Our core message is “joined up governance”. We are joining up project/portfolio governance with service delivery governance, financial governance, outsourcing governance and corporate governance within a single cloud-based system and SLAs, KPIs, actions, risks, issues, projects, financials, commercials, people’s opinions - all in one place at last. Drives ownership and accountability. Brilliant reports and even better context, perspective, accountability and audit trails across the big things you are managing.

1. Interested in
Joined-Up-Governance
across multiple suppliers (or clients)?
Justin Mullen
Director of MSS
Multi-sourcing Governance
Strategic Vendor/Client Management
Project Portfolio Governance

2. Governing Multi-sourcing
Internal Stakeholders
Financial Services
Public Sector
Customers
Manufacturing
Government
Etc.
Executives
Supplier - 3rd
Party IT Service
Provider
CLIENT Managers
ORGANISATION
SLAs, Projects,
CCNs, Actions,
Risks, Issues
Multiple Suppliers /
Vendor Management
Supplier - 3rd
Supplier - Any
Party BPO
Other 3rd Party
Service Provider
Service Provider
Web: www.mssolutions.co Contact: justin.mullen@mssolutions.co

3. Governing Outsourcing
(or shared services) Finance
Business Unit 2
Client Side
SLAs, Projects,
CCNs, Actions,
Risks, Issues
Manufacturing
Business Unit 1
3rd Party IT
Service
Provider
OUTSOURCER SHARED
SERVICE
SERVICE
PROVIDER Retail
Supplier Side Business Unit 3
SLAs, Projects,
CCNs, Actions,
Risks, Issues
Multiple Clients
&
3rd Party BPO
Service
Any Other 3rd Multiple Suppliers
Party Service
Provider
Web: www.mssolutions.co Contact: justin.mullen@mssolutions.co Provider

4. Governing Portfolios/Projects
Stakeholder Communications
Multiple Projects
Complex Governance
Progress, Deliverables,
Key Milestones,
Benefits, Actions,
Risks, Issues, Changes,
Costs
CAPITAL / IT
TRANSFORMATION DEVELOPMENT
PORTFOLIO PROGRAMMES
SERVICE
TRANSITION
IMPROVEMENT
PROJECTS
PROJECTS
Resources, roles,
responsibilities, etc.
Web: www.mssolutions.co Contact: justin.mullen@mssolutions.co

5. Delivered From The Cloud
Executives
Stakeholders
Managers
iPhone
iPad
Hosted / shared Web reporting
performance Suppliers
and governance
Secure Area
Connecting Disconnected Information to enable Governance
Information sources for reports include peoples opinions and systems e.g. Excel, Word, PowerPoint, transaction systems, etc.
MS Project MS Excel Manager MS PowerPoint
Plans ACD, Helpdesk, CRM, Risk and Progress status reports
ERP, BI tools Issues Log
Web: www.mssolutions.co Contact: justin.mullen@mssolutions.co

6. Running live in Under 4 Weeks
Web: www.mssolutions.co Contact: justin.mullen@mssolutions.co

7. Managed Service Solutions - Areas we support
Projects (Transition / Transformation) Service Delivery (BAU) Performance (Operational/Financial)
Strategy and outcomes maps Portfolio view Service SLA report view Value chain impact view Corporate outcome scorecard Outcome map views
Critical milestones view Risk profile Benefits view Functional scorecards
Corporate change schedule
Portfolio effectiveness scorecard Change Workflow management Service risk scorecard Major KPI and risk scorecard Transformational scorecard
Prioritisation view
• Strategic outcome • Portfolio management
• Multi-client, multi • Outsourcing • Outcome maps linked • Risk management
mapping model
supplier portal requirements/evaluation to risk, performance system and reporting
• Initiative prioritisation • On-line PIDs/definitions and delivery
• Workflowed CR and • Service operations • Governance action and
(9/10)
• Initiative approval CCN processes reporting • Bespoke MI/BI status tracking
• Transformation KPI gates/workflow solutions.
• Service reports • Connect to multiple data • Data mapping/
definition
• PPM consolidation from sources and supplier • User customisable transform/ correction.
• Service improvement
• Stakeholder and MSP/other tools systems scorecards.
plans (SIPs)
business alignment
• Status and effectiveness • Daily, weekly, monthly • Library of 50+ ‘topic
model • Online service
Tracking and reporting. measures views’ drilldown
definitions and SLAs
• Resource modelling
• Workflowed CR mgmt • Scorecards, value chain
• Contract management
Web: www.mssolutions.co Contact: justin.mullen@mssolutions.co views

8. Core Components
Stakeholder
Governance &
Reporting
Programme Service
Governance & Governance &
Performance Performance

9. “The system has created added value
for Unisys with a major client in the 9
months we have used it,
……………….from improved
CSAT scores to increased profitability
of the account.
Richard Lawson
EMEA Procurement Manager
Unisys
Web: www.mssolutions.co Contact: justin.mullen@mssolutions.co

10. “It’s one of those
solutions you
rarely encounter,
where you can say Within a month The
‘that’s going to system came back 80-
make a huge 90% set-up and just
difference’. required some
Bob Thomas finessing”
CIO, Mole Valley DC
Paul Anderson
Policy and Performance
Manager, Mole Valley DC
Web: www.mssolutions.co Contact: justin.mullen@mssolutions.co

11. KEY BENEFITS
• Operational in 2 weeks • Easy to adopt
– gets used immediately and
comprehensively
• Costs
– Pilot circa £10-15k
– On-going costs equivalent of 1 • Training < 4 hrs per person –
(max 2) FTEs depending on usage reduces cost
• Uses existing data feeds for
– Vendor Performance
• Significant savings over
– Programme Performance other alternative solutions
– Service Performance – potentially exceeding £200k in
licenses and integration costs
– Governance and Risk
www.mssolutions.co OUTSOURCERS SHARED SERVICES END CLIENTS

12. SELECTED SAMPLE
SCORECARDS

13. Sample View
Overall Status
Critical Tasks/Deliverables
Key Assurance Indicators
Critical Milestones
Aggregrated progress
Risks and Issues

17. CIO Scorecard

18. Programme Governance Scorecard

19. Vendor financial management scorecard

21. More samples in full sample scorecard
pack
www.mssolutions.co OUTSOURCERS SHARED SERVICES END CLIENTS