Server Backup Six Sigma Case Study


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Server Backup Six Sigma Case Study

  1. 1. Six Sigma in Action: Demonstrating Customer Value A Six Sigma in Action summary offers an example of the value a Six Sigma project can bring to a customer.Master Black Belt: Steven Bonacorsi
  2. 2. Six Sigma in Action: Server Backup Solution Customer Profile – 90,000 seat $32B pharmaceutical company based in New York CityBusiness Problem & Impact Baseline: Server Backup Errors 700 100%Customer was experiencing a server backup failure rate of 60039%, putting them at risk for loss of critical business Percent of Total 500 75% Instancesinformation and operational productivity 400 50% 300Measure & Analyze 200 25%Over 60% of errors were due to sharing violations. Root 100 0 0%causes included open file agents that were not installed, y sh se p n re er re K or io -u IS us ilu ilu ba radirectories that should be excluded being included and NT at ct ck D C Fa Fa ta re as ol IN Lo em da Vi di W e ia n ar s go ed st d g ad ru dw fin inservices that were in conflict with the server platform. Sy M lo Vi re ar ar to to Sh to H e e e bl bl bl na na na U UImprove & Control U ErrorA Visual Basic application was implemented in which log files Control Data for ARCserve Backupfrom all servers are automatically read and consolidated. This Successful Unsuccessfulincluded installation of open file agents and automated scripts 4000 111 146 185 150 3500to eliminate defects by stopping certain services and restarting 3000 95 103 95after backup completion. Total # Backups 2500 2000Results/Benefits 1500Backup success rate improved from 61% to 96%, which 1000resulted in a savings to the client of over $60K in server 500management productivity. 0 Sep-00 Oct-00 Nov-00 Dec-00 Jan-01 Feb-01 Mar-01 They {ITS} often come to us with recommendations, and we implement their suggestions because we know that they understand our business and our needs.” - Senior Client Business Technology Manager