Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987 Sponsored by the International Standard for Lean Six Sigma, e-Zsigma http://www.e-zsigma.com, IQPC, and PEX Network. Please contact Lean Six Sigma Master Black Belt, Steven Bonacorsi, Owner of the Lean Six Sigma Group to have your project case studies to be added to the Lean Six Sigma Group Library. Steve Bonacorsi sbonacorsi@comcast.net

1. Six Sigma in Action:
Demonstrating Customer Value
A Six Sigma in Action summary offers an example of the
value a Six Sigma project can bring to a customer.
Master Black Belt: Steven Bonacorsi

2. Six Sigma in Action:
Server Backup Solution
Customer Profile – 90,000 seat $32B pharmaceutical company based in New York City
Business Problem & Impact Baseline: Server Backup Errors
700 100%
Customer was experiencing a server backup failure rate of 600
39%, putting them at risk for loss of critical business
Percent of Total
500 75%
Instances
information and operational productivity 400
50%
300
Measure & Analyze 200 25%
Over 60% of errors were due to sharing violations. Root 100
0 0%
causes included open file agents that were not installed,
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A Visual Basic application was implemented in which log files Control Data for ARCserve Backup
from all servers are automatically read and consolidated. This Successful Unsuccessful
included installation of open file agents and automated scripts 4000
111 146 185 150
3500
to eliminate defects by stopping certain services and restarting 3000
95 103
95
after backup completion.
Total # Backups
2500
2000
Results/Benefits 1500
Backup success rate improved from 61% to 96%, which 1000
resulted in a savings to the client of over $60K in server 500
management productivity. 0
Sep-00 Oct-00 Nov-00 Dec-00 Jan-01 Feb-01 Mar-01
They {ITS} often come to us with recommendations, and we implement their
suggestions because we know that they understand our business and our needs.”
- Senior Client Business Technology Manager