This brochure highlights nine onsite training workshops. If your employees need soft-skills training but don’t have the time to devote to full-day instruction, consider bringing one, some, or all of these half-day workshops to your organization.

1.
Spring 2014
Half-Day Onsite Workshops
COMMUNICATION. CUSTOMER SERVICE. PRODUCTIVITY.

2.
Half-Day Onsite Workshops
COMMUNICATION. CUSTOMER SERVICE. PRODUCTIVITY.
SOUND FAMILIAR?
If your employees need soft‐skills training but don’t have the time to devote to full‐day instruction, consider
bringing one, some, or all of these half‐day workshops to your organization. Choose from the courses below,
or call us for additional titles.
CULTURAL INTELLIGENCE: WORKING SMARTER IN
A MULTICULTURAL ORGANIZATION
The world is a global economy and most likely
staying that way. Gone are the days of working
only with people who grew up where and how you
did. Sure, you may sit right next to someone who
went to elementary school with you, but on your
other side, you may find someone who spent his
youth halfway around the globe. Are you able to
navigate the multicultural workplace with little
difficulty, or do you sometimes struggle to
understand why others think and act in ways
different from your own? During this interactive
workshop, you will learn about how people from
different cultures view relationships, variations in
how different groups interpret what is said and not
said, three distinct views of time, and divergent
approaches to concepts such as equality among
people, roles, and rewards.
THE COMMUNICATION JUNGLE®: CONCRETE
TACTICS FOR IMPROVING RELATIONSHIPS WITH
OTHERS
Most of the time it’s not what’s said but how it is
said that creates harmony or discord in our
relationships with others. What’s more, people
neither want nor need the same things. What if
you knew how to tailor your messages to different
kinds of people and could do so quickly and
accurately? Would working with others be easier?
You bet! Join this workshop to explore The
Communication Jungle, and start communicating
better right away.
MAIL MATTERS: HOW TO CREATE MESSAGES
THAT GET READ
Do people respond to your messages? Of more
importance, do they respond in the way you expect
them to? Learn how to write messages that stand
out in a crowded mailbox during this information‐
packed workshop. You will discover when and
when not to send email, how to craft a subject line
that says "open me," how to format messages for
easy reading, and more.
The way to get started is to quit
talking and begin doing.
Walt Disney
I get bored
sitting still.

3. HOW TO NETWORK LIKE A PRO: GROWING AND
MANAGING YOUR OFFLINE AND ONLINE
BUSINESS RELATIONSHIPS
Just like that old commercial about two friends
who told two friends who told two friends, people
acquire a vast amount of their knowledge through
other people. No book publishing company in the
world can move as quickly as the human race when
it comes to spreading information. And Google, as
good as it is, can't possibly filter results as well as a
connected human being can. The payoff for
developing a high‐functioning business network
can be huge. In this workshop, you will learn how
to leverage what you know to develop and grow
your business relationships.
STEP UP YOUR SERVICE GAME: THREE HOURS TO
BETTER CUSTOMER SERVICE
Do you know how to handle yourself in all service
situations – especially those that surprise you? Are
you consistent? Poised? Polished? As any
professional service provide knows, top‐notch
customer service rarely happens by accident, and
there is always an opportunity to sharpen one’s
skills. Whether you are new to a service role or a
seasoned professional, during this interactive
workshop, you will learn how to take your service
skills to the next level.
GREAT SERVICE FOR EVERYONE: TACTICS FOR
DEALING WITH DIFFICULT OR DEMANDING
CUSTOMERS
Customers come in all shapes and sizes. Although
most are a delight, some can challenge our ability
to remain professional. While we can't change our
customers, we can improve our skills in handling
those we find difficult or demanding. During this
workshop, you will learn proven tactics for standing
your ground, staying calm, managing high‐stress
interactions, saying no, setting boundaries, and
more.
I CAN HEAR YOU NOW: BETTER LISTENING IN
HALF A DAY
Do you hear what I hear? Maybe. Maybe not. Too
often, poor listening is the root cause of
breakdowns in communication. Why? Listening is
not easy. But it can be easier with a little training.
Invest three hours in this workshop and walk away
will tools you can immediately put into practice.
You will learn how to verify what's said, ask
questions to clarify information, express empathy,
and respond appropriately no matter what is said.
A CLEAN DESK IS POSSIBLE: ORGANIZING FOR THE
OVERWHELMED
Does your desk look as if it has been through a
natural disaster? Do you routinely have a hard
time putting your finger on “that document?” If
being better organized would improve your ability
to get your work done, this session is for you.
During this workshop, you will identify your
organizational challenges and develop solutions for
addressing them. Once back on the job, you will
have an arsenal of tools to streamline your work.
PRODUCTIVITY POWER: GETTING THE RIGHT
STUFF OUT OF EACH DAY
Do you have too much to do and not enough time
to get it done? Do you find yourself working
harder but not necessarily smarter? Would you
like to get better at protecting your time? If you
answered yes to any of these questions, this
workshop is for you. During the course, you will
learn how to improve your ability to choose
activities, prioritize tasks, set and protect time
boundaries, and manage others' expectations of
you.

4. PRICING
Half‐day workshops are our most affordable onsite
training option.
There is no limit to the number of participants who
can join these sessions.
We will send you a PDF of the learner guide to
duplicate for your group.
One session: $3,500
Two sessions run on the same day: $4,500
5% volume discount for purchases of three to six
sessions ordered at the same time.
10% volume discount for purchases of seven or
more sessions ordered at the same time.
SCHEDULING
Because you are reproducing the participant
materials and we are not placing an order with our
printer, the lead time for scheduling these
workshops is condensed. Depending on instructor
availability, we can accommodate dates as soon as
one from today. Contact us for details.
TERMS
To receive volume discounts, you may either
prepay for all sessions ordered or we will apply
your discount to your final bill.
9015 Katie Court
Port Tobacco, MD 20677
(P) 301-934-3250
(F) 208-445-5379
info@businesstrainingworks.com
All the flowers of tomorrow are in
the seeds of today.
Author Unknown
Grow your employees by contacting us today
to schedule your training workshops.