SlideShare a Scribd company logo

Customer Complaints (Ombudsman) Aoife Nic Reamoinn

•Download as PPT, PDF•
•
klenihan
klenihan
BusinessEducation
1 of 22
IPA Diploma in the Management of Modern Public Service Delivery Dealing with Customer Complaints Aoife Nic Réamoinn Office of the Ombudsman 27 November 2008
Summary ,[object Object],[object Object],[object Object]
Overview ,[object Object],[object Object],[object Object]
The Role of the Ombudsman ,[object Object]
Role of the Ombudsman ,[object Object],[object Object],[object Object],[object Object]
Role of the Ombudsman What do we examine? ,[object Object],[object Object],[object Object],[object Object]
Role of the Ombudsman How ,[object Object],[object Object],[object Object],[object Object],[object Object]
Role of the Ombudsman Redress ,[object Object],[object Object],[object Object],[object Object],[object Object]
Role of the Ombudsman Improving the Service ,[object Object],[object Object],[object Object],[object Object]
Complaints and Complainants Who What Why ,[object Object],[object Object],[object Object],[object Object]
Complaints and Complainants Who What Why ,[object Object],[object Object],[object Object]
Complaints and Complainants Who What Why ,[object Object]
Complaints and Complainants Who What Why ,[object Object],[object Object],[object Object],[object Object]
Good Complaints Handling Values ,[object Object],[object Object],[object Object],[object Object]
Good Complaints Handling Values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Good Complaints Handling Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Good Complaints Handling Characteristics of system ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Good Complaints Handling Characterisctis of the handler ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Good Complaints Handling Do’s and Don’t’s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Good Complaints Do’s and Don’ts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Further Information ,[object Object]
Discussion

Recommended

Services marketing
Services marketingServices marketing
Services marketingNaim1234
 
Services marketing
Services marketingServices marketing
Services marketingSumit Patel
 
Joel Bessmer, MD, - Prove It…or Lose it - DPC Summit 2018
Joel Bessmer, MD, - Prove It…or Lose it - DPC Summit 2018Joel Bessmer, MD, - Prove It…or Lose it - DPC Summit 2018
Joel Bessmer, MD, - Prove It…or Lose it - DPC Summit 2018Hint
 
Daimler & Purpose
Daimler & PurposeDaimler & Purpose
Daimler & PurposeSlalom
 
Joseph Cole Ensuring Citizen Satisfaction Through Continuous Improvement
Joseph Cole Ensuring Citizen Satisfaction Through Continuous ImprovementJoseph Cole Ensuring Citizen Satisfaction Through Continuous Improvement
Joseph Cole Ensuring Citizen Satisfaction Through Continuous ImprovementJosephCole
 
HFMA 12th Feb 2015
HFMA 12th Feb 2015HFMA 12th Feb 2015
HFMA 12th Feb 2015Lise Hertel
 
Resume - Orlando Leon 2016
Resume - Orlando Leon 2016Resume - Orlando Leon 2016
Resume - Orlando Leon 2016Orlando Leon
 
User Interface Prototype
User Interface PrototypeUser Interface Prototype
User Interface PrototypeXiaozhou Yu
 

Recommended

Services marketing
Services marketingServices marketing
Services marketingNaim1234
 
Services marketing
Services marketingServices marketing
Services marketingSumit Patel
 
Joel Bessmer, MD, - Prove It…or Lose it - DPC Summit 2018
Joel Bessmer, MD, - Prove It…or Lose it - DPC Summit 2018Joel Bessmer, MD, - Prove It…or Lose it - DPC Summit 2018
Joel Bessmer, MD, - Prove It…or Lose it - DPC Summit 2018Hint
 
Daimler & Purpose
Daimler & PurposeDaimler & Purpose
Daimler & PurposeSlalom
 
Joseph Cole Ensuring Citizen Satisfaction Through Continuous Improvement
Joseph Cole Ensuring Citizen Satisfaction Through Continuous ImprovementJoseph Cole Ensuring Citizen Satisfaction Through Continuous Improvement
Joseph Cole Ensuring Citizen Satisfaction Through Continuous ImprovementJosephCole
 
HFMA 12th Feb 2015
HFMA 12th Feb 2015HFMA 12th Feb 2015
HFMA 12th Feb 2015Lise Hertel
 
Resume - Orlando Leon 2016
Resume - Orlando Leon 2016Resume - Orlando Leon 2016
Resume - Orlando Leon 2016Orlando Leon
 
User Interface Prototype
User Interface PrototypeUser Interface Prototype
User Interface PrototypeXiaozhou Yu
 
June 2012 Registration Day, Overview of the ABVMA Complaints Process
June 2012 Registration Day, Overview of the ABVMA Complaints ProcessJune 2012 Registration Day, Overview of the ABVMA Complaints Process
June 2012 Registration Day, Overview of the ABVMA Complaints ProcessAlberta Veterinary Medical Association
 
Services Marketing.ppt
Services Marketing.pptServices Marketing.ppt
Services Marketing.pptssuser0e2442
 
Customer First
Customer FirstCustomer First
Customer FirstAshok George
 
Developing a Good Practice Guide for Student Complaints - Paul McFadden
Developing a Good Practice Guide for Student Complaints - Paul McFaddenDeveloping a Good Practice Guide for Student Complaints - Paul McFadden
Developing a Good Practice Guide for Student Complaints - Paul McFaddenAssociation of University Administrators
 
Customerservice new ppm
Customerservice new ppmCustomerservice new ppm
Customerservice new ppmkhalosman
 
Customerserivce
CustomerserivceCustomerserivce
CustomerserivceCharanpreet Singh
 
Customerservice new 199
Customerservice new 199Customerservice new 199
Customerservice new 199RajThilak
 
Joseph Cole Ensuring Citizen Satisfaction Through Continuous Improvement
Joseph Cole Ensuring Citizen Satisfaction Through Continuous ImprovementJoseph Cole Ensuring Citizen Satisfaction Through Continuous Improvement
Joseph Cole Ensuring Citizen Satisfaction Through Continuous ImprovementJosephCole
 
Pd Needs Assessment E4
Pd Needs Assessment E4Pd Needs Assessment E4
Pd Needs Assessment E4ocasiconference
 
Handling complaints in social care services
Handling complaints in social care servicesHandling complaints in social care services
Handling complaints in social care servicesRami Okasha
 
Customer Service
Customer ServiceCustomer Service
Customer ServiceAkash Dolas,PMP [Open Networker]
 
John Murtagh Grad Dip Notes
John Murtagh Grad Dip NotesJohn Murtagh Grad Dip Notes
John Murtagh Grad Dip NotesIBAT College
 
Customer Service introduction
Customer Service introduction Customer Service introduction
Customer Service introduction skillcraft
 
Services Marketing
Services MarketingServices Marketing
Services MarketingSeetesh Pancholi
 
Customer Service handbook
Customer Service handbookCustomer Service handbook
Customer Service handbookgearBoB PR Agency
 
Complaints handling
Complaints handlingComplaints handling
Complaints handlingBismah Adam
 
HOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE .ppt
HOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE .pptHOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE .ppt
HOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE .pptAbraham Ncunge
 
Customer Claims Management: A New Paradigm
Customer Claims Management: A New ParadigmCustomer Claims Management: A New Paradigm
Customer Claims Management: A New ParadigmPECB
 
Action4Advocacy Demonstrating Value workshop
Action4Advocacy Demonstrating Value workshopAction4Advocacy Demonstrating Value workshop
Action4Advocacy Demonstrating Value workshopCROA Not for profit
 
Hab Introductory Certificate In Customer Service (Service Sector) Acetates
Hab Introductory Certificate In Customer Service (Service Sector) AcetatesHab Introductory Certificate In Customer Service (Service Sector) Acetates
Hab Introductory Certificate In Customer Service (Service Sector) Acetatesmartincarter
 
Project Introduction09 Kieran Lenihan
Project Introduction09 Kieran LenihanProject Introduction09 Kieran Lenihan
Project Introduction09 Kieran Lenihanklenihan
 
Preparing For Examsyear1
Preparing For Examsyear1Preparing For Examsyear1
Preparing For Examsyear1klenihan
 

More Related Content

Similar to Customer Complaints (Ombudsman) Aoife Nic Reamoinn

Services Marketing.ppt
Services Marketing.pptServices Marketing.ppt
Services Marketing.pptssuser0e2442
 
Customerservice new ppm
Customerservice new ppmCustomerservice new ppm
Customerservice new ppmkhalosman
 
Customerservice new 199
Customerservice new 199Customerservice new 199
Customerservice new 199RajThilak
 
Joseph Cole Ensuring Citizen Satisfaction Through Continuous Improvement
Joseph Cole Ensuring Citizen Satisfaction Through Continuous ImprovementJoseph Cole Ensuring Citizen Satisfaction Through Continuous Improvement
Joseph Cole Ensuring Citizen Satisfaction Through Continuous ImprovementJosephCole
 
Handling complaints in social care services
Handling complaints in social care servicesHandling complaints in social care services
Handling complaints in social care servicesRami Okasha
 
John Murtagh Grad Dip Notes
John Murtagh Grad Dip NotesJohn Murtagh Grad Dip Notes
John Murtagh Grad Dip NotesIBAT College
 
Customer Service introduction
Customer Service introduction Customer Service introduction
Customer Service introduction skillcraft
 
Complaints handling
Complaints handlingComplaints handling
Complaints handlingBismah Adam
 
HOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE .ppt
HOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE .pptHOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE .ppt
HOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE .pptAbraham Ncunge
 
Customer Claims Management: A New Paradigm
Customer Claims Management: A New ParadigmCustomer Claims Management: A New Paradigm
Customer Claims Management: A New ParadigmPECB
 
Action4Advocacy Demonstrating Value workshop
Action4Advocacy Demonstrating Value workshopAction4Advocacy Demonstrating Value workshop
Action4Advocacy Demonstrating Value workshopCROA Not for profit
 
Hab Introductory Certificate In Customer Service (Service Sector) Acetates
Hab Introductory Certificate In Customer Service (Service Sector) AcetatesHab Introductory Certificate In Customer Service (Service Sector) Acetates
Hab Introductory Certificate In Customer Service (Service Sector) Acetatesmartincarter
 

Similar to Customer Complaints (Ombudsman) Aoife Nic Reamoinn (20)

June 2012 Registration Day, Overview of the ABVMA Complaints Process
June 2012 Registration Day, Overview of the ABVMA Complaints ProcessJune 2012 Registration Day, Overview of the ABVMA Complaints Process
June 2012 Registration Day, Overview of the ABVMA Complaints Process
 
Services Marketing.ppt
Services Marketing.pptServices Marketing.ppt
Services Marketing.ppt
 
Customer First
Customer FirstCustomer First
Customer First
 
Developing a Good Practice Guide for Student Complaints - Paul McFadden
Developing a Good Practice Guide for Student Complaints - Paul McFaddenDeveloping a Good Practice Guide for Student Complaints - Paul McFadden
Developing a Good Practice Guide for Student Complaints - Paul McFadden
 
Customerservice new ppm
Customerservice new ppmCustomerservice new ppm
Customerservice new ppm
 
Customerserivce
CustomerserivceCustomerserivce
Customerserivce
 
Customerservice new 199
Customerservice new 199Customerservice new 199
Customerservice new 199
 
Joseph Cole Ensuring Citizen Satisfaction Through Continuous Improvement
Joseph Cole Ensuring Citizen Satisfaction Through Continuous ImprovementJoseph Cole Ensuring Citizen Satisfaction Through Continuous Improvement
Joseph Cole Ensuring Citizen Satisfaction Through Continuous Improvement
 
Pd Needs Assessment E4
Pd Needs Assessment E4Pd Needs Assessment E4
Pd Needs Assessment E4
 
Handling complaints in social care services
Handling complaints in social care servicesHandling complaints in social care services
Handling complaints in social care services
 
Customer Service
Customer ServiceCustomer Service
Customer Service
 
John Murtagh Grad Dip Notes
John Murtagh Grad Dip NotesJohn Murtagh Grad Dip Notes
John Murtagh Grad Dip Notes
 
Customer Service introduction
Customer Service introduction Customer Service introduction
Customer Service introduction
 
Services Marketing
Services MarketingServices Marketing
Services Marketing
 
Customer Service handbook
Customer Service handbookCustomer Service handbook
Customer Service handbook
 
Complaints handling
Complaints handlingComplaints handling
Complaints handling
 
HOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE .ppt
HOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE .pptHOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE .ppt
HOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE .ppt
 
Customer Claims Management: A New Paradigm
Customer Claims Management: A New ParadigmCustomer Claims Management: A New Paradigm
Customer Claims Management: A New Paradigm
 
Action4Advocacy Demonstrating Value workshop
Action4Advocacy Demonstrating Value workshopAction4Advocacy Demonstrating Value workshop
Action4Advocacy Demonstrating Value workshop
 
Hab Introductory Certificate In Customer Service (Service Sector) Acetates
Hab Introductory Certificate In Customer Service (Service Sector) AcetatesHab Introductory Certificate In Customer Service (Service Sector) Acetates
Hab Introductory Certificate In Customer Service (Service Sector) Acetates
 

More from klenihan

Project Introduction09 Kieran Lenihan
Project Introduction09 Kieran LenihanProject Introduction09 Kieran Lenihan
Project Introduction09 Kieran Lenihanklenihan
 
Preparing For Examsyear1
Preparing For Examsyear1Preparing For Examsyear1
Preparing For Examsyear1klenihan
 
Task Force Report Corita Goulding
Task Force Report Corita GouldingTask Force Report Corita Goulding
Task Force Report Corita Gouldingklenihan
 
Task Force Report Corita Goulding
Task Force Report Corita GouldingTask Force Report Corita Goulding
Task Force Report Corita Gouldingklenihan
 
Stakeholder Analysis Pauline Hall
Stakeholder Analysis Pauline HallStakeholder Analysis Pauline Hall
Stakeholder Analysis Pauline Hallklenihan
 
Managing Change Pauline Hall
Managing Change Pauline HallManaging Change Pauline Hall
Managing Change Pauline Hallklenihan
 
Communication Pauline Hall
Communication Pauline HallCommunication Pauline Hall
Communication Pauline Hallklenihan
 
Managing Resistance Pauline Hall
Managing Resistance Pauline HallManaging Resistance Pauline Hall
Managing Resistance Pauline Hallklenihan
 
Ipawriting For The Web2
Ipawriting For The Web2Ipawriting For The Web2
Ipawriting For The Web2klenihan
 
Being A Change Manager Owen Jacob
Being A Change Manager Owen JacobBeing A Change Manager Owen Jacob
Being A Change Manager Owen Jacobklenihan
 
Ipawriting For The Web2
Ipawriting For The Web2Ipawriting For The Web2
Ipawriting For The Web2klenihan
 
Ipawriting For The Web2
Ipawriting For The Web2Ipawriting For The Web2
Ipawriting For The Web2klenihan
 
Consultation Guidelines
Consultation GuidelinesConsultation Guidelines
Consultation Guidelinesklenihan
 
Local Auth Customer Consultation Guidelaines
Local Auth Customer Consultation GuidelainesLocal Auth Customer Consultation Guidelaines
Local Auth Customer Consultation Guidelainesklenihan
 
Ipawriting For The Web2
Ipawriting For The Web2Ipawriting For The Web2
Ipawriting For The Web2klenihan
 
Customer Consultation Slides Muriel Cleary 08
Customer Consultation Slides Muriel Cleary 08Customer Consultation Slides Muriel Cleary 08
Customer Consultation Slides Muriel Cleary 08klenihan
 
Technology And Customer Consultation Kieran Lenihan
Technology And Customer Consultation Kieran LenihanTechnology And Customer Consultation Kieran Lenihan
Technology And Customer Consultation Kieran Lenihanklenihan
 
Public Service 2022 Mark Callanan
Public Service 2022 Mark CallananPublic Service 2022 Mark Callanan
Public Service 2022 Mark Callananklenihan
 
Introduction & Overview Tony Kieran
Introduction & Overview Tony KieranIntroduction & Overview Tony Kieran
Introduction & Overview Tony Kieranklenihan
 
Intro To Caf Kieran Lenihan
Intro To Caf Kieran LenihanIntro To Caf Kieran Lenihan
Intro To Caf Kieran Lenihanklenihan
 

More from klenihan (20)

Project Introduction09 Kieran Lenihan
Project Introduction09 Kieran LenihanProject Introduction09 Kieran Lenihan
Project Introduction09 Kieran Lenihan
 
Preparing For Examsyear1
Preparing For Examsyear1Preparing For Examsyear1
Preparing For Examsyear1
 
Task Force Report Corita Goulding
Task Force Report Corita GouldingTask Force Report Corita Goulding
Task Force Report Corita Goulding
 
Task Force Report Corita Goulding
Task Force Report Corita GouldingTask Force Report Corita Goulding
Task Force Report Corita Goulding
 
Stakeholder Analysis Pauline Hall
Stakeholder Analysis Pauline HallStakeholder Analysis Pauline Hall
Stakeholder Analysis Pauline Hall
 
Managing Change Pauline Hall
Managing Change Pauline HallManaging Change Pauline Hall
Managing Change Pauline Hall
 
Communication Pauline Hall
Communication Pauline HallCommunication Pauline Hall
Communication Pauline Hall
 
Managing Resistance Pauline Hall
Managing Resistance Pauline HallManaging Resistance Pauline Hall
Managing Resistance Pauline Hall
 
Ipawriting For The Web2
Ipawriting For The Web2Ipawriting For The Web2
Ipawriting For The Web2
 
Being A Change Manager Owen Jacob
Being A Change Manager Owen JacobBeing A Change Manager Owen Jacob
Being A Change Manager Owen Jacob
 
Ipawriting For The Web2
Ipawriting For The Web2Ipawriting For The Web2
Ipawriting For The Web2
 
Ipawriting For The Web2
Ipawriting For The Web2Ipawriting For The Web2
Ipawriting For The Web2
 
Consultation Guidelines
Consultation GuidelinesConsultation Guidelines
Consultation Guidelines
 
Local Auth Customer Consultation Guidelaines
Local Auth Customer Consultation GuidelainesLocal Auth Customer Consultation Guidelaines
Local Auth Customer Consultation Guidelaines
 
Ipawriting For The Web2
Ipawriting For The Web2Ipawriting For The Web2
Ipawriting For The Web2
 
Customer Consultation Slides Muriel Cleary 08
Customer Consultation Slides Muriel Cleary 08Customer Consultation Slides Muriel Cleary 08
Customer Consultation Slides Muriel Cleary 08
 
Technology And Customer Consultation Kieran Lenihan
Technology And Customer Consultation Kieran LenihanTechnology And Customer Consultation Kieran Lenihan
Technology And Customer Consultation Kieran Lenihan
 
Public Service 2022 Mark Callanan
Public Service 2022 Mark CallananPublic Service 2022 Mark Callanan
Public Service 2022 Mark Callanan
 
Introduction & Overview Tony Kieran
Introduction & Overview Tony KieranIntroduction & Overview Tony Kieran
Introduction & Overview Tony Kieran
 
Intro To Caf Kieran Lenihan
Intro To Caf Kieran LenihanIntro To Caf Kieran Lenihan
Intro To Caf Kieran Lenihan
 

Recently uploaded

Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876dlhescort
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLSeo
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Anamikakaur10
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableSeo
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayNZSG
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataExhibitors Data
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Serviceritikaroy0888
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperityhemanthkumar470700
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLkapoorjyoti4444
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangaloreamitlee9823
 
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceEluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceDamini Dixit
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...amitlee9823
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageMatteo Carbone
 
Phases of Negotiation .pptx
Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptxnandhinijagan9867
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...amitlee9823
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Sheetaleventcompany
 

Recently uploaded (20)

Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
 
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceEluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
 
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
 
Phases of Negotiation .pptx
Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
 

Customer Complaints (Ombudsman) Aoife Nic Reamoinn

  • 1. IPA Diploma in the Management of Modern Public Service Delivery Dealing with Customer Complaints Aoife Nic Réamoinn Office of the Ombudsman 27 November 2008
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.