Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
UX Research Lead at The Home Office
Industry
Technology / Software / Internet
Website
http://mindfulresearch.co.uk/
About
As a researcher my goal is to understand my clients underlying research questions. That includes the ones they tell me about and the ones they don’t.
I am skilled and experienced in a range of research techniques including ethnography, usability testing, heuristic reviews, focus groups, contextual enquiry and persona creation.
My work has encompassed a wide range of devices and software including Web, IPTV, PC and mobile. I have previously worked with Vodafone, the BBC, AbilityNet, HSBC, Orange and Sony Ericsson.
I am passionate about making technology usable and accessible for all. I promote the inclusion of disabled people in user testing and user requirements gathering.
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Tags
personas
accessibility
dyslexia
usability
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