex
projects and helping IT to “run like a business”. This focus has led to Knowsys conduct-
ing a portfolio of projects worth over $3 billion on behalf of our Fortune 500 clients.
This success is attributed to our commitment to the following principles:
1. Our use of industry best practices (ITIL, eTOM, CobiT, PMBOK, CMMi, TOGAF)
to ensure our customers can be self sustaining;
2. Our focus on effecting change through a governance framework; and
3. Our mandate to build customer capability through effective knowledge transfer.
Knowsys provides management consulting
services in the following areas:
Governance, Program / Process Improvement Strategy and Architecture
Project Management • Business Process Improvement and • Business and Technology Strategy
• Governance Advisory Services Management • IT and Product Roadmaps
• Program/Project • IT Business Process Improvement (ITIL) • Business, Data, Information, Technology
• Management • Requirements Management/Improvement Architecture
• Service & Project Portfolio Management • Relationship Management • Security Strategy/Architecture
• PMO Practices and Implementation • Product Management • Security Threat and Risk Assessment
• Business Case Development • Service Management • Privacy Impact Assessment
• Vendor Management • Outsourcing Due Diligence
• Independent Validation and Verification • Organizational/People Change
• Risk Management Management
Knowsys Group of Companies
Office: 905-764-9898 ext. 3 | Fax: 905-764-3552 | Skype +1 585-200-5782
15 Allstate Parkway, 6th floor Markham, Ontario L3R 5B4 | www.knowsysinc.com