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Are Library Services Ready for the Mobile Web?
 

Are Library Services Ready for the Mobile Web?

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    Are Library Services Ready for the Mobile Web? Are Library Services Ready for the Mobile Web? Presentation Transcript

    • The Mobile Web Are Library Services Ready? Kevin Reiss Office of Library Services kevin.reiss@mail.cuny.edu 10/5/09 LACUNY Emerging Technologies Committee Meeting
    • Is this the mobile web?
    • Outline ● What is the mobile web? – User trends – Devices ● How do our current services perform on it? – Informal Evaluation ● What are our options? – Strategies for effective web design – What we can do now
    • Mobile Web Use is Skyrocketing ● Mobile devices are fast becoming the most common computing tools. ● Pew surveys on Internet life say mobile computing will the dominant form of computing within 10 years. ● “Cloud” services will become more important ● Mobile Computing and Cloud Computing mean more 24/7 computing ● Web design practices need to be reconsidered
    • Mobile Services and Younger Users ● 71 % of teenagers use a mobile device to access the web – Pew Survey on Internet Life ● 1700 text messages a month for teenagers in 2008 – Nielson Mobile Survey ● Being networked during all waking hours seems to be where we are headed
    • SMS Text Messaging ● Is this an important means of service or content delivery for libraries? ● Certainly Important for Information Sharing ● Some rudimentary support in today's library applications ● Text message reference
    • The Devices – by OS ● Symbian (Nokia phones) ● Blackberry ● Iphone/IPod Touch (fastest growing group) ● Windows Mobile Devices ● Android Devices ● Palm
    • Mobile vs. Desktop ● Current mobile use has been described as “snacking” in between time spent at a desktop or full-size laptop computer ● This distinction is blurring – Think netbooks – lightweight laptops – Tablet PCs ● Most immediately think smartphones
    • Netbooks
    • Tablets
    • Or Many Devices?
    • Repeat of the Browser Wars? ● Mobile devices are typically run using proprietary operating systems ● Innovative Interfaces has a library application [Airpac] for the Iphone and Blackberry – What about other devices? ● Blackberry, Iphone Windows Mobile ● Android – Open Source – Linux-based mobile Operated system
    • Develop for Just One Device
    • Android Open Development
    • Not to be forgotten...Wireless Reading Device
    • Kindle Native Interface
    • Kindle Format? ● AZW – proprietary kindle reader format ● Also support html, .mobi, .txt ● PDF is not fully supported yet ● DRM is important in the mobile sphere ● Ebooks are only approximately 3% of the book market but are gaining acceptance ● Compare the “book-like” experience of the kindle with the experience our current library “eBooks” offer the user
    • How will DRM fit in? A Major challenge facing eBook authors, publishers, and libraries
    • Core Library Services on the Mobile Web ● Search and Discovery ● Content Delivery – E-books – Full-text content – Citation Managers ● Reference Services ● Course Reserves / Course Management Support ● General Information; hours, location, etc.
    • Search ● Needs to get better and easier – Voice search will be important – Search by picture will too ● Better results display is needed ● Browsing Options need to be more readily available ● Catalogs – SMS – Mobile Friendly Display
    • Search
    • Catalog Search Example
    • Kindle App on IPhone
    • Kindle App Search Example
    • Content Delivery ● Electronic Books – Lacking quite a bit.... ● Research Databases ● Citations ● Multimedia? ● How will “personal” mobile libraries evolve? – Think Itunes for books – Think Zotero/Refworks/Endnote for content
    • Ebrary
    • Kindle Library
    • EBSCO Platform accessed on Iplatform (iPhone/iPod Touch)
    • Reference Service ● How will do our online reference services work with the mobile web? ● CUNY is a member of the OCLC-based questionpoint service ● How did an attempted session turn out?
    • Reference
    • Refworks Mobile
    • Informal Service Evaluation Results ● Searching catalog was very cumbersome ● Questionpoint – Couldn't successfully start a 24x7 Chat ● Ebrary – No mobile version available – Content display not impressive ● Refworks – Mobile version available ● EBSCO Databases – No mobile version available
    • How do People Actually Use the Mobile Web? ● Currently characterized as snacking between desktop visits ● Time filler (the kindle on the train) ● As lines between devices blur this will change ● Mobile devices will in some cases become a user's primary interface to the Internet
    • Options for making web services work with the mobile web ● Three levels of compatibility with mobile devices courtesy of http://web.simmons.edu/~fox/pda/cil1_09_fox_mo ● Standard; display the standard http website within the device ● Transcoded; run your current site through an emulator – – see skweezer.com for example ● Create a true mobile website – Number of encoding options exist for building a “native” mobile website
    • Three Mobile Web Scenarios Standard Transcoded True Mobile
    • Trancoding Service
    • W3C Mobility Checker
    • Evaluate how mobile-friendly your website is
    • Transcoded CUNY Catalog
    • Transcoded Search Results
    • Create a true mobile web presence?
    • The Mobile Campus
    • Users find your mobile website with auto-discovery ● Same Mechanism as RSS auto-discovery ● <link> tag in an HTML page header ● Pick a Content Management System that can help you easily maintain a mobile version of your web content ● A number of different coding options are available to the mobile web developer ● Ask vendors if they provide a true mobile web version of their content
    • Have a message inviting the mobile user appear to try your Mobile option
    • Apps vs. Mobile Websites ● An app could be a killer application the way a browser toolbar could never be ● We have LibX toolbars, should we have an “iLib” application? – General purpose apps seem less useful – Apps are generally focused around a single application or service – Reference might a good “app” choice ● Connect the user directly to the service they want ● If you can get the user to install it
    • Your App will share space with the following types of services If you can get the user to install it...
    • The Amazon App for IPhone
    • App Problems ● Develop for only one platform ● Develop for every platform ● Getting users to install it may be a problem ● Focus your app development around specific content or services – Search – Reference – Courseware/Course Reservers
    • Is this a good choice?
    • How do you make your library functional on the mobile web? ● Consider developing a mobile version of your core web services if possible ● Efficient search and effective content delivery will be key on the mobile web (look for support) ● Provide SMS support within: – Content discovery tools – Reference services ● Clean URLs Count
    • Manage Your Web Content Wisely ● Choose a modern web Content Management System (CMS) system if possible ● You can afford to be nimble and make a good choice for web content management if this is a decision you can make within your library – Wordpress/Drupal good options ● A modern CMS will help you integrate your services into all aspects of today's web ● Benefits: – You won't have wait for someone to build SMS support into your tool – Someone is likely to have already created the feature you want
    • Wordpress CMS Mobile Web Example
    • Wordpress Mobile Plugin
    • Utilize Best Practices in Web Content Management ● Use XHTML Strict ● Web-friendly Images ● Accessibility Standards ● Minimize tables ● Don't use tables for page layout ● Investigate requirements for wireless markup compatibility – If you might the above five points you will be more than halfway there already
    • Implement a Mobile Catalog
    • Wireless Friendly Websites ● Are maintenance friendly websites ● Choose CMS tools that produce clean HTML ● Choose CMS tools that may already include mobile support ● Cloud-type applications are likely easy to integrate into mobile services ● Think RSS, Calendars – Developers have already built tools to work with these standards
    • Even MARC can make it to the Mobile Web...
    • ADD SMS Support to Core Services
    • SMS Example Cont.
    • Clean URLs Count
    • Are your web services ready for the mobile web? Test them
    • We Need to move towards an: ● An infrastructure where our web services are easily adaptable to whatever devices users want to access them with ● What we can do: – Select local web content management platforms that help us do this – Select content that is broadly compatible with the devices our students use – Encourage vendors and content providers to include more mobile support in their services
    • For More ● http://mobile-libraries.blogspot.com/ ● For a thorough overview of mobile issues from a library perspective see – http://web.simmons.edu/~fox/ ● Try to use some library services on a mobile device you've got available – It will be an eye-opener ● Think about content delivery on the mobile web – Learn about kindle and kindle compatible formats